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Hotel Palazzo dal Borgo

4.0 star property

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Photo gallery for Hotel Palazzo dal Borgo

Superior Double or Twin Room | Minibar, in-room safe, blackout curtains, soundproofing
Superior Double or Twin Room | Bathroom | Shower, free toiletries, hair dryer, slippers
Lobby sitting area
Garden
Junior Suite | Minibar, in-room safe, blackout curtains, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
Via Della Scala 6, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪3 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪13 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, in-room safe, blackout curtains, soundproofing

Single Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Superior Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Double or Twin Room

8.2 out of 10
Very good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Quadruple Room

9.6 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

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About this property

Hotel Palazzo dal Borgo

Hotel with a bar, steps from Piazza di Santa Maria Novella
A bar/lounge, valet parking and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Palazzo dal Borgo offers 34 accommodations with minibars and a safe. 24-inch flat-screen televisions come with digital channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Palazzo dal Borgo. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. Enjoy features like free WiFi in public areas, plus a bar and dry cleaning service. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Piazza di Santa Maria Novella and 9 minutes on foot from Cathedral of Santa Maria del Fiore
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Palazzo dal Borgo, you'll find a library, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Palazzo dal Borgo also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Florence hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 30 per day)
  • Limited on-site parking

Food and drink

  • A bar/lounge

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Built in 1480
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Palazzo dal Borgo
Hotel Palazzo dal Borgo Florence
Palazzo dal Borgo
Palazzo dal Borgo Florence
Aprile Hotel Florence
Hotel Palazzo dal Borgo Hotel
Hotel Palazzo dal Borgo Florence
Hotel Palazzo dal Borgo Hotel Florence

Hotel Palazzo dal Borgo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 614 reviews
Rating 8 - Good. 239 out of 614 reviews
Rating 6 - Okay. 71 out of 614 reviews
Rating 4 - Poor. 22 out of 614 reviews
Rating 2 - Terrible. 13 out of 614 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
The room had character and we enjoyed earring breakfast on the outdoor patio. It was a short walk to the train station and an easy walk to the Duomo
Stayed 2 nights in Jul 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service
A comfortable option for a family of 4. Very helpful staff. The hotel is a bit dated but still comfortable and very friendly staff. I would recommend this hotel.
Stayed 1 night in Jul 2025

8/10 Good

Damian

Stayed 3 nights in Jul 2025

10/10 Excellent

Kirubel

Stayed 2 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 1 night in Jun 2025

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel High Recommended

The staff at the hotel where great and very professional and made our stay that much more enjoyable. This charming hotel is in great location, 15 mins for airport and 1 block away from main train station in Florance. The breakfast was excellence and I continue to rave about the service and accommodations they provided me and my family.
Stayed 1 night in May 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been nice or more helpful-they emailed suggestions for things to do in Florence, as well as Venice (our next destination). The hotel is beautiful and in a great location. My only complaint was the small size of the rooms and street noise at night, neither of which are able to be modified.
Stayed 1 night in May 2025

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location. Very good breakfast.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Bed bugs!!!

The hotel had bed bugs and we were bitten all over.
Stayed 2 nights in May 2025

10/10 Excellent

Lori

Great location to the train station, as well as local attractions. The staff were outstanding with offering assistance to buying advance tickets to attractions, finding a tour guide (Paola) and restaurant reservations. Very highly recommended. Caio from 🇨🇦
Stayed 2 nights in May 2025

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent hotel with super buffet breakfast. Staff warm and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Eddie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best service ever from the staff. Highly recommend the bigger room but the accommodations were very nice and clean. Great location and super convenient from the train station!
Stayed 2 nights in May 2025

10/10 Excellent

Divya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and breakfast was perfect!
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of Rome
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdekader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant Spacious Room for the Entire Family of 4

What an amazing room. 2 bedrooms with 1 King Size bed in 1 room and 2 twin beds in another room. 2 bathrooms with 2 showers and 1 toilet.
Stayed 3 nights in Apr 2025

10/10 Excellent

Elyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and beautiful building

Beautiful hotel located very close to both the train station and Piazza Santa Maria Novella. Rooms were spacious nice. Hotel staff were very helpful. Room did not seem to have air conditioning so we slept with the window open with noise from street and mosquitos. In hindsight, should have asked the staff for a solution that did not involve the window.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pamela

Stayed 4 nights in Mar 2025

10/10 Excellent

Kazim, Santa Clara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room’s tasteful and unique decor, which added to its charm. It was also spotlessly clean. We appreciated the complimentary condiments, refreshments, and beverages. However, we did miss having a microwave, as it would have been helpful with little kids. The location was highly walkable—we arrived by train, and it took us just eight minutes on foot. The included breakfast was delicious and offered a wide variety of options. Overall, it was a wonderful stay, and we highly recommend it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Zeenat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful historic Palace stay

Beautifully decorated historic building which once served as a palace. Our triple room was spacious, with two shower rooms and high ceilings. The breakfast selection was the best we had during our Italy trip. Staff were very friendly. Location was perfect - easy to walk to the main train station and also all the attractions are just within walking distance. Many restaurants and shops nearby. Also the oldest pharmacy in the world is one minute walk away. Overall we enjoyed our stay and recommend to anyone wanting to get a true feel of Florence.
Wonderful breakfast
Stayed 2 nights in Feb 2025

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Convenient to everywhere, transport, shopping, sites, all of it and the staff and service were impeccable. Will definitely return. Highly recommended
Stayed 2 nights in Dec 2024

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Very good breakfast. Very well renovated. The room is a bit small. You can book a bigger room at an extra cost. The wardrobe is beautiful but not practical. Staying in this beautiful place was a unique experience. Very close to sightseeing and very good transport links. Nice places where to eat nearby.
Stayed 9 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days stay with 2 small kids and we had a wonderful time here. all the staff were very kind and helpful. and the room was well maintained.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to Firenze S.M.N. Station. Area around the station is what you would expect from a big station in an important city. The employees at the hotel were courteous and professional. Breakfast at the hotel was delicious and a good way to start your day. Easy walk to several sites and restaurants. Had our best meal at a restaurant recommended by the hotel staff, just a couple of blocks away. Accademia was an easy 15ish minute walk away. Our quadruple room was spacious and comfortable.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel as it was central, convenient for the tram link to the airport and the price was affordable. I travel solo so had booked a single room. The room appeared fine at first, it is an old building so I was not expecting all modern conveniences but there could be some improvements, such as a larger table / desk in the bedroom as everything was very cluttered. There was a mini fridge and safe in wardrobe but neither worked. Someone came to sort the safe out on two consecutive days but it was still faulty so I abandoned using it. There was air conditioning which I did not need, and a hairdryer. I could have requested an iron if I needed one. There was also a kettle etc in the room, which took up most of the very small table provided. There was a large TV on the wall showing several English language news programmes but not much else in English. However the WiFi in my room was very good so I could watch films on my iPad and listen to my podcasts. The shower in the shower room was very small but there were large, new towels provided. Hot water took a while to arrive but when it arrived it was consistent. The communal areas of the hotel were lovely. This is where breakfast is served and there is a small bar open in the evenings. There are some historic friezes on the wall in the small inside restaurant and great ceilings. There was a small seating area at the back of my room which was adjacent to the back of the restaurant and bar, so there was some noise escape.
Stayed 3 nights in Oct 2024