Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video - submitted by Sam Meddings
Buffet
Hot tub, steam room, body scrubs, facials
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪8 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪3 min drive‬
  • Place, Coco Beach
    ‪56 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪72 min drive‬

Room options

Suite Superior with Ocean View

  • Ocean view
  • 73 sq m
  • Sleeps 2
  • Free Wi-Fi

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(58 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Deluxe, +18, E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Deluxe,+18, U)

7.0 out of 10
Good
(21 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Tropical View, E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Tropical View, U)

7.8 out of 10
Good
(159 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(6 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Studio (Tropical View, C)

7.2 out of 10
Good
(21 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Deluxe, +18, C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (C)

7.6 out of 10
Good
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View, U)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View, E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-up, Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (EU)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Garden View (EU)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-up, Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Garden View (C)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-up, Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Superior

  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Similar properties

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa Matapalo. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with facials, massages or body scrubs at Renova Spa
  • Services include free food shopping service, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the beach and the location
  • Just a 4-minute drive from Playa Matapalo and 7 minutes from Diamante Eco Adventure Park
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 712 out of 1544 reviews
Rating 8 - Good. 365 out of 1544 reviews
Rating 6 - Okay. 260 out of 1544 reviews
Rating 4 - Poor. 114 out of 1544 reviews
Rating 2 - Terrible. 93 out of 1544 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No, view of the trees, we were able to see monkeys in the morning, very cute. Clean.
Stayed 3 nights in Feb 2026

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay. Lots of lounge chairs and shade, great food, beautiful garden
Stayed 7 nights in Feb 2026

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Large and average accommodations. The all-inclusive meals weren’t all that great though.
Stayed 5 nights in Nov 2025

6/10 Okay

Marvin Cecil Cox

Travelled with family and small children
Disliked: Cleanliness, amenities
Hotel very outdated, needs renovation badly. Friendly staff. Food ok.
Stayed 5 nights in Feb 2026

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly “all inclusive”, very clean resort, and all staff were professional and helpful.
Stayed 3 nights in Feb 2026

8/10 Good

Carlisha

Stayed 4 nights in Feb 2026

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Feb 2026

6/10 Okay

Laquisha Desha

Travelled with family, Travelled with group
Liked: Amenities
Staff wonderful, resort okay and entertaining. Had a few boo boos but everyone was well mannered and welcoming.
Stayed 3 nights in Feb 2026

8/10 Good

Heidi, salt lake city

Travelled with partner
Liked: Cleanliness
Staff were amazing and food was great.
Stayed 7 nights in Feb 2026

10/10 Excellent

Krystyna

Stayed 4 nights in Feb 2026

10/10 Excellent

Marko

Stayed 6 nights in Feb 2026

6/10 Okay

Kellie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you're a booze hound who doesn't like wine and you're not a foodie, and you like to hang out in the pool all day and make lots of noise, this is the place for you. If you love nice wine (never mind great wine, just half-decent wine) and good food (never mind excellent food), this ain't it. The white wine was absolutely terrible in all the bars and most of the restaurants. There was a passable Frontera sauvignon blanc in two restaurants (Tokio and Krystal). The only good food was at Tokio, where the tempura, salmon and gyoza were pretty good. The rest of the food verged on godawful. The air conditioning struggled along in our room - couldn't cool it lower than 23 degrees. Most of the entertainment was embarrassingly bad, except for the odd band that played before supper. On the plus side, the pools are lovely, the facility is spotless, the staff are mostly very nice. The coffee shop Cappuccino was awesome: great coffee and cinnamon buns. The spa is decent. All that being said, we won't be back.
Stayed 7 nights in Feb 2026

10/10 Excellent

cassandra

Stayed 3 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Oct 2025

8/10 Good

Coleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room definitely needs to be updated, 2 out of 4 outlets didn’t work. Hotel was clean, staff were friendly. Food was delicious. Many options to choose from.
Stayed 7 nights in Feb 2026

8/10 Good

stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall would recommend we enjoyed our stay! Room was a bit old but was spacious and clean. Pools were beautiful, service out there was excellent, Particularly Christopher! However not sure why it cost more to stay at palace vs riu. Very disappointed with the beach setup at riu palace. They kept stacks of old falling part lounge chairs under a bunch of trees. Id have to drag one out myself. Narrow beach area. On last day i walked down beach to see riu & was shocked to discover rows of new beach chairs. The pool design also didn't make sense. The only adults only swim up pool was the tiniest one! So everyone is crammed in there occupying same tables and seats all day long while the little kids had these big enormous pools to throw balls around and scream. I was disappointed this hotel is not adults only like the palace in punta cana. Another frustrating issue we ran into is they said no reservations at restaurants , 1st come 1st serve, HOWEVER that was a lie at the steak house. They pick and choose who they wanted to give a paper slip to to reserve a table. It took us 2 nights of trying to eat there and after talking to a few other people learned about these paper reservations that no one offered us. I would say the extra money to stay at palace is not worth it.
Stayed 4 nights in Feb 2026

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel is the friendliest by far then any other all inclusive I have been to.
Stayed 7 nights in Feb 2026

6/10 Okay

Mukesh Dolatrai

Stayed 4 nights in Feb 2026

8/10 Good

Christopher

Stayed 6 nights in Nov 2025

10/10 Excellent

Miguel A, Cinnaminson

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes cleaning evey day even if not dirty. Employees were busy every time trying to make our stay perfect
Stayed 7 nights in Feb 2026

4/10 Poor

Eufemia

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old.! Charged a fortune but is in dire need of repair. Walls were dirty, decor outdated. Furniture in need of repair. Poor service. Most staff had chip on their shoulder and could care less if they served you. Room service options very poor. Worst Riu ever!!!
Stayed 10 nights in Feb 2026

6/10 Okay

Shavonn

Stayed 5 nights in Feb 2026

8/10 Good

CARLOS

Liked: Cleanliness, amenities
It was good
Stayed 3 nights in Jan 2026

8/10 Good

Lea Iris, Katy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, most the people
Stayed 4 nights in Feb 2026

10/10 Excellent

Zachariah

Stayed 4 nights in Feb 2026