2/10 Terrible
Joel
Travelled with family
5 Mar 2025
I booked this hotel in short notice because we had a training in the Ankeny area and we were traveling during bad weather. Due to the bad weather we were not going to be able to make it to Ankeny. I contacted Expedia to see if the hotel would be nice enough to refund our money because we couldn't make it and I did not do the trip insurance. The hotel declined to give our money back. I know some of this is on me but due to the circumstances I just don't know how people don't have the heart to help people out. If I own this business there's no way I would feel good about laying my head down at night knowing the fact I just screwed somebody.
Joel
Stayed 1 night in Mar 2025