10/10 Excellent
Manuela
Travelled with family
16 May 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Ok
The property is excellent, and we enjoyed our stay overall. However, we had a frustrating issue with the luggage delivery. Upon check-in, we were informed that our luggage would be brought to our room. Unfortunately, our carry-on was with the checked luggage, so we were left waiting.
After about 20 minutes with no delivery, we called the front desk and were told it was on the way. Another 20 minutes passed with no update, so I went downstairs to retrieve the luggage myself, only to be reassured again that it would be delivered shortly. I returned to the room, and four minutes later—still nothing. We called once more, and finally, after a total of 50 minutes, the luggage arrived.
This delay significantly impacted our ability to shower and get ready after a long 13-hour flight. We would have preferred to handle our own luggage—as frequent travelers, we’re used to doing so. A 20-minute wait would have been understandable, but nearly an hour is unacceptable.
Manuela
Stayed 4 nights in May 2025