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JEN Penang Georgetown by Shangri-La

4.0 star property
VIP Access

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Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area
Exterior
Café
Private kitchen
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, Prangin Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
St.Giles Wembley Penang
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 975 reviews
The price is €75
includes taxes & fees
4 Apr - 5 Apr
St.Giles Wembley Penang

About this property

JEN Penang Georgetown by Shangri-La

This hotel features an outdoor pool, a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Our customers tell us that they can't get enough of the shopping around JEN Penang Georgetown by Shangri-La. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from 1st Avenue Mall and KOMTAR
  • Airport shuttle service available for a fee
JEN Penang Georgetown by Shangri-La offers its guests a kids' pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star George Town hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1002 reviews
Rating 8 - Good. 345 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Eshan

Travelled with partner
Liked: Cleanliness
Staff services are not great. Average room and hotel operating under shangri la brand.
Stayed 1 night in Oct 2025

10/10 Excellent

Ruth Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , clean and the pillows are so comfortable. We rested well
Stayed 2 nights in Nov 2025

8/10 Good

Binte Mustafa, Clementi

Liked: Cleanliness, staff & service, property conditions & facilities
Strategic location to go around Penang
Stayed 2 nights in Nov 2025

10/10 Excellent

Thu lap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast lot of variety good customer service comfortable bed
Stayed 4 nights in Nov 2025

10/10 Excellent

JAE HO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 2 nights in Nov 2025

10/10 Excellent

Kazuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Lai Yue Gloria

Travelled with group
Liked: Cleanliness, amenities
The room is smaller than expected however location is very good
Stayed 3 nights in Nov 2025

8/10 Good

Loke

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent service at check in
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy Sin Lee

Stayed 2 nights in Oct 2025

8/10 Good

JEAN-PIERRE

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Location was great, breakfast was good too. Nothing I did not like.
Stayed 2 nights in Sep 2025

6/10 Okay

MICHAEL

Liked: Cleanliness, property conditions & facilities
Overall a decent stay. I will steff
Stayed 5 nights in Oct 2025

8/10 Good

John Floyd Kenneth

Liked: Staff & service
Stayed 2 nights in Oct 2025

8/10 Good

KEN GUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If there was be more vegetarian option in breakfast will. Great and the club room closes too early
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff and helpful too. Though within our price range it was a lot more 'luxury' than we are usually comfortable with. Lots and lots of food choices from streetfood to restaurants. The concierge was very helpful with information on hiking Penang Hill Heritage Trail and using the Penang Hill Funicular Train retuning. Very nice hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of.
Stayed 3 nights in Oct 2025

10/10 Excellent

Phyllis pey yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very convenient location
Stayed 3 nights in Sep 2025

10/10 Excellent

Chang Sen Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staffs.
Stayed 3 nights in Oct 2025

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were helpful, great location
Stayed 2 nights in Sep 2025

10/10 Excellent

Mohd Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.
so roomy, cosy, so comfortable, so clean, practical ameninities, lighting has many options, charge points numerous
Stayed 3 nights in Sep 2025

10/10 Excellent

Swee Tiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many shopping and food options
Stayed 2 nights in Sep 2025

8/10 Good

Amanda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim Chye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean staff very friendly will come back again
Stayed 4 nights in Sep 2025