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Shizuka Ryokan Japanese Country Spa & Wellness Retreat

4.0 star property

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Photo gallery for Shizuka Ryokan Japanese Country Spa & Wellness Retreat

Exterior
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Japanese garden
Iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Spa
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
7 Lakeside Drive, Hepburn, VIC, 3461
  • Place, Hepburn Bathhouse & Spa
    ‪14 min walk‬
  • Place, Convent Gallery
    ‪4 min drive‬
  • Place, Lake Daylesford
    ‪6 min drive‬

Room options

View all photos for Japanese Style (one night)

Iron/ironing board, free WiFi, bed sheets

Japanese Style (one night)

  • 25 sq m
  • Sleeps 2
  • 1 King Futon OR 2 Single Futons

View all photos for Japanese Style (two nights)

Iron/ironing board, free WiFi, bed sheets

Japanese Style (two nights)

  • 25 sq m
  • Sleeps 2
  • 1 King Futon OR 2 Single Futons

Similar properties

Exterior
Hepburn at Hepburn
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 323 reviews
The price is €186
includes taxes & fees
17 Nov - 18 Nov
Hepburn at Hepburn

About this property

Shizuka Ryokan Japanese Country Spa & Wellness Retreat

Adults-only hotel with spa services and restaurant
This smoke-free hotel features a restaurant, a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include massage/treatment rooms, concierge services and a library. Change of towels is available on request
Shizuka Ryokan Japanese Country Spa & Wellness Retreat offers 6 air-conditioned accommodations with complimentary bottles of water and complimentary bathrobes. Rooms open to balconies. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Private bath/onsen services include an outdoor private bath (in communal space). Public bath/onsen services include a yukata (Japanese robe). There are outdoor hot springs open between 10:00 AM and 8:30 PM. The temperature in the hot springs is set to 102°F.

During your stay at Shizuka Ryokan Japanese Country Spa & Wellness Retreat, you're just a quick walk from Hepburn Springs Golf Course. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine while dining at Shizuka Ryokan
  • Japanese breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hot springs and hiking/biking trails
  • Just a 5-minute walk from Hepburn Springs Golf Course and 9 minutes on foot from Portal 108
Shizuka Ryokan Japanese Country Spa & Wellness Retreat offers its guests hot springs. Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at Shizuka Ryokan Japanese Country Spa & Wellness Retreat. Self parking is free.

This 4-star Hepburn hotel is smoke free.

The hotel hosts a free manager's reception daily.
Shizuka Ryokan – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily Japanese breakfast available 8:30 AM to 9:30 AM for a fee: AUD 35 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Shizuka Ryokan

Things to do

  • 18-hole adjacent golf course
  • Books
  • Cooking classes
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Hiking/biking trails
  • Library
  • Outdoor hot spring
  • Private wine tours
  • Wine tours

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot springs open from 10:00 AM - 8:30 PM
  • Hot springs water temperature - 39 ºC
  • Hot stone massages
  • Outdoor hot spring
  • Prenatal massages
  • Private outdoor bath (no minerals) in communal space
  • Reflexology
  • Swedish massages
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Banquet hall
  • Fireplace in lobby
  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Freezer
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Fusuma (room partition)
  • Heating
  • Iron/ironing board on request
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: AUD 30
Contactless check-in and check-out are available
Late check-in fee: AUD 30 for check-in between 9:00 PM and 11:00 PM
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 9:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 2 weeks before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately AUD 35 per person
  • Early check-in fee: AUD 30 (subject to availability)
  • Late check-in fee: AUD 30 for check-in between 9:00 PM and 11:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 10:00 AM to 8:30 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shizuka Ryokan Japanese Guesthouse Hotel Hepburn
Shizuka Ryokan Hepburn Springs
Shizuka Ryokan Hotel
Shizuka Ryokan Hotel Hepburn Springs
Shizuka Ryokan Japanese Guesthouse Hotel Hepburn Springs
Shizuka Ryokan Japanese Guesthouse Hotel
Shizuka Ryokan Japanese Guesthouse Hepburn Springs
Shizuka Ryokan Japanese Guesthouse
Shizuka Ryokan Japanese Guesthouse Hepburn
Shizuka Ryokan Japanese house
Shizuka Japanese Hepburn
Shizuka Ryokan Japanese Guesthouse Hotel
Shizuka Ryokan Japanese Guesthouse Hepburn
Shizuka Ryokan Japanese Guesthouse Hotel Hepburn

