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HC Helena

2.0 star property

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Photo gallery for HC Helena

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi
Property video
Reception
Standard Room, Multiple Beds, Balcony | Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi
Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Calle 8, 9-44, Filandia, Quindío, 634001
  • Place, Bejuco to Basket Interpretation Center
    ‪3 min walk‬
  • Place, Street Stuck in Time
    ‪3 min walk‬
  • Place, Mirador Colina Iluminada
    ‪19 min walk‬
  • Airport, Pereira (PEI-Matecaña Intl.)
    ‪31 min drive‬

Room options

View all photos for Economy Room, 1 Double Bed, Private Bathroom

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Economy Room, 1 Double Bed, Private Bathroom

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Balcony

Standard Room, 1 Double Bed, Balcony | Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Balcony

  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, Multiple Beds, Ensuite

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Economy Room, Multiple Beds, Ensuite

  • 12 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Private Bathroom

Standard Room, 1 Double Bed, Private Bathroom | Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Balcony

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Balcony

  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Family Room, No Windows

Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Family Room, No Windows

  • 18 sq m
  • Sleeps 3
  • 1 Large Single Bed and 1 Single Bunk Bed

View all photos for Family House, Multiple Bedrooms, Kitchen, Mountain View

Family House, Multiple Bedrooms, Kitchen, Mountain View | Hypo-allergenic bedding, pillow-top beds, iron/ironing board, free WiFi

Family House, Multiple Bedrooms, Kitchen, Mountain View

  • 120 sq m
  • 7 bedrooms
  • Mountain view
  • Sleeps 17
  • 6 Double Beds, 3 Large Single Beds and 2 Single Bunk Beds

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About this property

HC Helena

Colonial hotel in Filandia
This smoke-free hotel features free Wi-Fi in public areas. Change of towels is available on request
HC Helena offers 8 accommodations with portable fans. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at HC Helena, you're just a quick walk from Immaculate Conception Parish of Filandia. Free WiFi in public areas, a round-trip airport shuttle (surcharge) and a shopping shuttle (surcharge) are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Steps from Immaculate Conception Parish of Filandia and Street Stuck in Time
  • Airport, shopping centre and theme park shuttle service available for a fee
  • Cats and dogs welcome free of charge
HC Helena offers its guests local meal delivery service. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee.

This Colonial Filandia hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 6:00 PM to 8:00 PM; COP 15,000 per night; reservations required
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer (on request)
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: COP 25000 for check-in between 10:00 PM and 7:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 180000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 180000 (one-way), (up to 18 years old)
  • Nearby parking fee: COP 15000 per night (328 ft away; open 6:00 PM to 8:00 PM)
  • Late check-in fee: COP 25000 for check-in between 10:00 PM and 7:00 AM
  • Housekeeping fee: COP 20000 per night; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
HC Helena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 187850

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

HC Helena Hotel
Hotel Casa Helena
HC Helena Filandia
HC Helena Hotel Filandia

HC Helena Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Ancizar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Jun 2025

10/10 Excellent

Félix R

Stayed 1 night in Oct 2024

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 1 night in Aug 2024

10/10 Excellent

Luis Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable, cerca a todo
Stayed 1 night in Jun 2025

10/10 Excellent

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Stayed 1 night in Aug 2024