"Lack of porters at the reception to help with luggages both on arrival & on departure. Limited breakfast options. Excellent and helpful housekeeping ... " Lisää
24.11.2021 Thierry
Dear Kubrat, Thank you for sharing with us your impressions of your recent stay at our hotel and we appreciate that you brought your concerns to our attention. Our entire team is extremely committed to provide our guests with a flawless experience at all times. However, in our pursuit to deliver the guest freedom to choose the pace of their stay with efficient self-service structure of our value hotel, I deeply regret that this has brought inconvenience during your last visit. On your next visit, our team promises to make sure that we will be able to assist you the best way possible. We know that this does not make up for the inconvenience caused, but we hope that in some way we were able to show how sorry we are. We hope that you visit us again and give us the opportunity to provide you with exceptional service. With regards, Thierry Perrot Cluster General Manager