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Palazzo Cicala

4.0 star property

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Photo gallery for Palazzo Cicala

A multi-story building with ornate architectural details, including decorative window frames and shutters, balconies, and a central entrance with an arched doorway.
A hotel room with a sofa, armchairs, a coffee table, and a bed.
Reception
Interior entrance
Quadruple Room | Minibar, desk, laptop workspace, free cots/infant beds

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Piazza delle Scuole Pie, 10, Genoa, GE, 16123
  • Place, Cattedrale di San Lorenzo
    ‪2 min walk‬
  • Place, Palazzo Ducale
    ‪3 min walk‬
  • Place, Via Garibaldi
    ‪3 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪13 min drive‬

Room options

View all photos for Double Room

Minibar, desk, laptop workspace, free cots/infant beds

Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Minibar, desk, laptop workspace, free cots/infant beds

Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Minibar, desk, laptop workspace, free cots/infant beds

Quadruple Room

  • 27 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Daily buffet breakfast for a fee
Starhotels President
Medio Levante
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 1,004 reviews
The price is €147
includes taxes & fees
9 Aug - 10 Aug
Starhotels President

About this property

Palazzo Cicala

Along with tour/ticket assistance, this smoke-free affittacamere has a porter/bellboy and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Palazzo Cicala offers 10 accommodations with minibars and complimentary bottles of water. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Palazzo Cicala, you're just a quick walk from Old Port. Features include free WiFi in public areas.
  • Free WiFi
  • Services include tour or ticket assistance, a porter and luggage storage
  • Steps from Cattedrale di San Lorenzo and Palazzo Ducale
Palazzo Cicala offers its guests multilingual staff, tour/ticket assistance, and a front desk safe. WiFi and wired Internet are free in public spaces.

This 4-star Genoa affittacamere is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Built in 1600
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Ceiling fan
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 3:00 PM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT010025BACG8KWZ2Q
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Locanda di Palazzo Cicala
Locanda di Palazzo Cicala Genoa
Locanda di Palazzo Cicala House
Locanda di Palazzo Cicala House Genoa
Locanda Palazzo Cicala
Locanda Di Palazzo Cicala Hotel Genoa
Palazzo Cicala Hotel Genoa
Palazzo Cicala Hotel
Palazzo Cicala Genoa
Palazzo Cicala
Palazzo Cicala Genoa
Palazzo Cicala Affittacamere
Palazzo Cicala Affittacamere Genoa

Palazzo Cicala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 166 reviews
Rating 8 - Good. 59 out of 166 reviews
Rating 6 - Okay. 32 out of 166 reviews
Rating 4 - Poor. 21 out of 166 reviews
Rating 2 - Terrible. 14 out of 166 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

RHIANNON

Liked: Cleanliness, staff & service, property conditions & facilities
A very special place, in an amazing location for a reasonable price.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms as lovely, big and clean. Location is excellent.
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Location could not be beat and it's so cool to stay in an old castle! Everything was comfortable. The perfect place for our 24 hours in Genoa!
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the staff went above and beyond to make sure our stay was perfect. They were incredibly friendly and always available to assist with any requests or questions we had. Whether it was providing recommendations for local attractions, arranging transportation, or advise for a parking spot.Theu made our stay memorable. The rooms were clean and comfortable. I highly recommend it to anyone looking for a pleasant and accommodating place to stay.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Amy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle chambre, toutefois l’accès est difficile (loin du stationnement qui est compliqué et l’accès à l’appartement était une certaine chasse au trésor). Une fois arrivée, la vie est belle et le logement est bien situé. Communication facile avec l’hôte. Aucune noirceur par contre en raison de l’air climatisé
Stayed 1 night in Aug 2025
Verified

8/10 Good

Davide

Liked: Cleanliness, property conditions & facilities, room comfort

Palazzo cicala

Bel Palazzo d’epoca in pieno centro a Genova
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

aline lenzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência maravilhosa fomos recebidos com mimos amei a estadia
Stayed 1 night in May 2025
Verified

8/10 Good

RICCARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentili ed efficienti
Stayed 1 night in May 2025
Verified

6/10 Okay

vandeweghe

Liked: Cleanliness, room comfort
Disliked: Staff & service
Chambre spacieuse et propre....un bémol pas de clim mais ventilateur au plafond...dommage car il fesait tres chaud...
Stayed 1 night in Aug 2024
Verified

8/10 Good

Saskia

Liked: Cleanliness, staff & service, room comfort

4 sterrenhotel is iets te hoog beoordeeld....

