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The Ritz-Carlton Tenerife, Abama

5.0 star property

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Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony) | Premium bedding, minibar, in-room safe, desk
Citadel Two Bedroom Family Room Resort view | Premium bedding, minibar, in-room safe, desk
Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony) | Living room | 32-inch LCD TV with digital channels, TV, iPod dock

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife, 38687
  • Place, Abama Golf Course
    ‪7 min walk‬
  • Place, Playa de Abama
    ‪8 min walk‬
  • Place, Tenerife Beaches
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪26 min drive‬

Room options

View all photos for Citadel Deluxe Resort View

View from room

Citadel Deluxe Resort View

9.4 out of 10
Exceptional
(26 reviews)
  • Resort view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Ocean View

9.4 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Citadel One Bedroom Suite Resort View

Citadel One Bedroom Suite Resort View | Lounge

Citadel One Bedroom Suite Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Citadel Junior Suite Resort View

Citadel Junior Suite Resort View | Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Resort View

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Citadel One Bedroom Suite Ocean View

View from room

Citadel One Bedroom Suite Ocean View

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat One Bedroom Suite Garden View

  • Resort view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Citadel Junior Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Bedroom Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Deluxe Garden View

View from room

Retreat Adults Only, Deluxe Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Deluxe Ocean View

View from room

Retreat Adults Only, Deluxe Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Deluxe Garden View

Retreat Deluxe Garden View | Property amenity

Retreat Deluxe Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Deluxe Ocean View

Retreat Deluxe Ocean View | Property amenity

Retreat Deluxe Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, One Bedroom Suite Garden View

  • Resort view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, Bedroom Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony (Ritz Carlton Suite)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms, Balcony (Ritz Carlton Suite)

  • Ocean view
  • 277 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

  • Ocean view
  • 598 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Imperial Suite

Imperial Suite | Pool | 7 outdoor pools, pool umbrellas, pool loungers

Imperial Suite

  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Retreat Bedroom Suite with Pool

Premium bedding, minibar, in-room safe, desk

Retreat Bedroom Suite with Pool

  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Bedroom Suite with Pool

7 outdoor pools, pool umbrellas, pool loungers

Retreat Adults Only, Bedroom Suite with Pool

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Garden View

7 outdoor pools, pool umbrellas, pool loungers

Suite, 2 Bedrooms, Garden View

  • 129 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Retreat Two bedroom Suite with private pool

7 outdoor pools, pool umbrellas, pool loungers

Retreat Two bedroom Suite with private pool

  • 129 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Retreat Family Room

Retreat Family Room | Premium bedding, minibar, in-room safe, desk

Retreat Family Room

  • Garden view
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Retreat Family Room Ocean View

Retreat Family Room Ocean View | Premium bedding, minibar, in-room safe, desk

Retreat Family Room Ocean View

  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Citadel Two Bedroom Family Room Resort view

View from room

Citadel Two Bedroom Family Room Resort view

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Citadel Two Bedroom Family Room Resort view

View from room

Citadel Two Bedroom Family Room Resort view

  • Sleeps 4
  • 1 King Bed

View all photos for Citadel Deluxe, Accessible

Premium bedding, minibar, in-room safe, desk

Citadel Deluxe, Accessible

  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

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About this property

The Ritz-Carlton Tenerife, Abama

Luxury hotel on the beach, with 7 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton Tenerife, Abama's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
The Ritz-Carlton Tenerife, Abama offers 462 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa, Abama has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton Tenerife, Abama. During your stay, you're just a quick walk from Abama Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Spanish cuisine with a poolside location at M.B, one of the property's 8 restaurants
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, body treatments or hot stone massages at The Ritz-Carlton Spa, Abama
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 12 minutes by car from Alcala Beach and 14 minutes from Puerto Colon Marina
  • Free beach shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Ritz-Carlton Tenerife, Abama, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This Mediterranean hotel also offers a children's pool, a 24-hour fitness centre and a hot tub. Free self parking is available. A complete renovation of The Ritz-Carlton Tenerife, Abama was completed in June 2023.

