6/10 Okay
Donna
13 Mar 2025
Liked: Cleanliness, property conditions & facilities, room comfort
HOT breakfast - NOPE!!
We have stayed at Home2 Suites in other places and were quite disappointed at this location. We requested our room to be cleaned after the second night. When we returned after a day out, after 3PM, the room was not done. We then just asked for clean towels and coffee. The next day, we even made point of stopping at the front desk to request housekeeping but, again, after returning close to 4PM, the room was not done. We gave up at that time. The hotel is also listed as "pet friendly" but don't think that means bringing your old smelly dog into the breakfast area during breakfast hours. It was NOT a service dog. The pets are apparently allowed on every floor not just a dedicated section. The very worst part of this stay is the chaos at breakfast. We understood that on one morning, there were three cruise ships departing and it was spring break time in some parts of Texas. However, the layout for breakfast is what causes the most chaos. The machines to make pancakes/waffles are in the middle of the set causing the entire breakfast line to wait while a pancake or waffle is being made. Those machines should be separate from the rest of the selections. The foods that were offered were lukewarm each morning. We even went over to the Tru side of the hotel but their food was also not hot. Hilton needs to get their act together and get this mess straightened up! A lot of guests were complaining.
Donna
Stayed 4 nights in Mar 2025