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Golden Lakes Hotel

4.0 star property
VIP Access

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Couples treatment room(s), sauna, hot tub, steam room
Property preview
Premium Studio, Terrace, Lake View (Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices
Comfort Studio, Kitchenette, Lake View (with Sofabed) | Living area | 40-inch Smart TV with satellite channels, TV, offices
Superior Studio, Terrace, Lake View (VIP Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Route de la Plate Taille, 51, Froidchapelle, Wallonia, 6440
  • Place, Lac de l'Eau d'Heure
    ‪3 min walk‬
  • Place, Natura Parc l'Eau d'Heure
    ‪13 min walk‬
  • Place, Avesnois Regional Nature Park
    ‪20 min drive‬
  • Airport, Charleroi (CRL-Brussels South Charleroi)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Studio, Terrace, Lake View (Studio)

Premium Studio, Terrace, Lake View (Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Premium Studio, Terrace, Lake View (Studio)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, Terrace, Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Apartment, Kitchenette, Lake View (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Apartment, Kitchenette, Lake View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, Terrace, Lake View

View from room

Standard Room, Terrace, Lake View

9.8 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Lake View

Standard Room, 2 Single Beds, Lake View | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Single Beds, Lake View

  • 24 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Studio, Kitchenette, Lake View (with Sofabed)

View from room

Comfort Studio, Kitchenette, Lake View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Studio, Kitchenette, Garden View (with Sofabed)

Family Studio, Kitchenette, Garden View (with Sofabed) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Family Studio, Kitchenette, Garden View (with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds, Garden View

Standard Room, 2 Single Beds, Garden View | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Single Beds, Garden View

  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Studio, Kitchenette, Garden View (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Comfort Studio, Kitchenette, Garden View (with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Studio, Terrace, Lake View (VIP Studio)

Superior Studio, Terrace, Lake View (VIP Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Superior Studio, Terrace, Lake View (VIP Studio)

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

Golden Lakes Hotel

Hotel with a full-service spa, 6-minute walk to Lac de l'Eau d'Heure
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Golden Lakes Hotel offers 79 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Guests under 13 years old are not allowed in the spa.

During your stay at Golden Lakes Hotel, you're just a quick walk from Lac de l'Eau d'Heure. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and ocean views while dining at La Brasserie des Lacs
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, reflexology or facials at the spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a steam room, a sauna and bicycles to rent
  • Within a 15-minute walk of Lac de l'Eau d'Heure and Natura Parc l'Eau d'Heure
  • Pets welcome for a fee
Golden Lakes Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A sauna, a terrace, and barbecue grills are also featured at the business-friendly Golden Lakes Hotel. Self parking is free.

This 4-star Froidchapelle hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
La Brasserie des Lacs – Overlooking the ocean and garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 11.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Brasserie des Lacs

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Area rugs in room
  • Lift (81 centimetre wide door)
  • Tile flooring in room

More

  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.54 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 23 for adults and from EUR 11.5 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: EUR 49
  • Spa fee: EUR 49
  • Hot tub fee: EUR 49
  • Facilities fee: EUR 49 per person and includes use of: sauna; water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed facilities fee is charged per hour to access the spa.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Golden Lakes Hotel Hotel
Golden Lakes Hotel Froidchapelle
Best Western Plus Golden Lakes Hotel
Golden Lakes Hotel Hotel Froidchapelle

Golden Lakes Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 293 reviews
Rating 8 - Good. 89 out of 293 reviews
Rating 6 - Okay. 27 out of 293 reviews
Rating 4 - Poor. 7 out of 293 reviews
Rating 2 - Terrible. 4 out of 293 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jean Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very relaxing place to stay.

