2/10 Terrible
George, Penticton
Travelled with family
2 Sept 2025
I booked a room with three beds for me, my son and my brother in law. When I checked in, they said I had a room with three beds but when I got to the room, it only had two beds. As we had had a busy day and were about to go out for the evening we just rested in the room and I decided to tell the front desk about the problem on my way out so that they could remedy it while we were out. When I got to the front desk, they asked how long we had been in the room, and I said about an hour and they said well if you don’t tell us in the first five minutes you are stuck with the room. I was so incredulous at this attitude that all I could say was “you’ve got to be kidding” but they stuck to their guns. No apology, no attempt to make the problem go away, just a brick wall of attitude. I suppose running a hotel in Edinburgh makes it too difficult to actually give your customers the hospitality and service they are paying for. I also noticed a sign that said swearing at or otherwise abusing employees will not be tolerated. I have never seen such a sign in a hotel. I guess this hotel must need that sign because if that’s the way they treat their guests, they must have frequent episodes of such abuse. I was half expecting Basil Faulty to come out of the office. Ridiculous hotel.
George
Stayed 1 night in Aug 2025






























