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Aparthotel

Ruby Gold Coast by CLLIX

4.0 star property
VIP Access

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One Bedroom Apartment - Ocean View | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Outdoor pool, pool umbrellas, pool loungers
Lobby
Three Bedroom Apartment Ocean View | Premium bedding, in-room safe, laptop workspace, soundproofing
One Bedroom Apartment - Ocean View | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Dryer
  • Washer
  • Air conditioning

Explore the area

View in a map
9 Norfolk Ave, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪5 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Place, Sea World
    ‪7 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Two Bedroom Ocean View Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Ocean View Apartment

  • Sleeps 4

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | Flat-screen TV

One Bedroom Apartment

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Apartment

  • 89 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedrooms Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedrooms Apartment

  • 134 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for One Bedroom Apartment - Ocean View

Beach/ocean view

One Bedroom Apartment - Ocean View

  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment - Ocean View

Beach/ocean view

Two Bedroom Apartment - Ocean View

  • 89 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedroom Apartment Ocean View

Three Bedroom Apartment Ocean View | Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Apartment Ocean View

  • 134 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Three Bedroom Villa

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Villa

  • 236 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Three Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Apartment

  • Sleeps 6

View all photos for Three-Bedroom Apartment With Ocean View

Premium bedding, in-room safe, laptop workspace, soundproofing

Three-Bedroom Apartment With Ocean View

  • Sleeps 6

View all photos for Two Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Apartment

  • Sleeps 4

View all photos for One Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

One Bedroom Apartment

  • Sleeps 2

View all photos for Three-Bedroom Villa

Premium bedding, in-room safe, laptop workspace, soundproofing

Three-Bedroom Villa

  • Sleeps 6

View all photos for One Bedroom Ocean View Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

One Bedroom Ocean View Apartment

  • Sleeps 2

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About this property

Ruby Gold Coast by CLLIX

Aparthotel with free parking, 9-minute walk to Surfers Paradise Beach
Along with an outdoor pool, this smoke-free aparthotel has a fitness centre and free self-parking. WiFi in public areas is free. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Weekly housekeeping is available.
Ruby Gold Coast by CLLIX offers 98 accommodations with washers/dryers and a safe. Rooms open to balconies. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is offered on a weekly basis and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.
Ruby Gold Coast by CLLIX's great location gets high marks from our customers. During your stay, you're just a quick walk from Surfers Paradise Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2018, this upmarket aparthotel has 98 apartments over 30 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a car charging station and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Wax Museum and Surfers Paradise Beach
Ruby Gold Coast by CLLIX offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Ruby Gold Coast by CLLIX also features pool umbrellas and a lift. Free self parking is available.

This 4-star Gold Coast aparthotel is smoke free.

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Outdoor pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site

Family friendly

  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 49 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washer/dryer

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (137 centimetre wide door)
  • Stair-free path to entrance
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near the airport

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Casino nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • 98 units
  • Bicycle parking
  • Bicycle storage
  • Built in 2018
  • Double-glazed windows
  • Electric car charging station
  • Housekeeping (on request)
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Sunday - Thursday (8:00 AM - 6:00 PM) and Friday - Saturday (8:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 49 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Sunday - Thursday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Collection Apartment Surfers Paradise
Ruby Collection Apartment
Ruby Collection Surfers Paradise
Ruby Collection

Ruby Gold Coast by CLLIX Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 829 reviews
Rating 8 - Good. 235 out of 829 reviews
Rating 6 - Okay. 71 out of 829 reviews
Rating 4 - Poor. 27 out of 829 reviews
Rating 2 - Terrible. 21 out of 829 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Disliked: Cleanliness

Disappointed

The whole place needs a thorough clean the carpet was dirty in the room we stayed. I don’t think the showers had been cleaned before we came as well. As for the washing machine the rims I don’t think it ever been cleaned. The windows were dirty and it’s also a very noisy spot as we’ve got a children’s park with carousels and the outside. Very disappointing will not return. The Restaurant and the bar weren’t open and I honestly don’t think they have enough people to service the hotel or they are not being supervised sufficiently. Even the foyer and the lifts were dirty.
Stayed 4 nights in Jul 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A short walk to central Surfers Paradise. Plenty of street parking for our visitors and free parking for guests. Clean, well presented, nice staff, excellent price. Photos represented apartment well. There was a construction site nearby which did not trouble us with noise. The lobby looks like it used yo have a bar and dining but doesnt seem to be operating at the moment. Lifts were all operational and quick. Little balcony was great and could see the ocean. For the price, excellent value.
Stayed 2 nights in Jul 2025

