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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
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Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(93 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.4 out of 10
Very good
(42 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverside hotel with free breakfast and seasonal outdoor pool
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a vending machine are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 560 out of 1074 reviews
Rating 8 - Good. 268 out of 1074 reviews
Rating 6 - Okay. 128 out of 1074 reviews
Rating 4 - Poor. 51 out of 1074 reviews
Rating 2 - Terrible. 67 out of 1074 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious bedroom, beautiful view to creek. No coffee maker.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place overall clean room nice view on the balcony comfortable and peaceful the only issue we had with our stay was the toilet not working properly. Not pleasant at all
Stayed 3 nights in Oct 2025

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT Recommend this hotel. We got a bad dirty room, full of dust we left our vacation sick with sinuses. Also had weird bugs and cockroaches so disgusting I will never come back!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Natasha

Stayed 3 nights in Oct 2025

6/10 Okay

Lessly

The room had bad smell . Bed was very comfortable with clean linen. Wash basin in one corner of the room and had no cups . Breakfast was OK . Coffee tasted like water .
Stayed 3 nights in Oct 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda, New Richmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Balcony view was nice.
Stayed 1 night in Aug 2025

6/10 Okay

Ashley

Travelled with group
Liked: Staff & service, property conditions & facilities
Great location. Loved the balcony over the river. Spider problem though. Spiders in beds.
Stayed 3 nights in Oct 2025

4/10 Poor

Eva

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Roomy. Mold in bathroom and in corners of room. Smelled like wet carpets? Or pool water? Front desk girl asleep at the desk, unable to give any direction to activity. They had painted over areas of mold on the bathroom, and the mirror was chipping and black around the trim. Door to balcony was missing paint.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelly

Stayed 1 night in Oct 2025

2/10 Terrible

Antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches in our room. I do not suggest this place to anyone. Bathroom was dirty and door handle was broken. Bed made a huge boom sound extremely loud when going to pay down on it because the box spring was mental and it was warped.
Stayed 5 nights in Sep 2025

6/10 Okay

Amilkar

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. It was quiet and clean. Able to walk to many places around town.
Stayed 2 nights in Oct 2025

4/10 Poor

Tami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking I thought I was booking a hotel. It was nothing but a run down motel. Room and carpet had a damp feeling. Ceiling was gross and had appearance of bugs. Bathroom was nothing but a water closet. Photos were deceiving when booking. Front office was dirty and a mess. Girl checking in was more interested in watching something on her phone or computer. This was not a comfortable stay and couldn’t wait to get out.
Stayed 1 night in Oct 2025

4/10 Poor

Sokeya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was filled with stink bugs. Pillow cases were dirty. The couch was not clean. The room also smells.
Stayed 2 nights in Oct 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lov
Stayed 4 nights in Sep 2025

6/10 Okay

seyed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room had a nice view ,bad smell and the breakfast was really good, but the behavior of the staff was completely inappropriate. As soon as we arrived, we realized that the toilet in our room was clogged. We asked them to fix it, but unfortunately, they gave us a plunger and said we had to do it ourselves. Even when we contacted the hotel manager, she said it was our responsibility and that it was the hotel’s policy for guests to fix the toilet themselves. It was ridiculous 190$ per night and this situation.
Stayed 1 night in Oct 2025

10/10 Excellent

xavier

Stayed 2 nights in Oct 2025

10/10 Excellent

Gina

Travelled with group
This property was located on the end of the main Gatlinburg parkway, which made it very convenient to get in and out when going to the national park. We walked to anything in town that we wanted to do, as far as eating, Anakeesta and the Skylift Park. I would stay here again as it was reasonably priced and so convenient. The balcony had a ton of spiderwebs on the railing, but was still nice to sit out and listen to the river. Would be great if they gave you a small table for the balcony.
Stayed 6 nights in Sep 2025

10/10 Excellent

Monica

Stayed 2 nights in Oct 2025

8/10 Good

Janice

Liked: Staff & service
Very comfortable suite
Stayed 2 nights in Sep 2025

10/10 Excellent

Yuxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025