6/10 Okay
Cathal
1 Jan 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
The location was excellent with lots of nice restaurants nearby and convenient to walk into the Old Town.
The bed was comfy and the staff were friendly and courteous.
However it was an absolute pain to have to travel to reception every time we needed hot water (quite frequently in Edinburgh winter). I doubt this is cutting waste as I ran through far more disposable cups and trays than simply refilling a ceramic cup. Due to being upstairs this was also a safety risk as a large group came into the lift while I was holding a boiling cup of water, one of them had two large duffel bags and pushed everyone back which almost led to me spilling boiling water everywhere. Surely a water station on each floor would be more preferable/cost effective than the lift constantly running and resulting disposable waste.
Another annoying add on to having to leave the room for water, is that the light/heat settings of the room reset everytime you leave the room, meaning the second person in the room is cut off from lighting when you need to do this. While it was interesting to see a Hotel try something different from the old method of leaving a keycard in the slot for lighting, this issue doesn't occur under that system.
Overall a comfy stay in a nice location, but someone in Management/planning should try staying there a few days and see how inconvenient some of the planning/systems are and make things easier for the guests.
Cathal
Stayed 2 nights in Dec 2025