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Citrus Hotel Eastbourne by Compass Hospitality

3.0 star property

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Photo gallery for Citrus Hotel Eastbourne by Compass Hospitality

Desk, free cots/infant beds, free WiFi, bed sheets
Exterior
Lobby sitting area
Sports facility
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
King Edwards Parade, Eastbourne, England, BN21 4EB
  • Place, Devonshire Park Theatre
    ‪3 min walk‬
  • Place, Congress Theatre
    ‪3 min walk‬
  • Place, Devonshire Park Lawn Tennis Club
    ‪6 min walk‬

Room options

View all photos for Double Room

Desk, free cots/infant beds, free WiFi, bed sheets

Double Room

8.0 out of 10
Very good
(10 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Desk, free cots/infant beds, free WiFi, bed sheets

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Sea View Suite

Desk, free cots/infant beds, free WiFi, bed sheets

Sea View Suite

  • Sea view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Desk, free cots/infant beds, free WiFi, bed sheets

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

Desk, free cots/infant beds, free WiFi, bed sheets

Family Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Bunk Bed

View all photos for Double and Single room

Desk, free cots/infant beds, free WiFi, bed sheets

Double and Single room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Studio Suite

Flat-screen TV

Family Studio Suite

  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Twin Room, Mobility Accessible

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room, Mobility Accessible

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for 24-Hour Stay Double Room

Desk, free cots/infant beds, free WiFi, bed sheets

24-Hour Stay Double Room

  • Sleeps 2
  • 1 Double Bed

Standard King Room With Sea View

  • Sleeps 2

Standard Double Room

  • Sleeps 2

View all photos for Twin Room And Walk-In Shower - Disability Access

Bathroom | Free toiletries, hair dryer, towels

Twin Room And Walk-In Shower - Disability Access

  • Sleeps 2

View all photos for Family Room With Side Ocean View

Desk, free cots/infant beds, free WiFi, bed sheets

Family Room With Side Ocean View

  • Sleeps 4

Triple Room With Three Single Beds

  • Sleeps 3

Room With Double Bed And Single Bed

  • Sleeps 3

Standard Single Room

  • Sleeps 1

View all photos for Deluxe Family Suite With Two King Beds And One Single Bed

Desk, free cots/infant beds, free WiFi, bed sheets

Deluxe Family Suite With Two King Beds And One Single Bed

  • Sleeps 5

View all photos for Standard Twin Room

Desk, free cots/infant beds, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2

View all photos for Suite With One King And One Single Bed With Sea View

Desk, free cots/infant beds, free WiFi, bed sheets

Suite With One King And One Single Bed With Sea View

  • Sleeps 3

24-Hour Stay Double Room

  • Sleeps 2

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About this property

Citrus Hotel Eastbourne by Compass Hospitality

Beachside fun near Eastbourne Heritage Centre
This hotel features a restaurant, a coffee shop/cafe and self parking. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and laundry facilities.
Citrus Hotel Eastbourne by Compass Hospitality offers 50 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Citrus Hotel Eastbourne by Compass Hospitality. During your stay, you're just a quick walk from Western Lawns. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Congress Theatre and Eastbourne Heritage Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Citrus Hotel Eastbourne by Compass Hospitality. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Eastbourne hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Citrus Hotel Eastbourne by Compass Hospitality has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9 for adults and GBP 5 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9 for adults and from GBP 5 for children
  • Self-parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality

Citrus Hotel Eastbourne by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 170 out of 600 reviews
Rating 8 - Good. 227 out of 600 reviews
Rating 6 - Okay. 126 out of 600 reviews
Rating 4 - Poor. 45 out of 600 reviews
Rating 2 - Terrible. 32 out of 600 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

charley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was nice and cosy. Very spacious room we where upgraded to the family suite.
Stayed 1 night in Nov 2025

2/10 Terrible

Alison

Disliked: Cleanliness, amenities
The lifts were broken rokms dirty and smelt baf, broken tap with screw to turn, broken wardrobe offered another room that had leak and v wet carpet. Staff were friendly and helpful. Was refused a refund to go somewhere else. Sticky dirty carpet in room. Missing buttons in lifts meaning you had to put your finger in a hole with electrics. If you were on level 2 none of the buttons worked so the only way to use was call reception for them to press the button on ground level to send lift up or down. Absolute joke
Stayed 2 nights in Nov 2025

