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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Exterior
Property entrance
In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor pool
Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pet-friendly

Explore the area

Map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale with free airport shuttle and free local area shuttle
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business centre and conference space.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with a safe and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hairdryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG. During your stay, you'll be within walking distance of Merle Hay Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Drake University and 11 minutes from Wells Fargo Arena
  • Free airport and local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per stay
  • Weight limit: 50 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 974 reviews
Rating 8 - Good. 296 out of 974 reviews
Rating 6 - Okay. 137 out of 974 reviews
Rating 4 - Poor. 76 out of 974 reviews
Rating 2 - Terrible. 40 out of 974 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, nice to have Bennigans connected to hotel too
Stayed 1 night in Mar 2025

2/10 Terrible

Edlena

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Don’t waste your time staying!

I was double charged and have yet to see my money back, I called to the front desk and they were short staffed so they couldn’t bring me what I asked for & the hotel was crowded w antique pots bc they had a sell going on within the rooms so it caused for slow elevators etc
Stayed 1 night in Feb 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue we had was paying for a suite that was near something that made outrageous noise kicking on and off. Was told at checkout it was the elevator. Would have appreciated some type of compensation for not sleeping due to noise.
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little hard to find the property but was a nice place to stay at for the weekend.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very good. It was snowy and the entrance and parking lot were not cleared. Floors needed vacuuming. We found popcorn on the floor in our room.
Stayed 1 night in Feb 2025

10/10 Excellent

Lorilei

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We had issues with the heat blowing cold air in the room. When the maintenance person came to help he was abrupt and rude, pushed a few buttons and then snapped “Is it blowing cold air NOW?!!? before turning and leaving. When I asked why he spoke to me that way he refused to answer. Ten minutes later it was blowing cold air again. When I went to the front desk he was talking about me and shushed everyone at the desk. He had to come back up and fix it (it still didn’t fix it) and refused to apologize. I had to make another trip down and ask to be moved to another room. The staff never apologized for his behavior and I had to ask for the name of the manager. When you drop $200 on a room for one night you don’t expect to be treated so rudely.
Stayed 1 night in Feb 2025

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Stacey

Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Quiet

I was traveling for business in the Des Moines area and stayed here. Commute to and from downtown Des Moines wasn't bad, with travel time around 20 minutes one way. The room was clean and quiet. The shower head didn't have a lot of power, but it got the job done and was the only negative from my experience. Overall, the hotel was great, and I will stay there again in the future.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Brooke

Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 1 night in Dec 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service
Very little lighting in the rear parking lot
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Stayed 1 night in Dec 2024

6/10 Okay

Aubrey

Liked: Cleanliness
Disliked: Staff & service
Rude service staff
Stayed 1 night in Dec 2024

6/10 Okay

Nick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water

Had a few issues, first room had no hot water and wouldn’t get warm. Rooms very small, was able to change rooms and that helped but what a hassle! 2nd room had stuff written on the walls and barely anyway water in the toilet.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lucas

Stayed 1 night in Nov 2024

10/10 Excellent

JO, ELKHORN

Stayed 1 night in Oct 2024

8/10 Good

Typhanie

Liked: Staff & service, amenities
This hotel needs to be updated.
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lee

Should have free breakfast!
Stayed 1 night in Nov 2024