4/10 Poor
John
19 Jun 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Expedia did not inform us of a daily parking fee.
Expedia did not offer me my military or senior citizen discount at time of booking.
Expedia website is very hard to maneuver through and use. Couldnt find the discounts drop down or tab.
We wanted to book direct with the Suites but was always transferred back to bullcrap Expedia. Why?
When asked to direct, I was told that we would be connected to reservations and of course it went right back to Expedia.
There was only 1 roll of toilet paper in the room for the entire 5-days and we went and bought 2-rolls ourselves.
There was no house keeking services offered for our 5-day stay.
Dirty towels were never picked-up for 5-days.
We had to ask and go get our own resupply of towels.
Sonesta took a $250 incidentals deposit and we were never told about that either until we checked-in.
I asked for my military duscount upon arfival and was told to contact Expedia to receive, which I never received by the way, and received no help, zero, nada, none at all, to obtain my discount by the Sonesta staff.
The Suites teased us with an email for an upgrade to a 2-bedroom j7st prior to making our flight and when we arrived was told the Suites were full and no upgrade was available.
Very poor customer service overall and staff very reluctant to provide any assistance at all.
Extremely We've stayed with Sonesta multiple times and this experience may have pushed us away from Sonesta and may make us choose other options next time.
John
Stayed 5 nights in Jun 2025