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Shangri-La Dubai

5.0 star property
VIP Access

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Photo gallery for Shangri-La Dubai

Poolside bar
Creator video - submitted by lana__creator
Picture-Perfect Room | View from room
Outdoor banquet area
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, City Walk
    ‪11 min walk‬
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(59 reviews)
  • Sea view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • Sea view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Burj Khalifa View)

Deluxe Room, 1 King Bed (Burj Khalifa View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Burj Khalifa View)

9.8 out of 10
Exceptional
(23 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Burj Khalifa View)

Deluxe Room, 2 Single Beds (Burj Khalifa View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (Burj Khalifa View)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

  • City view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Executive, Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Executive, Room

10.0 out of 10
Exceptional
(13 reviews)
  • Partial sea view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants, near Dubai Mall
5 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge.
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Shangri-La Dubai's great location. During your stay, you'll be within walking distance of City Walk. You'll find features such as free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to deep-tissue massages, body scrubs or body wraps at Chi
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the location
  • 14 minutes by foot from City Walk and a 4-minute drive from Dubai Aquarium & Underwater Zoo
  • Airport shuttle service available for a fee
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Hoi An – On-site theme restaurant. Open daily.
Shang Palace – On-site theme restaurant. Open daily.
Lobby Lounge – On-site café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1380 out of 1630 reviews
Rating 8 - Good. 150 out of 1630 reviews
Rating 6 - Okay. 54 out of 1630 reviews
Rating 4 - Poor. 22 out of 1630 reviews
Rating 2 - Terrible. 24 out of 1630 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Patrick

Stayed 3 nights in Nov 2025

10/10 Excellent

Jace

Stayed 3 nights in Nov 2025

10/10 Excellent

Kamal

Stayed 13 nights in Oct 2025

10/10 Excellent

Tarsem

Stayed 2 nights in Oct 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were so friendly and attentive wherever we went. The staff were also brilliant with my kids.
Stayed 1 night in Nov 2025

10/10 Excellent

Naser, frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff cleaning the room struggled to speak english and failed to understand me when I suggested I would like more Toblerone chocolate bars
Stayed 5 nights in Oct 2025

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Loved it!
Stayed 4 nights in Nov 2025

10/10 Excellent

Maki

Business traveller
Liked: Cleanliness, staff & service, amenities
Location is great !!
Stayed 8 nights in Oct 2025

10/10 Excellent

Jason

Stayed 2 nights in Oct 2025

10/10 Excellent

Alex

Stayed 3 nights in Nov 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here during my birthday week, and it was such a wonderful experience! The hotel was beautifully put together — every detail felt thoughtful and welcoming. From the moment we arrived, the staff made us feel right at home. Breakfast each morning was super fresh and absolutely delicious — easily one of the highlights of the stay. And don’t even get me started on the fresh-squeezed juices — they were perfection! The only small downside was that our room was on the 41st floor, and we could hear the club music every night. It didn’t ruin the experience, but it’s worth noting if you’re a light sleeper. Overall, a fantastic stay that made my birthday week even more special. Would definitely come back!
Stayed 9 nights in Oct 2025

6/10 Okay

rotem

Liked: Cleanliness
Disliked: Staff & service
Very old hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great overall stay at the Shangri-La. I really appreciated the effort of the front desk team to provide me with a high-floor room with an amazing view of the Burj and downtown.
Stayed 3 nights in Oct 2025

10/10 Excellent

Francia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Humeira

Stayed 1 night in Oct 2025

10/10 Excellent

Mr T A

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were incredible. A The service, food and room was out of this world. We didn’t want to leave.
Stayed 1 night in Oct 2025

10/10 Excellent

Sirius, Anchorage

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super organized for everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are amazing and are constantly trying their very best to make you feel comfortable, amazing customer service. Very abundant and high quality breakfast and it was great to find such a fantastic Ukrainian restaurant in the building. Spa treatment also fabulous.
Stayed 4 nights in Oct 2025

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service would recommend and come back again!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
We recently stayed at the Shangri-La for the second time, and once again, we were overwhelmed by the exceptional level of service. It truly felt like coming home. A special mention goes to Khodarahm, the doorman. I travel extensively around the world, and I have never encountered such remarkable dedication to hospitality. His commitment to welcoming and assisting every guest is extraordinary—no matter how many people required his attention, he moved swiftly and graciously to ensure each person received special care. I would also like to commend Francis and Saeed, who went above and beyond to make our stay memorable. From the front desk to the pool attendants, every team member demonstrated genuine warmth and professionalism. I recently joined the Shangri-La Circle and have already booked my next stay in Kowloon. You have gained a loyal customer for life. All do to your management and staffing, Thank you all for such a memorable holiday.
Stayed 1 night in Oct 2025

10/10 Excellent

Gene

Stayed 5 nights in Oct 2025

8/10 Good

Melissa

Stayed 8 nights in Aug 2025

10/10 Excellent

SAKAE ANNE, FPO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
BEAUTIFUL hotel!! All the staff were very helpful and friendly. The hotel breakfast was AMAZING! The omelette/egg station made your eggs any way you requested. There were lots of options to choose from. My favorite was the freshly squeezed orange juice and fresh apple juice. The Chinese restaurant in tbe hotel had delicious food also.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gavin, Dublin

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here so many times and keep coming back best staff and hotel in Dubai
Stayed 4 nights in Oct 2025