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Grand Burstin Hotel Folkestone

3.0 star property

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Reception
Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Indoor pool
Coffee shop

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Bar
  • 24/7 front desk
  • Pool

Explore the area

View in a map
The Harbour, Folkestone, England, CT20 1TX
  • Folkestone Harbour
    ‪2 min walk‬
  • Folkestone Beach
    ‪6 min walk‬
  • Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Premier Twin Room With Sea View

Premier Twin Room With Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Premier Twin Room With Sea View

7.0 out of 10
Good
(4 reviews)
  • 2 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Premier Double Room with Sea View

Premier Double Room with Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Premier Double Room with Sea View

  • 2 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

8.0 out of 10
Very good
(24 reviews)
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.4 out of 10
Good
(78 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 2 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Grand Burstin Hotel Folkestone

Hotel in Folkestone with 2 restaurants and nightclub
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a nightclub. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and free toiletries. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at Grand Burstin Hotel Folkestone. During your stay, you're just a quick walk from Folkestone Harbour. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by car from Dover Western Docks Cruise Terminal and 13 minutes from Port Lympne Wild Animal Park and Gardens
  • Cats and dogs welcome for a fee (restrictions apply)
Grand Burstin Hotel Folkestone offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A nightclub, a vending machine, and an arcade/games room are also featured at Grand Burstin Hotel Folkestone. For a fee, parking is available.

This 3-star Folkestone hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 9:00 AM.
Harbour Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Victorian Restaurant – This restaurant serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults and GBP 6 to 10.00 for children
  • Self-parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 1033 reviews
Rating 8 - Good. 282 out of 1033 reviews
Rating 6 - Okay. 190 out of 1033 reviews
Rating 4 - Poor. 109 out of 1033 reviews
Rating 2 - Terrible. 146 out of 1033 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Property conditions & facilities
The staff were excellent. The food was acceptable. However, the hotel is terrible. Very run down and tired. Extremely uncomfortable bed. Not even enough hot water to run a shallow bath. Room was very noisy. Had to get up at Midnight, go to reception, and complain about the noise from the room next door. It might be cheap, but I cannot recommend this hotel to anyone. Unless it is just to pop in for the carvery.
Stayed 1 night in Jun 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, amenities
The location of this hotel is just great and we had a gorgeous sea view. Rooms are spacious and clean, just needs a bit of an upgrade
Stayed 1 night in Jun 2025

8/10 Good

Kai

Disliked: Amenities
The bathroom water system no good and not convenient. Whole room need a big , big improvements.
Stayed 1 night in Jun 2025

8/10 Good

Alfie

Stayed 1 night in Jun 2025

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities

Not great

Arrived and rokm wasnt ready, waited twenty minutes to get the key card fkr the room for it to be in a mess and bed not made very dirty indeed....
Stayed 1 night in Jun 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Always use this hotel , clean , comfortable and central . Friendly staff
Stayed 5 nights in Jun 2025

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Clearly in a recent renovated room, was clean and fresh. Balcony and view fantastic. Breakfast offerings were good. Mattress was very hard and quite worn out, but bedding was good and clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room,seaview .
Stayed 3 nights in May 2025

4/10 Poor

ollie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Gavin

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not again

No lift working place a mess no food machine working
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

When I arrived the reception staff was rude, couldn’t answer my questions. Wasn’t given any informations about the breakfast or anything else taking place in or on the weekend. Kids running everywhere, lots of people complaining. Booked the hotel as I had a wedding to attend just down the road. No phone in the room to contact receptionist if there was an emergency. Dirty bed sheets and towels! Good job I packed my own! Bathroom was horrible. Iron all burnt out on metal plate.
Stayed 2 nights in May 2025

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was awful, so very squeaky and hard, and the room was stifling even with using the fan
Stayed 1 night in May 2025

8/10 Good

Asta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. We were able to park our car in hotel's car park for a £5 a day.
Stayed 1 night in May 2025

8/10 Good

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, room comfort

France

Hotel is looking a little tired but rooms were clean and everything worked.
Stayed 1 night in May 2025

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spot with great views. Room was fine for the one night. Breakfast was good enough and the price was pleasing. We travelled as a family of 6. We couldn’t get into the car park so used a nearby one which was more expensive but that was the only choice.
Stayed 1 night in May 2025

6/10 Okay

Brianl

Liked: Amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful view from a nice room made our trip memorable. Easy access and parking. We were caught out arriving late on a Sunday trying to find toiletries as none were provided at all. The location and ease of access made up for this though.
Stayed 2 nights in May 2025

10/10 Excellent

Noreen

Stayed 1 night in May 2025

2/10 Terrible

Mathew

Disliked: Cleanliness, property conditions & facilities
Filthy room smelt of tobacco. No hot water
Stayed 1 night in Mar 2025

8/10 Good

Al

Liked: Staff & service, room comfort

Avoid the breakfast

Room view over the harbour was lovely, room was clean but in bad need of a lick of paint. Fridge precariously balanced on a shelf, fell off when we opened it. Breakfast was terrible and i would advise anyone staying to dine out rather than in.
Stayed 1 night in May 2025

8/10 Good

PJH

Liked: Cleanliness, staff & service, room comfort
Arrive at 8.55 checked room and then went to eat. Restaurant closed and only sandwiches to eat. Not good enough after a long drive. No where else open. For food.
Stayed 1 night in May 2025

8/10 Good

JE

Liked: Cleanliness, room comfort

One night stay

Room was spacious, the only plug sockets were for the kettle and tv, and no others. Bedside lights were rather high and difficult to switch on and off whilst in bed.
Stayed 1 night in May 2025