8/10 Good

Lindy

Travelled with partner
Liked: Amenities
We were disappointed with the cleanliness. The wardrobe had not been cleaned out as the previous tenant had left false fingernail and hair slide in cupboard. Also the couch was not clean, when we removed rubbish bag from bin under kitchen sink it was filthy and smelly. Also the shower grate was blocked with years of matted hair which my husband to remove to allow the water to drain. Having said this it was a great location with a very friendly and helpful receptionist. We would stay again but would like to think the cleaning could be improved.
Stayed 2 nights in Jul 2025

10/10 Excellent

Poh Khim

Travelled with family
Liked: Cleanliness, room comfort

Excellent place for families and couple

Stayed for 3 nights to visit the Gold Coast and Mount Tamborine for wine tasting. Quiet and safe place near the sea. Walking distance to the coast and amenities.went whale watching. An excellent place and highly recommended. Got a complimentary red wine and an upgraded room during my stay Good view from the balcony
Stayed 3 nights in Jul 2025

4/10 Poor

Rachel

Disliked: Amenities
n staff, the microwave in our apartment started at random times throughout the night and when we told reception they said they had had this issue before but couldn't resolve it. Coffee shop and bar both closed with no tenants in place
Stayed 2 nights in Jul 2025

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and well appointed room. Everything worked, nice hot shower, walking distance to Cavill Avenue and many restaurants around the area. Close to supermarket too.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kyung

Liked: Room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Mel

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Vivien

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our apartment had very nice ocean view. Room was spacious and beds were comfortable. It is walking distance to central surfs paradise. But the condition of the rooms was not great. Many dirty marks on the walls and we also found a hole on the wall in one of the bedrooms. Rooms are not cleaned properly. We found rubbish and dirty towel left by previous guests.
Stayed 5 nights in Jun 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, room comfort

Gold coast

Great location, spacious apartment, convenient, easy check out
Stayed 6 nights in Jun 2025

10/10 Excellent

*

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Keita

Stayed 2 nights in Jun 2025

4/10 Poor

Danmar

Business traveller
Disliked: Cleanliness, room comfort
Worst CLLIX apartment I have stayed at. Others are good but this one was disappointing The bathroom has moulds you don't even want to stand on the tiles. I told the reception and all I was told was they're gonna send a cleaner which never came. I was told that the mould will always be there as if it's normal to have moulds. I was told All rooms have moulds so no point in moving me around One night I was also given a wrong key which didn't work on the lifts and my room. Late night security has to come and issue a new key Bad experience
Stayed 3 nights in Jun 2025

8/10 Good

Anne-Marie

Liked: Cleanliness, room comfort
Lovely clean accommodation close to tram stop, beaches, shops and restaurants. The only negative is waiting for a lift around the busy checkout time. After waiting 25 minutes the only way out was taking the lift up and then going to ground level. Only two of the three lifts were operating at the time.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location only a 5 minute walk to the beach and Cavill avenue area. Also, the views of the ocean and river from the apartment were great. The apartment was also spacious.
Stayed 2 nights in May 2025

6/10 Okay

Chia-Yi

The room cleaning should be improved.and the floor
Stayed 3 nights in May 2025

8/10 Good

Tracy, Boondall

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Room was clean. Shower and sink in ensuite in room 1704 would not drain properly. Two minute shower only or bathroom would flood. Singles beds are not suitable for an adult they are about 80 cm wide.
Stayed 2 nights in May 2025

10/10 Excellent

Esta

Liked: Cleanliness, amenities, property conditions & facilities
Great apartment. Highly recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Oscar

Travelled with partner
Disliked: Property conditions & facilities
The property was fairly nice, but the aircon kept making a very loud buzzing noise and wasn’t working that much, the shower drain would also fill up and would limit shower time, and there where scratches, marks and defects in a lot of the walls.
Stayed 3 nights in May 2025

8/10 Good

Elina

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, room comfort

Great stay

Great stay in our apartment, everything of very good quality with a view of the main beach. Convenient location with surfers paradise a 10 minute walk away. Parking was a great addition to our stay. Definitely recommend.
Stayed 3 nights in Apr 2025

6/10 Okay

Lance

Travelled with family and small children
Liked: Cleanliness
This was my fourth stay at the Ruby. The room was not as decribed in the images. The kitchen was poorly equipped and the front door required maintainance to open close safely. It's a good locatiom and walkable to Surfers Paradise centre. My daughter likes the pool. The other facilities are unexceptional
Stayed 4 nights in Apr 2025