2/10 Terrible
Ashley
Travelled with family
17 Apr 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival it was dark, no heat and all the windows in the apartment were left open. We reserved the penthouse suite specifically for the laundry option and the washer/dryer would even rinse the soap from the clothes.
The suite was very dirty, smelled extremely musty, couch covered in caked filth, carpeted did not look to be vacuum and covered in stains. The was jam on the night stands, and the kitchen had not been properly wiped down.
Went to go have a shower after a long day and there was no hot water and no one at the property to sort out the situation. The plumbers were called and they were really great however they occupied our unit the entire day until 9pm. They property did not have cleaning service so the plumbers came and cleaned up our unit for us so we could shower.
We could not use the amenities for 2 days and they told us that it was not their fault, lack of maintenance of hotel property is their fault. The “hotel” staff was far from friendly and spoke very rudely to my father when he asked for compensation back being that we overheard that the hotel was aware of the issues in advance of our stay. They credited us back not even one nights stay of our 3 nights.
I will never stay at these properties again due to the filth and how the staff treated us. Very thankful they have such great plumbers to service their property!
Ashley
Stayed 3 nights in Apr 2025
