2/10 Terrible
sb1099, New York
Travelled with family
2 Jan 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt totally cheated by this hotel, it was the worst hotel we have ever stayed in. We booked 2 so-called suites (1 junior with 2 twins, 1 panoramic king) for our family of 4 for over $1500 for 3 nights. I understand the economics of surge pricing, and that we made the reservation last minute. The ’panoramic king’ room we were given did NOT have a kingsize bed (do NOT give me nonsense about the king size beds outside the US being smaller). The so called panoramic view referred to 2 tiny single windows. The entire riad was smelly.
We expect at least a minimum standard, for instance, soap and shampoo in the bathrooms. We bought hand washing soap and shampoo the next day ( it was not expensive, a major inconvenience).
No where does it say that the hotel is a steep 15 minute walk from the main gate. We called from the airport, but the girl that came to receive us had no porter. We lugged our luggage through the incline. Our rooms were several flights of stairs up, we asked for help. The girl Sara kept saying she was new and that there was no one to help, so we lugged our suitcases (my husband and I have bad backs). One of the bathrooms had no lighting. We wanted to have an early breakfast because of jetlag, and to optimise our schedule, but we were told that the earliest they could provide breakfast was 9 AM. I can go on and on but will stop here.
sb1099
Stayed 3 nights in Dec 2019