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Garner Hotel Frankfurt Palmengarten by IHG

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Photo gallery for Garner Hotel Frankfurt Palmengarten by IHG

A buffet area with various food items and kitchenware.
A hotel reception desk with a blue and beige color scheme, multiple pendant lights, framed artwork on the wall, and a staircase in the background.
A hotel room with a wooden desk, a chair, a television, and a framed picture on the wall.
A modern bathroom with a glass-enclosed shower, a toilet, and a sink with a mirror above.
A stadium with a large crowd, a visible scoreboard, and a person holding a scarf.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Sophienstrasse 40, Frankfurt, HE, 60487
  • Place, Palmengarten
    ‪2 min walk‬
  • Place, Goethe University Frankfurt Campus Bockenheim
    ‪4 min walk‬
  • Place, Frankfurt Trade Fair
    ‪15 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a lamp.

Room, 2 Single Beds

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, a smaller bed, a nightstand with a lamp, and artwork on the wall.

Standard Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

A room with a bed, a blue armchair, a floor lamp, and a window with a view of the sky.

Standard Room, 1 Single Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with two beds, a desk, a chair, and a lamp.

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Garner Hotel Frankfurt Palmengarten by IHG

Self parking, a 24-hour front desk and a TV in a common area are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Garner Hotel Frankfurt Palmengarten by IHG offers 68 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Frankfurt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Garner Hotel Frankfurt Palmengarten by IHG. During your stay, you're just a quick walk from Leipziger Strasse. Features include free WiFi in public areas, plus breakfast (surcharge) and self-parking (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Just a 3-minute drive from Congress Center Messe Frankfurt and a few minutes from Frankfurt Trade Fair
  • Pets welcome for a fee
As a guest of Garner Hotel Frankfurt Palmengarten by IHG, you'll find multilingual staff, a front desk safe, and a television in common area. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Frankfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 17.50 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 19 per person

Things to do

  • TV in common areas

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per accommodation, per day (maximum EUR 45 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.00 per person
  • Self-parking fee: EUR 17.50 per day
  • Pet fee: EUR 25 per accommodation, per day (maximum EUR45 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novum Business Hotel Imperial Frankfurt Messe
Novum Business Imperial Frankfurt Messe
Novum Hotel Imperial Messe
Novum Imperial Messe
Novum Hotel Imperial Frankfurt Messe
Novum Imperial Frankfurt Messe
Hotel Imperial Hotel
Hotel Imperial Frankfurt
Hotel Imperial Hotel Frankfurt
Novum Hotel Imperial Frankfurt Messe

Garner Hotel Frankfurt Palmengarten by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 53 reviews
Rating 8 - Good. 22 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 4 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to walk to train station clean grocery store nearby.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic position very close to the exhibition area
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property-loved the area. We had to move to room next door because of plugged shower. Staff at desk very nice and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

RAHAT

Liked: Cleanliness, property conditions & facilities
Service and breakfast was awesome
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Myriam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in is very very slow. Breakfast price apparently depends on the day. The hotel itself is quite good and clean. The breakfast is quite basic but okay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

DONG YOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much delicious!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

joseph

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, very nice room, nice breakfast every morning. Great location, only 1 1/2 blocks from the U Train into the center of the City. The hotel staff was very friendly and helpful. One night we had a problem with the TV, and the hotel manager came up to the room to fix it. This was the best hotel we stayed in our German trip
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Elaine

Clean

Na
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

mark

Liked: Cleanliness
Decent room, a little dark and no tea/coffee or bottled water. Couldn’t check in 30 mins early. It was ok and decent value for the amount I paid with shops you need within 5 mins walk away
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Elizabeth