10/10 Excellent

Firmin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Reception staff were on point and the room was mostly clean and spacious. Thebroom wasn't what I chose in my booking but it was spacious and well situated to afford some peace and quiet. Some attention is needed to clean the shower from mould is recommended but didn't affect us
Stayed 2 nights in Oct 2025

6/10 Okay

IAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was suitable for one, but should have been much cleaner. Curtains not washed in ages, bathroom window sill very dirty and extractor area in bathroom ceiling needed cleaning.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in a lovely room with warm welcome.

We were welcomed warmly to the hotel.Our room was huge and looked directly onto the beach. There was a choice of bath and shower or level access shower. All the staff we met were friendly and the reception area has been refurbished since our last stay with a new breakfast room and bar. The room was clean with good heavy curtains.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Sleep! Hotel parking easy, right in front of the hotel, you can purchase a parking permit from the hotel or pay via your phone. 5-minute walk to loads of fantastic restaurants. 10-minute walk to the pier along the beach front. Hotel room was large and spacious, and the bed was comfortable, TV had a great selection of channels to watch from, had a great sleep! Staff were friendly and welcoming. Great value for money!
Stayed 1 night in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Cecil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Anthony James

Disliked: Cleanliness, property conditions & facilities
No sink plug. Toilet did not flush properly for 3 days, had to use waste bin to pour water down the toilet. Room not cleaned. No proper cooked breakfast.Hotel looking very 'tacky'
Stayed 6 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room. Staff. All good.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rooms but poor response to problems

Room was nice but got woke at 5.30am on sunday morning by a sort of loud mechanical sound aporoc every 20 srconds. It was too loud to get back to sleep. Had to dress and go to reception as no-one answering phone. The noise was only on our corridor and i met another couple siffering from it. I had to go to reception 3 times before i was taken seriously, and eventually the manager moved me to a new room, where i caught up with a bit of sleep. Sadly i missed half a day of a 2 day weekend as a result. The manager told me to email.him about it, which i did. No reply so emailed again no reply again. Rude!!!
Stayed 3 nights in Sep 2025

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge room with a sea view, entrance area with wardrobe and a huge bathroom. Plug and USB sockets by the bed which was handy. Large comfy bed. Nice breakfast included in our rate. Only downsides were that one of the cupboards in the room had a handle missing and had been screwed shut rather than replacing the handle, and there was a half-drunk bottle of wine in one of the cupboards that did open!
Stayed 1 night in Sep 2025

10/10 Excellent

Mahesh

Stayed 1 night in Sep 2025

8/10 Good

John

Travelled with partner
Liked: Staff & service
Really big room, with seaview. Breakfast selection was ok but note, it is only a Continental breakfast, plus beans, scrambled and hard boiled eggs
Stayed 1 night in Sep 2025

6/10 Okay

Greg

Stayed 1 night in Sep 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Caroline

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

ellen, Bolton

Liked: Cleanliness, staff & service
While the place was reasonably nice, we paid extra for a "sea view"...and got placed in the bottom level...which was a half-story BELOW ground level. Our "sea view" was more of a "knee view"
Stayed 2 nights in Jun 2025

6/10 Okay

Angela, Hartselle

Travelled with family
Liked: Cleanliness, staff & service
Quaint hotel on the waterfront. I did recieve an upgrade due to my Best Western membership. The hotel needs additional staff. The front desk person was overwhelmed. The WiFi is horrible. The elevator buttons are missing so you have to stick your finger in to activate. Overall this place needs work.
Stayed 1 night in Jun 2025

8/10 Good

Nadeem

Travelled with family and small children
Disliked: Property conditions & facilities
Great location on the seafront, near the Lifeboat Museum.around 15 minute walk from the pier and the train station. Ageing hotel facilities but the staff were very helpful.Special mention to Nancy who runs the breakfast service who was brilliant.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right near the sea. staff were so welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team! Really friendly. hotel rooms are big. highly recommend for business or leisure.
Stayed 1 night in Jun 2025

6/10 Okay

Semisha

Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming. Great location for the beach
Stayed 1 night in Jun 2025