Gastvrij ontvangen. Kreeg een half uur voor ontvangst aanwijzingen via app. Met codes werden we naar binnen begeleid. De kamerRuimte vonden we heerlijk met hoge plafonds. Er draaide 1 plafondventilator, Extra ventilatoren zouden voor meer comfort zorgen, want het was binnen net zo warm als buiten, 32°C... We kwamen met 4 volwassen en moesten helaas 1 grote handdoek 1gastendoek en 1 middelgrote handdoek delen.... Ze waren waarschijnlijk vergeten om de kamer van schoone linnengoed en handdoeken te voorzien en vier koffiecups te voorzien.... Nu zijn we niet de lastigste gasten om te delen van elkaar.... Al met al een prima plek om 1 nacht door te brengen.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Bjørn-Vidar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 natt i Genova

Fint opphold, hyggelig betjening, veldig sjarmerende rom. Sentral beliggenhet. Svært fornøyd.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Zoi

Liked: Cleanliness, staff & service
Das Zimmer war ausreichend für uns 4 (2 Erwachsene & 2 Kinder) das einzige was gestört hat war die Lautstärke. Trotzdem würde. Wir es wieder buchen, da sehr zentral! Parkmöglichkeiten leider katastrophal (was nichts mit dem Hotel an sich zu tun hat, sollte man aber berücksichtigen falls man mit Auto anreist)
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Claudio

Disliked: Staff & service, amenities, property conditions & facilities
All'arrivo la camera non c'era e il servizio di check in è inesistente. Una situazione vergognosa e surreale
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Pau

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Cosas que no se entienden para un cuatro estrellas

La ubicación lo mejor y la habitación correcta pero no encuentro de recibo que no haya recepción y para hacer la entrada sea un drama intentando contactar. Recomiendo haberlo hecho con antelación y no pensar que te encontrarás alguien esperando en recepción porqué no será así y te parecerá que te quedas sin alojamiento a última hora. Finalmente pudimos entrar y la señora muy amable todo sea dicho.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really interesting property.

Really interesting place. Very large room tall ceilings with a fan. My room had two beds but I was a single booking. The place is hard to find not a hotel more like airbnb rental. Lady incharge of check-in knew zero English but the process was simple enough as was check out. Very good value for money but I was in early summer season.
Stayed 1 night in May 2022
Verified

8/10 Good

Karin

Liked: Cleanliness, property conditions & facilities
Die Lage ist hervorragend. Sehr zentral direkt an der Piazza de Lorenzo
Stayed 4 nights in May 2022
Verified

4/10 Poor

Michel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Le personnel est très professionnel - bravo et merci à Madame Louba. L'établissement est très bien situé.
Stayed 3 nights in May 2022
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting historic centre of Genoa

4 day visit to Genoa and surrounding area. The Palazzo Cicala is situated a 5 minute walk from San Giorgio metro. Access to apartment complex by door code at street entrance. I stayed two nights in basic apartment € 75 and two nights in superior apartment € 111. Both rooms spacious, small fridge, coffee machine. Room windows face out onto small square. Beds comfortable. I thought it was reasonable value for money given the excellent location.
Stayed 2 nights in Jun 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

This hotel is a joke.

There was nobody there when we arrived. They had not sent us the key less entry code and I had to call back to the USA for it. The rooms had missing lights/non working lights. The bathrooms were a joke and dirty. There was no staff to talk too and I was over charged for an extra room that I never booked for.
Stayed 1 night in Sep 2018
Verified

4/10 Poor

Josette

Liked: Cleanliness
Disliked: Staff & service

Un attrape-nigaud !

C’est un attrape-nigaud !!! Soit disant un 4 etoiles dans un Palazzo. Mais personne pour nous accueillir, nous avons eu le code d’entrée par message, nous sommes restés 10 mn à essayer d’ouvrir la porte, et heureusement quelqu’un est arrivé....une sorte de jeu de piste pour arriver à notre chambre. Serviettes trouées, salle de bains minuscule et peu pratique. Une impression de palais de la belle au bois dormant, où nous avons croisé une femme de ménage le dernier jour. Certainement le 4 étoiles qui emploie le moins de personnel !
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Posizione fantastica

La scelta era stata fatta per la vicinanza all'acquario, con 4 bambini è stato strategico. Ma la posizione è fantastica perché è nel cuore di Genova antica, nella piazza della chiesa romanica di S. Lorenzo. Alla sera sulla via S. Lorenzo si è radunata un'umanità bellissima e coloratissima! I bambini erano assolutamente a loro agio anche nei vicoletti caratteristici della zona, che consiglio assolutamente di esplorare.
Stayed 1 night in May 2018
Verified

6/10 Okay

El Traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Self-Serve room rental business

This is not a hotel as advertised. Not cheap Self service 2star room rental maximum. You are on your own. The maids tried very hard to answer our questions and were very friendly. Clean room but flawed design. Bathroom was not a private space but had transparent, useless glass doors!
Stayed 2 nights in Sep 2017
Verified

2/10 Terrible

Mauricio

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Não volto mais neste local.

Não tem acesso de carro, penso que deveríamos ter sido informados sobre estacionamentos na região e mapa para chegar ao hotel, a pé.
Stayed 1 night in May 2017
Verified

4/10 Poor

Franca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Non è un albergo

Un campeggio gradevole nel centro storico. Ma io speravo in un albergo.