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c-hotels Joy

4.0 star property

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Aerial view
Interior
Front of property
Dependance Via Alamanni 21 Matrimoniale | 1 bedroom, minibar, in-room safe, individually furnished
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Via degli Orti Oricellari, 30, Florence, FI, 50123
  • Piazza di Santa Maria Novella
    ‪6 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪11 min walk‬
  • Ponte Vecchio
    ‪14 min walk‬
  • Florence (FLR-Peretola)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, individually furnished

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfy, disability access

Comfy, disability access | Bathroom | Deep-soaking bathtub, free toiletries, hair dryer, bidet

Comfy, disability access

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfy con balcone

1 bedroom, minibar, in-room safe, individually furnished

Comfy con balcone

  • Sleeps 2
  • 1 Double Bed

View all photos for Spacious

Flat-screen TV

Spacious

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfy

1 bedroom, minibar, in-room safe, individually furnished

Comfy

9.0 out of 10
Wonderful
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Dependance Via Alamanni 21 Matrimoniale

Dependance Via Alamanni 21 Matrimoniale | 1 bedroom, minibar, in-room safe, individually furnished

Dependance Via Alamanni 21 Matrimoniale

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

1 bedroom, minibar, in-room safe, individually furnished

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Smart

1 bedroom, minibar, in-room safe, individually furnished

Smart

8.8 out of 10
Excellent
(41 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, No Windows

Single Room, No Windows | 1 bedroom, minibar, in-room safe, individually furnished

Single Room, No Windows

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Classic con Balcone

Classic con Balcone | 1 bedroom, minibar, in-room safe, individually furnished

Classic con Balcone

  • Sleeps 2
  • 1 Double Bed

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About this property

c-hotels Joy

Hotel with a bar, a short walk to Basilica of Santa Maria Novella
This smoke-free hotel features a bar/lounge, concierge services and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
C-hotels Joy offers 54 accommodations with minibars and a safe. Each accommodation is individually furnished. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us they can't get enough of c-hotels Joy's great location. During your stay, you're just a quick walk from Basilica of Santa Maria Novella. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Cathedral of Santa Maria del Fiore and Basilica of Santa Maria Novella
  • Pets welcome for a fee
C-hotels Joy offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. C-hotels Joy also features dry cleaning/laundry services, a front desk safe, and a lift.

This 4-star Florence hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 18 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A1PEM9TTFS
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

c-hotels Joy Hotel Florence
c-hotels Joy Hotel
c-hotels Joy Florence
c-hotels Joy Hotel
c-hotels Joy Florence
c-hotels Joy Hotel Florence

c-hotels Joy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at C Joy Hotel! From the moment we arrived, the staff was incredibly friendly and welcoming. After a long international flight, we were so grateful that they were able to accommodate us with an early check-in—it made all the difference and allowed us to rest and recharge. The rooms were modern, clean, and very comfortable. We also loved the location—convenient and close to everything we needed. The entire experience was smooth and pleasant, and we truly felt taken care of. Highly recommend this hotel to anyone visiting the area. We'll definitely be staying here again in the future!
Stayed 3 nights in May 2025

6/10 Okay

Daniel

Stayed 2 nights in May 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service! The front desk people are amazing. My husband needed a doctor ant they immediately helped us.
Stayed 2 nights in May 2025

10/10 Excellent

Wasim, Richmond Hill

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly! Convenient location to explore most of the attractions!
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

This is a really excellent hotel, ideal location for the rail station and a short walk to the major tourist sites. Very friendly and helpful team. Very good value and would definitely look to stay again
Stayed 3 nights in May 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin, London

Business traveller
Liked: Cleanliness, staff & service
A very convenient choice near the station with convenient parking nearby. Small but stylish rooms. The public areas are starting to look a bit weathered - but still a good value
Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern facility within short walk from Santa Maria Novella railway station. Clean, modern, great breakfast options and a very professional and friendly staff.
Stayed 4 nights in Apr 2025

6/10 Okay

ximing, Richmond Hill

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location
Stayed 3 nights in Apr 2025

10/10 Excellent

Guang Lei

Very good
Stayed 3 nights in Apr 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a gritty part of Florence, which to me is a gritty town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

Carolina

Disliked: Cleanliness
Shower with couple of hairs Bath with some leak, the staff solved both problems but was a bad first impression for the hotel Bath with uncomfortable door for small room
Stayed 3 nights in Mar 2025

8/10 Good

Horst, ROCKFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was excellent and staff were caring. The sewer outside stinks up the place and vultures swarming outside are very annoying by the train station.
Stayed 2 nights in Mar 2025

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, spotlessly clean and helpful staff, it’s a great place to stay to explore Florence plus easy to get the bus or train for adventures further afield. Despite the “soundproofed” rooms claim, they’re not and the noise from the road is also high at times. The bar was shut a number of evenings and don’t bother with a balcony unless you just want to smoke outside.
Stayed 6 nights in Mar 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel just steps away from the main train station. Also easy location to walk into the main town and not far from the Duomo. Room was clean and stylish, loved the vibe of the hotel and really enjoyed my stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in Jan 2025

6/10 Okay

Bean

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel has excellent location. Staff is very friendly, and passionate. Breakfast is good. However, the room condition is not up to standard esp the bathroom, and it’s smelly. Most importantly, the door lock requires special attention to lock properly, otherwise it cannot be locked. Our room door was locked when we went out, however, it was not locked properly by the hotel staff after clean-up. This will cause safety issue that made us feel unsecure.
Stayed 3 nights in Jan 2025

2/10 Terrible

Delong

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest hotel ever! The rug under the bed is insane dirty! The pillows and bedding smell awfully smelly! The room has cheap fragrance ! Will never visit again! Give me my money back!
Stayed 2 nights in Jan 2025

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort

Ehh,

Location was great. Walking distance to train station. Room was a nice size but no tub. Shower was tiny. Shower was dirty and moldy. Breakfast was decent. Would not stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Florence. Rooms were large for the city, staff were very friendly. Hotel is directly across from the central station. Would recommend, as it is very easy to get to and from central station.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by a very kind gentleman who also spoke Spanish and English , making it a comfortable and memorable experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Isaac

Stayed 2 nights in Dec 2024