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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property
VIP Access

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Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun-loungers, beach umbrellas, beach towels
Premium Room with Balcony, Palm Sea View and Club Lounge Access | Balcony view
Exterior
Outdoor pool, pool umbrellas, pool loungers
Sun deck

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Room service

Explore the area

Map
Palm Jumeirah, Dubai, Dubai, 0
  • Aquaventure
    ‪5 min drive‬
  • Souk Madinat Jumeirah
    ‪22 min drive‬
  • Burj Al Arab
    ‪23 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room with Balcony

Deluxe Room with Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room with Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

  • Partial sea view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room with Balcony, Palm Sea View and Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room with Balcony, Palm Sea View and Club Lounge Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room with Balcony, Palm Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room with Balcony, Palm Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room with Balcony, Partial Palm Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room with Balcony, Partial Palm Sea View

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

The Retreat Palm Dubai MGallery by Sofitel

Luxury hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at The Retreat Palm Dubai MGallery by Sofitel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Retreat Palm Dubai MGallery by Sofitel. During your stay, you're just a quick walk from Palm Islands. Free WiFi in public areas, free valet parking and 2 restaurants are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Vibe, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, hot stone massages or body treatments at Rayya Wellness Centre
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from Palm Islands and 6 minutes by car from Aquaventure
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Retreat Palm Dubai MGallery by Sofitel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and motor boating.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Vibe – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla – This fine-dining restaurant specialises in Middle Eastern cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Chapters – On-site café. Open daily.
Ripples – On-site diner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 140 for adults and AED 70 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bait Al Nakhla
  • Chapters
  • Ripples
  • Vibe

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Retreat Palm Dubai MGallery by Sofitel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1999
  • New Year's Eve (31 December) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 140 for adults and from AED 70 for children
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at The Retreat Palm Dubai MGallery by Sofitel.

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 530 reviews
Rating 8 - Good. 146 out of 530 reviews
Rating 6 - Okay. 49 out of 530 reviews
Rating 4 - Poor. 23 out of 530 reviews
Rating 2 - Terrible. 25 out of 530 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Grzegorz, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Half of the rooms are facing construction at the front of the building. All day long noise. I happen to have one of those rooms.
Stayed 5 nights in Feb 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing trip!

Had a lovely stay. Staff were so friendly and helpful. Beautiful hotel and property, very clean, beautiful location. Loved the beach access and the promenade on the other side to walk along the Palm. Really appreciate the upgraded room and kind treatment during my pregnancy. The balcony and view of the palm were stunning. The fruit bowl was so sweet and we really appreciate the staff giving us extra water. The gym was convenient and had a good selection of equipment and was very clean. The restaurant was also delicious for dinner. The Ramadan decorations on the beach were also lovely. Staff also helped us advise and secure a taxi for the return trip on the spot. Thank you for helping us have an amazing trip! Would highly recommend
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2025

10/10 Excellent

Satvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Alexandra

Stayed 3 nights in Feb 2025

8/10 Good

Kieron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lots of activities, buffet was good
Stayed 4 nights in Feb 2025

2/10 Terrible

abdul, Chaguanas

Stayed 5 nights in Feb 2025

2/10 Terrible

Nandar

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sukhmeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and amazing stay experience. Wish it had more vegetarian options tho!
Stayed 1 night in Jan 2025

6/10 Okay

Gurjeet

Stayed 3 nights in Jan 2025

10/10 Excellent

Muhibur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

VIKTORIA VERONIKA, Budapest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly staff and the breakfast is excellent
Stayed 4 nights in Jan 2025

8/10 Good

ADAM

Stayed 4 nights in Jan 2025

10/10 Excellent

Ahmed

Liked: Staff & service, property conditions & facilities
Very nice people
Stayed 7 nights in Jan 2025

8/10 Good

Saorlaith

Stayed 4 nights in Dec 2024

10/10 Excellent

leila

Stayed 7 nights in Dec 2024

8/10 Good

Jetmir, Lenzburg

Stayed 6 nights in Oct 2024

10/10 Excellent

Sha'baan Mohammad Ishaaq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Zainab

Stayed 5 nights in Nov 2024

6/10 Okay

Grace Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to unwind and getaway.

Great experience. Very relaxing place to stay. The food was good and excellent service. All the staff were friendly. My room had the most beautiful view of the beach and city.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and close to everything - worth the name!
Stayed 7 nights in Nov 2024