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SureStay Plus Hotel by Best Western Gatlinburg

Property class: 2.5

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Queen Beds, Non-Smoking, River View

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Accessible - 1 King

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(121 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(60 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a vending machine are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 630 out of 1232 reviews
Rating 8 - Good. 301 out of 1232 reviews
Rating 6 - Okay. 153 out of 1232 reviews
Rating 4 - Poor. 67 out of 1232 reviews
Rating 2 - Terrible. 81 out of 1232 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2026
Verified review

8/10 Good

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good price and convenient location.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Great place, great location rooms with a view and helpful staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and very friendly staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Philbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, esp with the view from the river!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was right in place of everything and had a good view of the river!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

LeEssence

Great stay breakfast could have been better but great room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
Lots to choose from for breakfast to suit anyone. Clean room overlooking the river and comfortable bed. Can walk to downtown areas.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

LeahAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2nights but will definitely consider staying here again. Very clean and wonderful location!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Clean room, great staff, loved the location
Stayed 1 night in Feb 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had a good breakfast. Pool was not yet open which was kind of disappointing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and loved the room.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing we didn’t like. Everything was perfect including good breakfast. Will definitely go back next time 10/10. Thank you.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was very clean, the atmosphere was nice, The people that was visiting the hotel were very friendly and pleasant. We had bear sightings there in the front and the back of the hotel. Man it was so nice.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always clean, staff is friendly and accommodating..I always enjoy staying here.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as nice and everyone friendly
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t have any issues. The room was clean, breakfast was good and location is in close walking distance to the strip.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice! (Queen suite). Staff was great. Walking distance to strip. Beds were ok...nothing to write home about. Balcony was awesome for relaxing. Will come back to this place in the future.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Binni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Breakfast was average
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome to see a bear in the parking lot dumpster diving at night!
Stayed 2 nights in May 2026