Reviews

Shizuka Ryokan Japanese Country Spa & Wellness Retreat Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 16 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have preferred an option to sleep on a western style bed due to my age [80 yrs] and not on a traditional floor setting otherwise my stay was a delight.
Stayed 3 nights in Dec 2023

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

lee see

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

David, Castlemaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. So peaceful - just what we needed. Our room and all facilities were very clean and the attention to detail by the lovely staff really impressed. The traditional Japanese breakfast was equal to the best we have experienced in Japan. Highly recommend this guesthouse.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had to wait 15 minutes to check in as room wasn’t ready. Not very busy so really no excuse for that
Stayed 1 night in Mar 2020

6/10 Okay

Vince, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tranquility in a Japanese setting. A portable heater in the room made switch on and off clicking sound at night. They did provide an itemised receipt, after questioning about overcharging our massages, they said that because we booked our accommodation through a third party. They had not mentioned the surcharge when showing me their listed prices.
Stayed 1 night in Jan 2020

10/10 Excellent

Stevan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the welcoming tea in your room to the friendliness and helpful staff, I would certainly recommend this hotel. Nothing was too much trouble.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Varthika, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful piece of paradise

Beautifully landscaped and wonderful and peaceful experience. Service and staff were fantastic. Highly recommended

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thor, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional experience at a unique property.

Every detail is looked after. Considered rearranging my trip to stay longer. It's a no-frills kinda place, but it's exceptional in its peace and beauty. I wish the pillows were more comfortable. And pay close attention to the driving instructions before arrival. Google maps will send you an impossible way on a walking path! Oh - and the traditional Japanese breakfast is gorgeous.

10/10 Excellent

Sandy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic, peaceful with great service.

Friendly, helpful staff and a nice clean room. A genuinely relaxing and unique place to unwind. Food was great too.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Should have stayed at the Lakehouse

An enjoyable night in an authentic Japanese style guest house. The massage was excellent and the food was authentic and tasty. The rooms were floored with genuine tatami but were very small and a little dated as was the dining area which was very sparse and basic. There is no TV or wifi (which does appeal at certain times) but this would become a bit dull after a few nights. It was relatively enjoyable but I am unlikely to return.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Internet makes the place look a whole lot nicer

Arrived to the room not set up, air-not turned on to pre-arrival so room was stuffy, mouldy smell through out the room and just totally out dated for the money spent, have to say the facial that my partner received was the highlight, best she has ever had which was pleasing in the end.

8/10 Good

Patty, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

Traditional Japanese

You sleep on a traditional Japanese bed like a futon on the floor. This won't work for people who have problems getting up off the floor because you have knee problems or you're older. It is very relaxing since there is no TV or wifi in the rooms. The Japanese breakfast is really good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant environment. Staff were responsive and thoughtful.

10/10 Excellent

John C.

Liked: Cleanliness, staff & service, room comfort

Romantic getaway

Fantastic accommodation which provided a relaxing ambience. I felt I was transported back into Japan. No wifi and technology which meant I could just catch up on my reading and meditate. Meditation music was provided in the room. The futon was comfortable. Made me want to buy one for my own place! The spa was also very good. The breakfast was great and the salmon was cooked to perfection. Overall, highly recommend this place if you want a romantic and relaxed getaway.

6/10 Okay

Marie, Melbourne

Liked: Cleanliness

Disappointed that no restaurant on days we stayed.

more than half rooms were occupied but no meals at night.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful, clean, authentic space. Kind, informative Japanese waitstaff, although strange-mannered man at reception-wouldn't wait for me to put on my shoes before taking key upon leaving, and tried to hand me an invoice while I was occupied tying my shoes, placing it on the floor infront of me in full view of my partner (who did not know what I'd paid up until then). Other than that everything went smoothly and the food was lovely.

10/10 Excellent

Carla F.

Liked: Cleanliness, staff & service, room comfort

Very authentic experience

Exceptional service and great attention to detail!

6/10 Okay

Martina, Australia - VIC - Melbourne

Disliked: Property conditions & facilities
Room too small to relax no place to sit back and relax

10/10 Excellent

Richard, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Superb...but futons!; Value: Good quality for the cost; Service: Flawless, Fantastic service; Cleanliness: Spotless; Sublime Japanese breakfast! Spa treatments were exceptional

8/10 Good

David, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service
Facilities: Basic, Needs maintenance; Value: Acceptable price; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant, Delightful; Still a very relaxing weekend away

10/10 Excellent

Emily, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Marika, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
It was really enjoyable to stay in a traditional ryokan without having to fly all the way to Japan