We chose this hotel for its convenient location and because it seemed comparable to others in the area. I’m not someone who typically leaves negative reviews, but I believe it’s important to share our experience so others can make an informed decision.
The room itself is spacious and the view is lovely. The location truly is perfect. However, the issues began as soon as we arrived. Outside our room door, we found two white bath towels in a brown paper bag—no hand towels, no washcloths, just that. When we requested two additional towels, we were told none were available until the next day. We had to reuse a damp hand towel to dry off after showering.
The floors felt sticky and looked visibly dirty. The bed was uncomfortable with noticeable lumps and uneven support. The air conditioning never got very cold, leaving the room feeling stuffy throughout the day.
When we went to the pool, there were no towels available. After asking the front desk, we were told someone would bring them up to the pool area, but after waiting 45 minutes in the heat, we gave up and returned to our room. There’s no shaded seating in the pool area, which made it even harder to stay and enjoy.
I’m truly disappointed. These were my first days off in a while, and unfortunately, I’m spending them uncomfortable and dissatisfied—with no option for a refund.
Pros: Spacious room, great location, beautiful view
Cons: Unclean conditions, poor customer service, overall lack of care