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Hotel Helvetia

2.0 star property

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Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Family Suite | 1 bedroom, in-room safe, blackout curtains, free WiFi
Balcony
Property entrance
Family Suite | Living room | Flat-screen TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt–Sunnegga Funicular
    ‪6 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sion (SIR)

Room options

View all photos for Economy Twin Room

Economy Twin Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Economy Twin Room

7.6 out of 10
Good
(13 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Single Room

7.6 out of 10
Good
(9 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Standard Double Room

  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite

1 bedroom, in-room safe, blackout curtains, free WiFi

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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About this property

Hotel Helvetia

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Helvetia include ski storage and complimentary wireless Internet access.
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Helvetia, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Thai cuisine while dining at Restaurant Helvetia
  • Amenities include a front desk safe, convenience store and a gift shop
  • On-site recreation includes ski equipment rentals
  • Within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola
Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 9:00 AM.
Restaurant Helvetia – This restaurant specialises in Thai cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive key retrieval information. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 151 out of 725 reviews
Rating 8 - Good. 288 out of 725 reviews
Rating 6 - Okay. 178 out of 725 reviews
Rating 4 - Poor. 66 out of 725 reviews
Rating 2 - Terrible. 42 out of 725 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ian

Travelled with partner
Disliked: Amenities
Dreadful hotel (but not realy a hotel, just a bunch of tiny ensuite rooms. No staff, no reception. Worst was the quilts on bed were damp, one was so damp we through it in the corner, the other was barely dry on one side to we placed it across both beds and coverd feet with towels (was damp and short!). Tea and coffee making was a taunt, yes there were cups and kettle, but nowhere to plug in the kettle! And no milk so useless. Room was on 4th floor (above street level), they called it 3rd. We had planned to leave our two heavy cases at reception, but no reception so had to lug all three up 4 floors of barely wide enough stairs. And then lug them down again. So disgusted we abondoned our second night, returned key to where I collected (hook on wall), and left Zermatt never to return. Never saw a staff member
Stayed 2 nights in Jun 2025

8/10 Good

Susannah

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
This room was for one person.
The balcony
Stayed 1 night in May 2025

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very rustic but clean and it was right in the heart of Zermatt. We arrived before check in but the staff checked us into our room anyway. I loved every bit of our stay.
Stayed 1 night in May 2025

6/10 Okay

Siok Leng

Stayed 1 night in May 2025

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
The place was cozy and super cute. Can’t beat the location. Nice breakfast. Great value.
Stayed 1 night in May 2025

2/10 Terrible

Milinda P

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom light is too dull, too congested, no elevator, rude staff
Stayed 2 nights in May 2025

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Good accomodation
Stayed 1 night in May 2025

2/10 Terrible

Kamal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small and inconvenient. There is lots of stairs and have to carry the luggage up the stairs. Felt very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored this little hotel. Right on the Main Street and it had a lovely atmosphere. Small and functional room with a communal balcony. Perfect for our one night stay. Decent breakfast in the morning too
Stayed 1 night in Apr 2025

2/10 Terrible

Seema

Disliked: Cleanliness, staff & service, property conditions & facilities
I wish i could give them below zero rating. Worst experience of my life. I travel a lot, but rating this place is wasting my time, but i wanted to do this so people think twice before booking this place. Stinky, room is so small
Stayed 1 night in Apr 2025

8/10 Good

Andy

Travelled with family
Liked: Staff & service
It was convienent for a one night stay in Zermatt. The room is tight. The breakfast was good.
Stayed 1 night in Apr 2025

6/10 Okay

Ronald

Liked: Cleanliness
This 2star room is in a perfect location. We had large bags and it was only a 5 minute walk to the Hotel from the train station. Check in was " our key" on a board with our name listed in the entrance. Worked for us. We were fortunate to have a room on the first floor which involved some stairs. Would not of liked to drag our large suitcases up to the upper floors. Stairway very narrow. Washroom small but totally recently upgraded. Good water pressure, comfortable beds but do need to upgrade pillows. The continental breakfast was great. Very nice restaurant which is bellow the rooms. Once you exit the hotel you are on the main street in the heart of the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Seth, Spokane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of town. Restaurant downstairs is excellent. Family suite was perfect for 4 people.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and ambience was excellent...... Recommended...
Stayed 1 night in Mar 2025

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Heather

Travelled with partner
Disliked: Property conditions & facilities
The location is very convenient but it is also above a bar which must stay open until 5am on weekends (not sure about during the week). Makes it a bit hard to sleep with the noise. Also note it is up a couple of flights of stairs with no elevator. There is no front desk, they just leave a key on a peg board for you. This is basically a worn out budget hotel. The bed was actually comfortable. Internet was a bit spotty. Overall if you can afford another hotel I would suggest not staying here, but if you plan to party all night this is a perfect choice.
Stayed 2 nights in Mar 2025

4/10 Poor

Michael

Stayed 1 night in Mar 2025

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant

Very kind personal. Location is good. For sure I am interested to come back here again.
Stayed 1 night in Mar 2025

4/10 Poor

Craig

The checkin was poorly communicated. There is no one doing check in property very dated bed was uncomfortable sink was plugged. Overall very disappointing .
Stayed 2 nights in Mar 2025

10/10 Excellent

Kazuki

Stayed 1 night in Feb 2025

2/10 Terrible

NANCY M

Disliked: Staff & service, property conditions & facilities
I was traveling with my sister. We are aged 71 & 72. The hotel had no lift. We climbed 7 flights o very narrow stairs. We each had 2 suitcases. The room had heat only in the bathroom. Only one light in the bathroom. There was NO water in the bathtub and shower. We had 3 days of bathing in the sink. The plugs for charging phones etc were up by the ceiling. There was one blanket for 2 people. TV did not work. No refrigerator. We set bottled drinks on the outside windowsill to keep them cool. The church tower was outside the room, beautiful, however the bells rang every 15 minutes. The absolute worst was not having a lift. I would rate the experience as a zero star but zero star is not an option!!!!!
Stayed 3 nights in Feb 2025

8/10 Good

Scott, Benbrook

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Helvetia was perfect for my short stay in Zermatt. I had read many of the previous reviews so I was prepared. The hotel is a short 5 minute walk from the train station, there is no elevator and my room was quite small but had a balcony overlooking the street filled with people. The hotel is surrounded by shops and restaurants. This hotel was quite reasonably priced and in a great location.
Stayed 1 night in Jan 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service
Best location ever
Stayed 6 nights in Jan 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Clean, budget friendly hotel. The hotel is surrounded by 4 busy bars that close around 4am. So if you are going out, the hotel is very conveniently located. If you want to rest at night, probably not for you. Staffs are friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed 1 night in Jan 2025