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Mercure Fátima

4.0 star property

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Portuguese cuisine
Fitness facility
Front of property
Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Laundry

Explore the area

View in a map
Rua Conego Manuel Nunes Formigao 4, Ourem, Santarém, 2495-417
  • Place, Church of the Most Holy Trinity
    ‪3 min walk‬
  • Place, Chapel of the Apparitions
    ‪7 min walk‬
  • Place, Sanctuary of Our Lady of Fatima
    ‪8 min walk‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(15 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(58 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Fátima

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and 24-hour room service. Housekeeping is available on request.
Mercure Fátima offers 72 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mercure Fátima. During your stay, you're just a quick walk from Sanctuary of Our Lady of Fatima. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Casa Platano
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Church of the Most Holy Trinity and 8 minutes on foot from Chapel of the Apparitions
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Mercure Fátima. Parking is available for a fee.

This 4-star Fátima hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
Casa Platano – This restaurant specialises in Portuguese cuisine and only serves lunch.
Plane Tree Bistro – This bistro specialises in Portuguese cuisine and serves brunch, lunch and dinner. A children's menu is available. Open daily.
Plane Tree Bar – On-site lobby lounge. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 10 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Platano
  • Plane Tree Bar
  • Plane Tree Bistro

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Low-height view port in door
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 9564
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mercure Fátima Hotel
Mercure Fátima Ourem
Mercure Fátima Hotel Ourem
Mercure Fátima (Opening January 2021)

Mercure Fátima Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 381 out of 437 reviews
Rating 8 - Good. 44 out of 437 reviews
Rating 6 - Okay. 7 out of 437 reviews
Rating 4 - Poor. 1 out of 437 reviews
Rating 2 - Terrible. 4 out of 437 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeonghye

Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent. You need to have dinner at the restaurant.
Stayed 1 night in Jun 2025

6/10 Okay

Riko, SINGAPORE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Be
Stayed 1 night in Jun 2025

10/10 Excellent

Marie-Louise

Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel. The staff is young and friendly - I highly recommend it. I was a solo, female traveller.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the basilica. Excellent breakfast. This is our 3rd times staying there. Very nice staff.
Stayed 1 night in May 2025

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everytging was really nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Small and bad coffee

Extremely small rooms. Capsule coffee machine in bedroom sure which order only to have nespresso had horrible coffee maker machine.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lilla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! The room was impeccably clean, spacious, and comfortable. Loved that the shower, toilet, and sink are separate. Just a few minute walk from the Sanctuary, which was convenient for us as we walked back a few times a day for mass, procession, etc. The lobby is gorgeous and very modern. Breakfast was not included with our stay but we opted to pay 15€ and are glad we did, because this was truly the most delicious breakfast I had in Portugal. I highly recommend getting breakfast here whether included or not. We also got dinner there, which was quite delicious. The property was also close to the bus station (less than 10 minute walk) so we could easily walk with our large luggage to catch our bus. Overall beautiful facility, helpful staff, and high quality meals. I would absolutely recommend staying here.
Stayed 1 night in May 2025

10/10 Excellent

Telma

Stayed 1 night in May 2025

10/10 Excellent

LeeAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant room, large, clean and quiet (we were on the 5th floor). Very helpful that there was (limited) free parking (first come, first served). The car elevator was so fun!
Stayed 1 night in May 2025

10/10 Excellent

KAREN, Panama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visting the Sanctuary of our Lady of Fatima. Comfortable room
Stayed 1 night in May 2025

10/10 Excellent

Jackey

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property…very close to Fatima property.
Stayed 1 night in May 2025

10/10 Excellent

Ada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

faouzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in May 2025

10/10 Excellent

Pattiyage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Friendly staff.3 min to Church, 5 mint to Fatima Bus Terminal. Highly Recommend Joe & Nikki
Stayed 1 night in May 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and always around helping us when we are in need.
Stayed 1 night in May 2025

10/10 Excellent

Wincy Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is comfortable and the room is clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and extremely clean hotel. Staff was wonderful. It was nice to stay at a hotel that was extremely well kept and location was wonderful
Stayed 2 nights in Apr 2025

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location and breakfast were awesome!!
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the sanctuary
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and the staff fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gisele

Stayed 1 night in Mar 2025