Clean room with AC and a good size, lovely view of the lake. Restaurant very good and reasonable price. Plenty to do around the lake, we cycled in the area along quiet road and dedicated tracks. Very enjoyable.
Stayed 3 nights in Jul 2025

6/10 Okay

Fiona

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel and setting lovely, restaurant expensive and mediocre with poor service. Site is huge and you are left to find your own way around. Not sure if you get more of a tour and information if you stay in a villa but the hotel you are given a key to your room and sent on your way, no information on walking routes, swimming area, lake activities or nearest amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yoko

Stayed 2 nights in Jul 2025

8/10 Good

Maggi, Cookham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our room was lovely with great views of the lake. You could walk, cycle or run straight from the room. There is clearly more demand than the hotel can cope with for the restaurant. We were unable to book during our 3 night stay. Why doesn’t management open more options. They could also dot sun loungers around rather than having to go to the venue next door. Hate resorts that charge for spa usage. It should be included in the room rate.
Stayed 3 nights in Jun 2025

10/10 Excellent

David J, Hilton

Liked: Cleanliness, staff & service, property conditions & facilities
great quiet place
Stayed 9 nights in Jun 2025

10/10 Excellent

Abelardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful, right by the lake. Very quiet area, and did not disappoint. The restaurant on location was really good!
Stayed 1 night in Jun 2025

8/10 Good

MARTIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, quiet getaway

Nice location and comfortable room. Shower needed a non-slip pad. Parking for handicaped persons was almost non-existent and general parking was insufficient because the lots are used by tenants of the other buildings on the property.
Stayed 2 nights in May 2025

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Tinotenda

Stayed 2 nights in Nov 2024

8/10 Good

Lauren

Stayed 1 night in Sep 2024

8/10 Good

Nicola

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
We enjoyed the lake view but not so much the fact that it is indeed a village and not a hotel and sometimes visitors might book a 2-night stay to celebrate and spoil the otherwise quiet surroundings.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cellular service in the area which is away from towns and villages. Nice quiet retreat.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lake view stay.

The apartments were fantastic, a real sense of quality, and even with other rooms around you it felt very private. We opted for a lake view and I'm so glad we did - with panoramic views of the lake from large glass windows/doors. The space itself was excellent with a large living area and a small but useful kitchen area. The accommodation is ideally located for Natura Parc leisure facilities - and whilst they are different organisations it would be good if they had better communication/links with each other. For example we had to depart our room for 11am whereas Natura Parc does not open until 1pm. As it was raining we decided to drive on to our next location rather than wait around for 2 hours. Had Natura Parc opened earlier we would have gone there. Whilst this is not the fault of the accommodation it would have been useful if you could check out later on or if there was somewhere you could eat lunch to pass the time until Natura Parc opened.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Fair Oaks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at this property for a short vacation with my girlfriends.
Stayed 1 night in Apr 2024

4/10 Poor

Khaled

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

Not so good

The place is missing good service and they wanted 50 euros because I left at 12 not 11. I asked for a wine opener which I had to go and pick up my self and I had to return it I could just leave it in the room. Very cooled service
Stayed 2 nights in Sep 2023

8/10 Good

Graham

Stayed 1 night in Jul 2023

10/10 Excellent

Erik Næss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Thank you.

Lack of English speaking personnel in the reception. Clean, quiet, beautiful place.
Stayed 5 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Beryl

Disliked: Cleanliness, property conditions & facilities

Confusing

Arrived in the dark after airport was closed due to strike booked in pains given key fob and told its behind reception took me ten minutes in the dark a drain to find it . Then we had to clean the door to get inthick with spider webs even in the room Breakfast just ok beautiful surroundings though wouldn’t want to stay again though
Stayed 2 nights in Oct 2022

8/10 Good

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heel proper en aangenaam verblijf. Enkel de douche duurde heel lang tegen er warm water uit de kraan kwam en er kwam niet veel water uit.
Stayed 2 nights in Sep 2022

8/10 Good

hamidreza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2022

10/10 Excellent

Ruksana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Overall.

It was very good. Onsite restaurant was delicious. Staff very lovely and accommodating. One pointer , i would say, is for the hotel to have access to local taxis and services as felt quite restricted for airport transfers to and fro.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love everything here

Love the scenes, the nature and the comfortable room.
Stayed 5 nights in Jul 2022