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Hotel Helvetia

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Helvetia

A breakfast buffet with bread, pastries, and various condiments.
A balcony with seating and a view of a mountain.
A restaurant entrance with a glass door, a wooden key rack, and various signs including one for 'HolidayCheck 2017'.
A staircase leading to a hotel entrance with a sign reading "Willkommen" and a coat of arms.
A cozy living room with a beige sofa, a wooden coffee table, and a television on a stand.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Single Room

A hotel room with a bed, a desk, a television displaying 'Skibaden', and a lamp.

Single Room

7.6 out of 10
Good
(11 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Twin Room

A hotel room with a wooden bed, a bedside table with a remote control, a pitcher, glasses, and a bowl. There are two framed pictures on the wall.

Economy Twin Room

7.4 out of 10
Good
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A neatly made double bed with a blue blanket, two bedside tables with lamps, and two framed pictures on the wall.

Standard Double Room

  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with a bed, a small table with a cup, a chair, and a television on a stand.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a wooden bed, a desk with a chair, a window with curtains, and two framed pictures on the wall.

Family Suite

7.6 out of 10
Good
(4 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds
  • Free Wi-Fi

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About this property

Hotel Helvetia

After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Helvetia include ski storage and complimentary wireless Internet access.
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Helvetia, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Thai cuisine while dining at Restaurant Helvetia
  • Amenities include a front desk safe, convenience store and a gift shop
  • On-site recreation includes ski equipment rentals
  • Within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola
Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This 3-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 9:00 AM.
Restaurant Helvetia – This restaurant specialises in Thai cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive key retrieval information. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 819 reviews
Rating 8 - Good. 311 out of 819 reviews
Rating 6 - Okay. 205 out of 819 reviews
Rating 4 - Poor. 75 out of 819 reviews
Rating 2 - Terrible. 51 out of 819 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was the balcony. The breakfast was very good also.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
Charming hotel. The service personnel was top tier and location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast to start out a day at the mountains.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple chalet style lodging with typical fare for European breakfast. The view is superb if you are on the top floor
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Good coffee. Staff is very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ryan

Liked: Cleanliness
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Maria Rozetta

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain view is stunning. Staff are helpful
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Staff was fantastic
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Marc

Good breakfast. Clean room but extremely small. Staff friendly. No staff at check in. Door to main desk locked. Had to
Stayed 2 nights in May 2026
Verified review

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Rory

Liked: Staff & service
Disliked: Amenities
Staff were helpful but facilities very limited. Good as a bed and breakfast.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness
Great location and adequate rooms with no frills. Main problem for us was lots of narrow winding stairs and no elevator. With suitcases that was an ordeal coming and going. Nice restaurant on the premises.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

ELVA

Disliked: Cleanliness, staff & service, amenities
Honestly we have a really bad experience, our room was was in the 5th floor and tiny stairs, mattress and pillows terrible condition. We paid 2 night but next morning we moved to a different hotel. For us is to pricey…
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Saleem

Liked: Cleanliness
Disliked: Staff & service, amenities
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

deborah

Disliked: Amenities
Hotel was in a great location 400 metre walk from train station. In the centre of town so easy to walk everywhere. Be aware there are stairs to climb and no one available to help with luggage. We only seen staff at breakfast time who made our coffee. On arrival we collected our room key off a hook. Rooms and shower extremely small. Basic room but I guess you are paying for the location. Breakfast very basic. No toaster.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

VISHAL

Liked: Cleanliness
Disliked: Staff & service, amenities
Value for money; staff response or welcome ; breakfast; room axtually everything was below par
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024