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Legacy Te Waonui Hotel Franz Josef

5.0 star property

Choose dates to view prices

Photo gallery for Legacy Te Waonui Hotel Franz Josef

Exterior
Restaurant
Bar (on property)
Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
3 Wallace Street, Franz Josef, Franz Josef Glacier, Westland, 7856
  • Glacier Hot Pools
    ‪3 min walk‬
  • Waiho Hot Tubs
    ‪3 min walk‬
  • Westcoast Wildlife Centre
    ‪5 min walk‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, Accessible

Deluxe Room, Accessible | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Accessible

  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Accessible Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Accessible Room

  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

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About this property

Legacy Te Waonui Hotel Franz Josef

Luxury hotel with free valet parking and spa services
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Other amenities include spa services, concierge services and laundry facilities.
Legacy Te Waonui Hotel Franz Josef offers 100 air-conditioned accommodations with MP3 docking stations and espresso makers. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Legacy Te Waonui Hotel Franz Josef. During your stay, you're just a quick walk from Waiho Hot Tubs. Free WiFi in public areas, free valet parking and a restaurant are available.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Indulge with massages at Amaia Luxury Spa
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 3-minute walk from Waiho Hot Tubs and 3 minutes on foot from Glacier Hot Pools
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Legacy Te Waonui Hotel Franz Josef. Valet parking is free.

This 5-star Franz Josef Glacier hotel is smoke free.

Canopy Restaurant – On-site fine-dining restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Canopy Restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Te Waonui
Te Waonui Forest
Te Waonui Forest Retreat
Te Waonui Forest Retreat Franz Josef Glacier
Te Waonui Forest Retreat Fran
Te Waonui Forest Retreat Hotel Franz Josef Glacier
Te Waonui Retreat
Waonui Forest Retreat
Te Waonui Forest Retreat
Legacy Te Waonui Franz Josef
Legacy Te Waonui Hotel Franz Josef Hotel
Legacy Te Waonui Hotel Franz Josef Franz Josef Glacier
Legacy Te Waonui Hotel Franz Josef Hotel Franz Josef Glacier

Legacy Te Waonui Hotel Franz Josef Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 127 out of 178 reviews
Rating 8 - Good. 32 out of 178 reviews
Rating 6 - Okay. 11 out of 178 reviews
Rating 4 - Poor. 6 out of 178 reviews
Rating 2 - Terrible. 2 out of 178 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Dennis, Southampton

Liked: Cleanliness, property conditions & facilities
Definitely not a 5 star and overpriced. Still a nice property . The dinner is quite good but the buffet breakfast (for the price) is not. Worst scrambled eggs ever!
Stayed 2 nights in Feb 2025

8/10 Good

Mike

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights. Staff was very accommodating. Room was good. Had breakfast and dinner included. Overall it was nice but over priced. Not considered a five star.
Stayed 5 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Staff & service

Honeymooners Look Elsewhere

If you are in your late 20s/early 30s I highly recommend booking elsewhere. My husband and I stayed at this hotel expecting a high-end experience, especially given the price of $500+ a night, but it did not live up to expectations. There were several large, older tour groups here during our stay. Perhaps they have a better experience (ex. they receive different dinner course menus, etc.) but as individual travelers we found Te Waonui to be extremely lacking in genuine hospitality and customer service. The dinner portions were extremely small. The wild rice 'salad' had three pieces of arugula. I was served a single ravioli for my main entree. The service was slow, and there was no effort to check if we needed more wine or even refills of water. We ended up leaving the restaurant hungry, which is not something you'd expect for the price. We provided feedback to the front desk who appeared to be incredibly uninterested and did not offer any solution or apology. The room itself was dated, which wouldn’t have been a deal-breaker if it had met the other advertised features. For instance, the heated floors didn’t work and we found dirty wine glasses that had noticeable lipstick stains on them. It was clear that the attention to detail just isn’t here. At this price point, we were expecting much more, and unfortunately, it felt like we were overpaying for a subpar experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location, gorgeous rainforest views from every room. Extremely relaxing.
Stayed 2 nights in Jan 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable for one night stay.

Small, functional room - very dark. Comfortable bed but lacked bedside power sockets for phone etc. Yes there are rainforest plants ( ferns etc) quite literally outside the window - solid wall of greenery so almost zero sunlight. The included dinner was reasonable enough. There was a choice of 5 main dishes and choice of desserts. Seems to cater mostly for upmarket tour groups, but with a bit more refinement than you would normal expect. Breakfast was also reasonable. Very efficient and welcoming staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! From the helpful staff and the luxury accommodations and food, we felt totally pampered. I highly recommend!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Shaye

Great stay. Some drink items on their menu were unavailable, and our steaks at dinner were overcooked (but still delicious) both nights. Loved the bird noises and rainforest views in the room, daily water and chocolate. Great location for everything!
Stayed 2 nights in Jan 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location, service and amenities, Exceeded even our high expectations.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alok

Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very friendly staff. Everyone we interacted with at the hotel was incredibly helpful.
Stayed 3 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

A beautiful hotel with views of nearby mountains. Rooms tastefully decorated and nightly turn down service left magnificent chocolates. Dinner and breakfast were included in the price for our room. Unfortunately the five course dinner menu was the same for the three nights of our stay. Lovely to sit on the balcony for meals to enjoy the view- don’t forget your repellent, the sand flies are fierce. A lovely place to stay.
Stayed 3 nights in Dec 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene Escape with Luxurious Comfort

A Hidden Oasis of Relaxation and Comfort! This beautiful, spa-like property offers a serene escape, perfectly tucked away for privacy yet close to conveniences if needed. The dining was excellent, and the relaxing environment provided a truly zen-like sleep experience on the best beds I’ve ever slept on. Highly recommended for a rejuvenating getaway!
Stayed 1 night in Dec 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel and friendly staff

What an amazing stay at a beautiful property surrounded by lovely flora and forms. Service and food were exceptional as was the room and view into the beautiful garden. 5 course diner was exceptional. Relaxed absently service from all.
Stayed 1 night in Dec 2024

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, very friendly and welcoming. Kiwi juice and hot towels on arrival was so appreciated. Buffet breakfast was great. Chocolates and water to our room was a nice touch. There are washing machines and dryers for guests to use.
Stayed 2 nights in Dec 2024

8/10 Good

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Definitely NOT a 5 star hotel! The receptions and bell staff were lovely and the glass of Kiwi juice offered very refreshing. Our room was fine, 2 queen beds however the walls are paper thin and we experienced a constant slamming of doors and children shouting well into the evening. In the bar the staff seemed nonplussed when we asked for Gin & Tonic (also cucumber in Tanqueray??) They presented the bill with every drink even though they had our room number. Nothing is offered with the drinks and when I asked for some nuts I was told they were $5. I said ok and yet they still didn't materialise until I asked again! The meal was nice 5 courses, 2 of which are prechosen (soup and sorbet) the other 3 courses can be chosen from a choice of 3 or 4 items. Again the food was delivered with a speed and disinterest that would not be acceptable in a 5 star hotel. Breakfast is a self service buffet. Overall its a nice hotel but 4 stars at best!
Stayed 1 night in Dec 2024

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024