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Sercotel Palacio De Los Gamboa

4.0 star property

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Photo gallery for Sercotel Palacio De Los Gamboa

Hallway
Minibar, in-room safe, desk, blackout curtains
Front of property – evening/night
Lobby
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Plaza Gamboa s/n, Granada, Granada, 18009
  • Plaza Nueva
    ‪3 min walk‬
  • Granada Cathedral
    ‪3 min walk‬
  • Alhambra
    ‪6 min walk‬
  • Granada (GRX-Federico Garcia Lorca)
    ‪22 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout curtains

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Triple Room

Classic Triple Room | Minibar, in-room safe, desk, blackout curtains

Classic Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, blackout curtains

Classic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Combined shower/bathtub, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Room

Minibar, in-room safe, desk, blackout curtains

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Sercotel Palacio De Los Gamboa

Historic hotel connected to the convention centre in Granada with a 24-hour front desk
This smoke-free hotel features self parking, a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Sercotel Palacio De Los Gamboa offers 70 accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Sercotel Palacio De Los Gamboa's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Plaza Nueva. Features include free WiFi in public areas, plus a business centre and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Plaza Nueva and 5 minutes on foot from Granada Cathedral
  • Airport shuttle service available for a fee
WiFi is free in public spaces. A business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the business-friendly Sercotel Palacio De Los Gamboa. For a fee, parking is available.

This 4-star Granada hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 per person

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • Lift

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Sercotel Palacio De Los Gamboa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number H/GR/01267 Modalidad: Ciudad

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hesperia Granada
Hesperia Granada Hotel
Hesperia Hotel Granada
Granada Hesperia Hotel
Hesperia Granada Hotel Granada
Hesperia Granada Hotel
Sercotel Palacio De Los Gamboa Hotel
Sercotel Palacio De Los Gamboa Granada
Sercotel Palacio De Los Gamboa Hotel Granada

Sercotel Palacio De Los Gamboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Alex Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Good hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Margarita, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the area is in the center, walkable, many dining options.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

Disappointing

This hotel is well located, good breakfast, nice room etc but it disappointed me. I had two issues whilst staying here that were considered irrelevant by the staff. It looks as if they've read all of their good reviews and think they don't need to try anymore. The first issue was being woken up at 6am to the sound of laughing and shouting. I got up to find a tour group in the hotel reception that decided that as they were up, so should the rest of the hotel be. The receptionist was completely ignoring them but when I asked her to manage the situation, her response was that they were waiting for breakfast. They may well have been but it took some insistence from me to get her to ask them to be quiet. The second issue was that one afternoon, I returned to my room to find the door to my room wedged open with a screwdriver. Literally anyone could have walked into my room, I know I did without any check on room keys or whether I was a guest. There were workmen nearby working on the wifi that wedged the door and did not check if the room was mine when I walked in. I told the receptionist that I was not happy but she told me that that it was justified as the work on the wifi was more important than the security of my room. No apology, just a reference to a piece of paper that said they were working on the wifi. The facilities of a hotel are important but staff make the stay a good or bad one. My stay was bad so I do not recommend this hotel.
Stayed 4 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Wojciech

Stayed 2 nights in Jan 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The staff was very friendly and helpful. I would definitely recommend this place.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jose

Travelled with family
Excellent, comfortable. Impecable hotel. Regresaría siempre. Precio muy bueno calidad de primera Very good price and first class quality.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glass window in the bathroom

Everything was good except I didn't like the glass window in the bathroom as I wasn't sure people could or could not see the shadow of what we were doing inside the bathroom.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joachim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Right in the middle of everything. Difficult to get to with a car, but that's true for any hotel in the area. But they have a parking garage, at cost. A ground level room was all we could get because we booked late and it was a busy weekend, so it was a bit dark. But if you are in the city you don't spendmuch time in the room anyways.
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast, service, and location

Excellent service, great breakfast and location
Stayed 3 nights in Nov 2024

8/10 Good

Fidan

Liked: Staff & service
Comfortable hotel in the heart of Granada - all areas are quite walkable from this location. Staff was very polite and helpful, with good tips regarding sightseeing. The only thing - hotel had weak Wi-Fi - we were placed in the corner room (123) and our phones were losing connection to wifi as we were getting from hall to the bedroom. Other than that, all good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Liz

Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took two attempts driving around to find the hotel but directions the hotel provided were spot on once you realize that some odd turns and narrow streets mist be navigated. Hotel is centrally located and walkable to many sights. Staff was great. Would definitely recommend this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria Pilar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel. Beautiful inse patio with fountain as a lobby. Hallways look to patio. Place is tucked in but within minutes walk to main Avenues, plazas, bars an restaurant. Within 5 minutes to Cathetral.
Stayed 1 night in Oct 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely foyer- clean and comfortable room. Breakfast was amazing with a huge choice. Staff were friendly and very helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

arturo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with very friendly staff and great location
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value. Spacious clean rooms. The staff were lovely, extremely helpful. You don't need any more than this.
Stayed 1 night in Sep 2024

8/10 Good

Dilip

Liked: Cleanliness, staff & service, property conditions & facilities
??
Stayed 2 nights in Sep 2024

10/10 Excellent

Ovidio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the drive to get tot he hotel, which was challenging, the hotel was a good choice
Stayed 1 night in Sep 2024