Disliked: Amenities
The room was so noisy that we couldn't sleep at all the first night and we had to work the next day. We requested to be moved and they moved us to the 6th floor which was better but it was not graciously given to us. The room was also so hot and we could not turn off the heat. We couldn't open the window because of the noise and the room was overly hot. There are no phones in the rooms so if you have an issue you must go downstairs to the front desk which s a total pain. We also did not like that out of 3 nights 4 days, we only got clean room and towels twice!!! The breakfast was decent but we missed it because we did not sleep and ended up sleeping past it. I would not recommend this hotel.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Duomin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zahnpasta, Zahnbürste und ähnliche Artikel sollten automatisch im Zimmer bereitgestellt werden, anstatt dass die Gäste lange suchen, feststellen, dass sie nicht vorhanden sind, und sie dann an der Rezeption anfordern müssen.
Stayed 1 night in May 2026
Verified review

8/10 Good

ELAINE CHIRLEY

Liked: Cleanliness, amenities, property conditions & facilities
Eu esperava 1 quarto menor, por ser cama de solteiro. O tamanho foi uma surpresa boa. Só não gostei do atendimento do recepcionista. Ele estava encerrando o expediente e foi pouco cortês. Liberou a acomodação para outros hóspedes que chegaram no mesmo horário e mandou-me esperar sentada, sem explicar o motivo. Pensei que o quarto estivesse em limpeza. Achei que ele tivesse feito meu check-in, pois olhou meu passaporte e computador. Mas não fez. Saí para almoçar nas redondezas e ao voltar e perguntar se quarto estava disponível, o novo Recepcionista disse que eu precisava fazer check-in. O outro não tinha feito!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ednaldo S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
transporte fácil para ir para o hotel e excelente café da manhã
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, sauber, unkompliziert, gutes Frühstück, alle was man braucht!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Valdis

Das Zimmer war leider nicht sauber , in den Toiletten roch es nach Urin und es waren überall Haare, auch die Betten hatten einen merkwürdigen Geruch. Das Personal war nur da, auf Fragen wie ; bis wann ist das Frühstück und wo ? Hieß es : davon steht’s angeschrieben, können Sie es lesen… und auch so beim vorbei laufen, wenn man gegrüßt hat kam nur ein komischer Blick. Die Fleischsorten im Buffet waren nicht angeschrieben, wenn man gefragt hat kam dann mit Mühe und Not immer eine kurze Erläuterung. Also für den Preis absolut nicht gerechtfertigt, Max 1-2 Sterne
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliches Ein und Auschecken. Kurzfristig Parkplatz im Hof bekommen
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Arne Philipp

Liked: Cleanliness, staff & service
Das Zimmer war insgesamt okay. Eine Lampe flackerte ab und zu… Man hörte den Straßenlärm im Zimmer. Das Shampoo in der Dusche war leer und die benutzten Handtücher lagen über 16 Stunden im Flur… Dafür war das Zimmer recht groß und sauber.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities
La habitación limpia, Lo recomiendo ampliamente
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Sverre

Liked: Cleanliness
God frokost og store rom
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Marcel

Disliked: Cleanliness, property conditions & facilities
Beim Aufräumen des Zimmers wurde das Bad nicht geputzt
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Freundliches Personal, gemütliches Zimmer und tolles Frühstück.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ordentliches Hotel in guter und sicherer Lage. Frühstück auch sehr ordentlich mit guter Auswahl. Preis-Leistungs-Verhältnis sehr gut
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Todo muy cerca. Bonito. A unos pasos de las tiendas y restaurantes Las personas se recepción muy amables. Buen desayuno. Solo falta mejorar la limpieza de las habitaciones
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel. Ich hatte ein frisch renoviertes Zimmer
Stayed 1 night in Aug 2025
Verified review

8/10 Good

CHARLY ARSOV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à L'Impérial Hotel

Très belle expérience et un retour positif pour mes 5 enfants. La propreté est correcte, la femme de ménage intervient tous les jours pour nettoyer et changer les draps. Seul point négatif, savon insuffisant dans la salle de bain pour se doucher et pour les laver les mains.
Stayed 4 nights in Aug 2025