See all properties

Krystal Urban Guadalajara

Property class: 3.5
VIP Access

Choose dates to view prices

Photo gallery for Krystal Urban Guadalajara

Property entrance
Exterior
In-room safe, individually decorated, individually furnished, desk
Lobby sitting area
Interior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Los Arcos de Guadalajara
    ‪7 min walk‬
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, Applicant Service Center
    ‪12 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(88 reviews)
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Breakfast, lunch, dinner served; Mexican cuisine
Hotel Velvet Plaza
Zona Minerva
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 3,732 reviews
The price is €69
includes taxes & fees
12 Apr - 13 Apr
Hotel Velvet Plaza

About this property

Krystal Urban Guadalajara

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Krystal Urban Guadalajara. During your stay, you're just a quick walk from Minerva Roundabout. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 9 minutes by foot from Minerva Roundabout and a 4-minute drive from US Consulate General Guadalajara
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Guadalajara hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 305 for adults and from MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Krystal Urban Guadalajara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1110 out of 1575 reviews
Rating 8 - Good. 273 out of 1575 reviews
Rating 6 - Okay. 117 out of 1575 reviews
Rating 4 - Poor. 34 out of 1575 reviews
Rating 2 - Terrible. 41 out of 1575 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alberto

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy buen hotel y en una excelente zona
Stayed 3 nights in Dec 2025

4/10 Poor

Hector

Travelled with group
Disliked: Cleanliness, property conditions & facilities
La habitación tenía mucho cabello y polvo. Me he hospedado un par de veces antes en este hotel pero esta vez sí decepcionó bastante la limpieza.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fatima Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025

6/10 Okay

Tessie Jennifer

Travelled with partner
Disliked: Amenities
Its an okay hotel should be 2-3 stars not 4. Our room had mold no fridge our AC would randomly stop working the rooms are worn out and not kept up with.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mario

Travelled with family
1 hour for a soup and when I got it was no flavor just boiled water
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have to say Isaiah may a great impression remembering me and my wife from out past visits . He greeted us with a warm welcome to the hotel while helping immediately to unload our luggage and bags for us to check in . I have to say regardless of us being long long time clients with Krystal . This hotel overall is great from start to finish . I have to say room was very clean like always . Alondra was very helpful too my helping book my ride to the airport. Thanks for the awesome stay and hospitality.
Stayed 1 night in Jan 2026

10/10 Excellent

Don, Henderson

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Stayed 3 nights in Nov 2025

10/10 Excellent

PEDRO S

Stayed 2 nights in Dec 2025

4/10 Poor

Heriberto

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Room was ok, spacious. It was a bit dirty when we received it. we found some hair sittinf in the shower also the sink appeared to be clogged. The nd the carpet on the hallways are very dirty. I used to stay here before but unfortunately not recommended anymore.
Stayed 1 night in Dec 2025

10/10 Excellent

Ramon

Stayed 6 nights in Sep 2025

8/10 Good

María Isabel Mardueño

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel estuvo espectacular, bonita vista desde la habitación, buen precio, cerca de muy buenos restaurantes, muy céntrico, enfrente de una hermosa plaza comercial. Lo recomiendo mucho y definitivo me volvería a hospedar aquí. El staff fue muy bueno, tuvimos problemas con el aire acondicionado de la habitación, no enfriaba, y nos cambiaron de habitación.
Stayed 2 nights in Dec 2025

10/10 Excellent

Severo

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

8/10 Good

Lilibeth

Business traveller
Liked: Property conditions & facilities
staff was very courteous. Especially the concierge who was very helpful and super friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Roger

Stayed 3 nights in Dec 2025

8/10 Good

John

Stayed 4 nights in Dec 2025

6/10 Okay

CARLOS

Stayed 3 nights in Nov 2025

10/10 Excellent

Lauro

Stayed 1 night in Dec 2025

10/10 Excellent

Marcus

Stayed 1 night in Dec 2025

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt had a chance to enjoy the amenities due my itinerary. However the staff and restaurant attention was great! Specially the waiter captian in the mornings was always pending my baby had her fruits ready!
Stayed 5 nights in Nov 2025

10/10 Excellent

ana maria

Liked: Cleanliness, staff & service, amenities
Todo muy bien
Stayed 1 night in Nov 2025