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Grand Burstin Hotel Folkestone

3.0 star property

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Indoor pool
Double Sea View Room | Desk, iron/ironing board, free WiFi, bed sheets
Gym
Indoor wedding

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
The Harbour, Folkestone, England, CT20 1TX
  • Place, Folkestone Harbour
    ‪2 min walk‬
  • Place, Folkestone Beach
    ‪6 min walk‬
  • Place, Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Twin Sea View Room

Twin Sea View Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Sea View Room

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

7.0 out of 10
Good
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.4 out of 10
Good
(86 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Sea View Room

Double Sea View Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Sea View Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Grand Burstin Hotel Folkestone

Along with 2 restaurants, this smoke-free hotel has an indoor pool and a nightclub. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and free toiletries. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at Grand Burstin Hotel Folkestone. During your stay, you're just a quick walk from Folkestone Harbour. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • 11 minutes by car from Dover Western Docks Cruise Terminal and 14 minutes from Dover Castle
  • Cats and dogs welcome for a fee (restrictions apply)
Grand Burstin Hotel Folkestone offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A nightclub, a vending machine, and an arcade/games room are also featured at Grand Burstin Hotel Folkestone. For a fee, parking is available.

This 3-star Folkestone hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 9:00 AM.
Harbour Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Victorian Restaurant – This restaurant serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults and GBP 6 to 10.00 for children
  • Self-parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 307 out of 1006 reviews
Rating 8 - Good. 277 out of 1006 reviews
Rating 6 - Okay. 187 out of 1006 reviews
Rating 4 - Poor. 100 out of 1006 reviews
Rating 2 - Terrible. 135 out of 1006 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

W
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Stayed 3 nights in Dec 2025

8/10 Good

Georgina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a good 2 star hotel. If you go in expecting more than a 2 star then you will be disappointed. The only negative I would say is that there was a private event on so we were in the bar area for the entertainment. Limited seating for the size of hotel when the big hall is shut for an event night.
Stayed 1 night in Dec 2025

6/10 Okay

Sarah-Jayne

Liked: Staff & service
Having stayed here numerous times before we weren’t as happy as usual the room was very dated and the corridor had a very pungent smell of cigarette smoke. We will definitely pay the extra to upgrade the room as we have never had a problem before when having the Seaview Double Rooms
Stayed 1 night in Dec 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bar staff incredibly slow and always moaning about things and exclaiming how busy they are 🙄 The mini market (In Lobby) on the Sunday needs a visit from trading standards lots of fake goods ! Louis bitton and the north pace reps
Stayed 1 night in Nov 2025

6/10 Okay

Paul

Stayed 1 night in Oct 2025

6/10 Okay

dave

Stayed 2 nights in Nov 2025

8/10 Good

Russell

Stayed 1 night in Nov 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities
The staff are very friendly and welcoming. The hotel is dated but comfortable,clean and great value for money. It is situated right in the hub of the harbour and close to the old town and shops. We've stayed here a couple of times and will definitely be coming,back. Theres great entertainment daily and a real feel of that holiday feeling .
View from our balcony
Stayed 1 night in Nov 2025

10/10 Excellent

Diana M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is great! Su was amazing! They have great happy hour! :-) I completely recommend it, the rooms with balcony have an amazing view!! The only thing I will recommend to the hotel is to care bit more of the cleanness. The cleaning lady's are great people but they need to do the cleaning bit better. If gets better cleaning I will give an extra star.
Stayed 1 night in Nov 2025

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Only had room only, it was a nice room, parking is a bit hit and miss, the lifts are also a bit hit and miss. Stayed here quite a few times and would stay again and i would recommend it
Stayed 1 night in Nov 2025

10/10 Excellent

Nivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Kerri

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was far from clean. The bath has what looked like pubic hair all around the edges and that was the same for the other room in our party. There was also stuff that hadn't been hoovered up around bed legs, dunno what that was. Wasn't expecting luxury for the price but was expecting it to be clean
Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

6/10 Okay

Philip

Good room.Staff are efficient,helpful , friendly and polite. Pleasant stay thank you.
Stayed 2 nights in Aug 2025

10/10 Excellent

S

Stayed 1 night in Aug 2025

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2025

4/10 Poor

Neil, Northampton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed in worse but not worse. Decor is dated and clearly in need of a complete refurbishment, I suspect because of the class of the majority of the clientele this will not happen. My parents used to come here 40 years ago for booze cruise weekends and I doubt whether anything has changed in that time.
Stayed 1 night in Nov 2025

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in Nov 2025

2/10 Terrible

Jane

Stayed 4 nights in Oct 2025

8/10 Good

janet

Liked: Cleanliness, staff & service, amenities
Friendly welcome, helpful staff, good location, clean room.
Stayed 2 nights in Oct 2025

2/10 Terrible

Benjamin

Liked: Amenities
Disliked: Cleanliness
316 on 25/10/2025. Firstly, we discovered bed bugs in our room, and my partner woke up with multiple bites on her body. This is completely unacceptable and has caused us significant distress. I have several clear photos of the bed bugs as evidence for your reference should you need them. You will also see a bed bug on the Luroking under the bed. Given the severity of this issue, I strongly recommend that the hotel engage a professional pest control contractor such as Ecolab to carry out a full heat treatment of the affected room and to take it off sale until the problem has been fully resolved to avoid further incidents for future guests. Additionally, we noticed a white powdery substance under the bed, which could potentially be a drug residue. A photo of this has also been captured and can be provided if needed. This raises serious health and safety concerns that I trust the hotel will investigate immediately. There were also several maintenance issues in the room, including a very loose toilet roll holder and extremely poor water pressure in the shower, both of which detracted from what should have been a comfortable stay (also have photo + video).
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was clean and extremely good value in a good location with plenty of parking. Unfortunately when I tried to use the shower very early to make my crossing there was no hot water available
Stayed 1 night in Oct 2025

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