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Merchant Hotel

3.5 star property

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Photo gallery for Merchant Hotel

View from property
Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace
Daily continental breakfast for a fee
Front of property
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
55 Jalan, George Town, Penang, 10000
  • Place, Cheong Fatt Tze Mansion
    ‪2 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪5 min walk‬
  • Place, KOMTAR
    ‪12 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King

Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

  • Sleeps 2
  • Free Wi-Fi

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About this property

Merchant Hotel

Along with a restaurant, this hotel has a meeting room and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front desk safe and multilingual staff assistance are on-site.
Merchant Hotel offers 93 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This George Town hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Merchant Hotel, you're just a quick walk from Cheong Fatt Tze Mansion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Merchant Cafe
  • Continental breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • 13 minutes by foot from KOMTAR and a 2-minute drive from Swettenham Pier Cruise Terminal
There's a restaurant on site. WiFi is free in public spaces. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at Merchant Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star George Town hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.
Merchant Cafe – This restaurant specialises in local and international cuisine and only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MYR 30 for adults and MYR 30 for children
  • A restaurant

Restaurants on site

  • Merchant Cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessibility

More

  • 1 building
  • 11 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 30 for adults and from MYR 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Merchant Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 210 reviews
Rating 8 - Good. 102 out of 210 reviews
Rating 6 - Okay. 44 out of 210 reviews
Rating 4 - Poor. 10 out of 210 reviews
Rating 2 - Terrible. 8 out of 210 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

SUPHANNEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.
Verified

4/10 Poor

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staffs and facilities need upgrading

From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.
Stayed 2 nights in Sep 2023
Verified

2/10 Terrible

Philip Puay Koon

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023
Verified

8/10 Good

Low

Liked: Staff & service

Bilik tak ada tingkap

Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

azwani

Liked: Cleanliness, property conditions & facilities
สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ
Stayed 1 night in Jun 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

Phoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Mithrra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Location

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Elsie

Liked: Cleanliness, staff & service, room comfort
Convenient but depend on the purpose of visit there
Stayed 3 nights in Jan 2019
Verified

6/10 Okay

Anonymous

Liked: Room comfort
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Kwan Seong

Disliked: Property conditions & facilities, room comfort

Good for tourism stay

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fanasty

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コンビニエンスストアに近く、レッドガーデンもすぐ真裏にあるため、女性一人旅でも過ごしやすい環境にあってよかった。
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Wpl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything seems perfect, but the air condition is noisy, have to be awared on this
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Aini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access. Room & toilet very clean.
Stayed 2 nights in Jul 2018
Verified

4/10 Poor

W.William

Liked: Cleanliness, room comfort
Disliked: Staff & service

1 hour check in

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Stayed 3 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Stayed 1 night in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Nice
Stayed 1 night in Jun 2018