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Hilton Garden Inn El Paso / University

3.0 star property

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Photo gallery for Hilton Garden Inn El Paso / University

Outdoor pool, pool loungers
Suite, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board
1 bedroom, in-room safe, desk, iron/ironing board
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Hot tub
  • Breakfast available
  • Free airport shuttle

Explore the area

Map
111 W University Ave, El Paso, TX, 79902
  • University of Texas at El Paso
    ‪1 min walk‬
  • Sun Bowl Stadium
    ‪9 min walk‬
  • Don Haskins Center
    ‪9 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 56 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Two Queens

1 bedroom, in-room safe, desk, iron/ironing board

Standard Two Queens

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor)

1 bedroom, in-room safe, desk, iron/ironing board

Room (Parlor)

  • 37 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

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About this property

Hilton Garden Inn El Paso / University

Hotel in El Paso with free airport shuttle and free local area shuttle
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn El Paso / University offers 153 accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This El Paso hotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn El Paso / University. During your stay, you're just a quick walk from University of Texas at El Paso. Free WiFi in public areas, a free round-trip airport shuttle and a free area shuttle are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Paso del Norte International Bridge and 11 minutes from Fort Bliss
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn El Paso / University offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn El Paso / University. An area shuttle within 3 mi and A roundtrip airport shuttle during limited hours are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star El Paso hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 10 PM
  • Free area shuttle up to 3 mi
  • Secured, covered parking on site (USD 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 17 for adults and USD 8 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 17 for adults and USD 8 to 17 for children
  • Covered self-parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn El Paso / University offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn El Paso / University Hotel El Paso

Hilton Garden Inn El Paso / University Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1008 reviews
Rating 8 - Good. 234 out of 1008 reviews
Rating 6 - Okay. 78 out of 1008 reviews
Rating 4 - Poor. 53 out of 1008 reviews
Rating 2 - Terrible. 34 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

MICHAEL

Stayed 2 nights in Feb 2025

10/10 Excellent

LARISA

Stayed 1 night in Feb 2025

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

vincent

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very understaffed at the reception desk. If 3PM is check-in time, there should not be just one person checking in guests. There was a line of 10 people waiting while reception took 20 minutes per person to accomodate their reservation. Other than that the hotel is very clean.
Stayed 2 nights in Feb 2025

4/10 Poor

Nacho

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uninformative staff, ridiculous policies that are unique to this hitlon. This hilton location was the worst. I willl be canceling my Hilton honors program.
Stayed 2 nights in Feb 2025

8/10 Good

PAULINE

Stayed 2 nights in Feb 2025

10/10 Excellent

Hernan

Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming. Aaliyah was wonderful.
Stayed 2 nights in Feb 2025

2/10 Terrible

JASON

Disliked: Cleanliness, staff & service, property conditions & facilities
Inconvenient. Breakfast not included, have to pay for parking.

10/10 Excellent

Cruz E

Stayed 1 night in Feb 2025

6/10 Okay

Candi

Travelled with family and small children
Disliked: Property conditions & facilities
Elevator stopped working. Had to carry bags 4 flight stairs, with my bad knee. Front desk never ask to help & assist guest. Just said they called someone to come fix it. Hair on bath mat.
Stayed 1 night in Feb 2025

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍

Great place will stay again!
Stayed 1 night in Feb 2025

10/10 Excellent

James

Travelled with family
Great was smooth and he was so courteous!!
Stayed 1 night in Feb 2025

8/10 Good

kenneth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dawn, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Bed

Everything was great except the bed it’s really hard.
Stayed 2 nights in Jan 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo P

Stayed 1 night in Jan 2025

6/10 Okay

Phillip

Liked: Cleanliness
Shower soaps empty
Stayed 1 night in Jan 2025

6/10 Okay

Lori, Claremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved that the hotel was right at the entrance of the university, and you could walk to where you needed. Also loved that they had a shuttle to and from the airport. A great feature of the shuttle is that they will shuttle you where you like within a certain mile radius of the hotel. Employees were super nice. I did find the hotel to be a little dated Could definitely use some updating.
Stayed 2 nights in Jan 2025

4/10 Poor

Lance

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Unimpressed

Very disappointed with the stay. $10 a night for parking. Exceptionally loud AC unit. Nonstop dripping faucet in the bathroom. Dirty bathtub. Hard bed. Flat pillows. Very unimpressed.
Stayed 2 nights in Jan 2025

2/10 Terrible

Fabiola

Liked: Staff & service, amenities, property conditions & facilities
They didnt have shampoo in my shower And it threw water constantly
Stayed 1 night in Jan 2025