- Disgusting, filthy carpets, but room was otherwise clean. Travel companions agreed but said their bathrooms were not clean.
- Accessible "roll-in shower" room's bathroom does not drain well so it floods when showering
- Noise: AC unit gurgles and creaks very loudly whenever on
- Insufficient room features: no trash can in main room, no safe, single control for all lights at once is not ideal for more than 1 person per room
- Staff: front desk is not staffed, there is no text messaging system, and phone is not answered, so you have to physically go to the lobby and press a button to wait for someone if you need anything, but staff is friendly when needed
- Good location is the only real positive
On the second night here, the toilet would not flush. Someone came up and fixed it, then it broke a second and then third time. The manager on duty moved us to a new room for two nights that was half the size and had no windows. He said they would refund us for one night. 10 days later, after contacting the property via Expedia and their own site, there has been no response and no refund. What a waste of time and energy.
The concept of this hotel is like one step above a hostel. Very strongly recommend against this location and chain (Hub by Premiere).