This 5-star Guia de Isora hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
M.B – This poolside fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). 2-star Michelin rating. Reservations are required.
Akira Back Tenerife – Overlooking the ocean and golf course, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. 1-star Michelin rating. Reservations are required. Open selected days.
El Mirador – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Txoko – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Verona – This family restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The Ritz-Carlton Tenerife, Abama is listed in the 2022 Condé Nast Traveller Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 8 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Akira Back Tenerife
  • El Mirador
  • M.B
  • Txoko
  • Verona

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Billiards/pool table
  • Books
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 4 meeting rooms
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic coffee stirrers
  • Reception hall
  • Renovated entire property - June 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 31 May 2026 to 31 July 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 181 per vehicle (return, maximum occupancy 3)
  • Pet fee: EUR 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Ritz-Carlton Tenerife, Abama offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Abama
Abama Golf Guia de Isora
Abama Golf Resort Guia de Isora
Abama Resort
Abama Resort Golf
Golf Abama
Resort Abama
Ritz-Carlton Abama Hotel Guia de Isora
Ritz-Carlton Abama Hotel
Ritz-Carlton Abama Guia de Isora
Ritz-Carlton Abama
The Ritz Carlton Abama
The Ritz Carlton Tenerife Abama
The Ritz-Carlton Tenerife, Abama Hotel
The Ritz-Carlton Tenerife, Abama Guia de Isora
The Ritz-Carlton Tenerife, Abama Hotel Guia de Isora

The Ritz-Carlton Tenerife, Abama Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 552 out of 794 reviews
Rating 8 - Good. 172 out of 794 reviews
Rating 6 - Okay. 48 out of 794 reviews
Rating 4 - Poor. 14 out of 794 reviews
Rating 2 - Terrible. 8 out of 794 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

asta

Stayed 4 nights in Nov 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities
Our stay at The Ritz Carlton Abama was nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth, champagne on the terrace, and thoughtful touches that made us feel instantly at home. Every member of the team was kind, professional and truly passionate about what they do — special thanks to Isabelle, Carmen and Gustavo, who went above and beyond throughout our visit. The resort itself is breathtaking. From palm-lined gardens to ocean views, every space feels calm and beautifully designed. Our accessible room was both elegant and practical, with seamless access throughout and a private balcony that offered the most stunning views of the sea. It was wonderful to enjoy room service and unwind in comfort without a single compromise on style. Dining was outstanding — especially the seafood restaurant, where we enjoyed tender baby squid, the best paella we’ve ever tasted, and local wine that complemented it perfectly. The lobby bar’s cocktails and an impromptu rum masterclass were unexpected highlights. The spa was a true sanctuary. The therapists were lovely, and the range of treatments and facilities — from saunas and sensory showers to yoga on the terrace — created the perfect setting for relaxation. Accessibility was considered throughout, and I found using the facilities simple and safe. The Ritz Carlton Abama is a shining example of how luxury and accessibility can exist side by side. Thank you! See you in March!
Stayed 1 night in Oct 2025

8/10 Good

Taja

Stayed 5 nights in Oct 2025

10/10 Excellent

Kostadin, Gurnee

Stayed 5 nights in Oct 2025

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A large resort with flawless service, a spacious spotlessly clean and well equipped room, and a very good kids club. 3 pools - one due refurbishment next year - aging a touch but still fine, one adult only. Really good spa, and small but well equipped gym. Fabulous bathroom with separate shower (one of the best I’ve used) and bath. About 6 restaurants plus poolside bar and lobby bar providing food: this was expensive everywhere but good quality. Worth four and a half stars - dropping a half as it’s expensive yet shows its age in a couple of areas. Worth hiring a car if you want to venture out of the resort.
Stayed 4 nights in Oct 2025

10/10 Excellent

JAMES FREDERICK GORDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, so family friendly with great facilities.
Stayed 5 nights in Oct 2025

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and nice view. Friendly staff and delicious breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 7 nights in Oct 2025

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful as was the property. The breakfasts are good and ample.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rupert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic facilities and nice beach nearby
Stayed 3 nights in Sep 2025

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience, restaurant options were very limited though as most were closed, most staff were exceptional but a few were particularly rude mainly in Txoco restaurant. Upgrade to the retreat if you can, facilities are very good
Stayed 7 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Nawal, brooklyn

Stayed 7 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is probably the best we have ever stayed at. The quality of service is totally exceptional - the ethos of going the extra mile epitomises the brand of Ritz Carlton. They could never do too much from the bed turning down vservice to giving so much more. As it was our anniversary they made our room up with rose petals, a cake, bubbly and so much more. We had a truly exceptional stay. As it was also my birthday they made a wonderful gesture providing cake, wine and so much more. We are definitely returning to our now favorite location.
Stayed 6 nights in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Ritz-Carlton. The food was excellent, the views were beautiful, and the staff were very friendly and welcoming. Overall, the experience was truly enjoyable. The only issue I experienced was at the El Mirador restaurant when ordering a café latte. Although it is clearly listed on the menu alongside café macchiato, I was first given a latte macchiato, then an espresso macchiato, before finally receiving the correct drink after showing a picture. This was surprising, especially since I had no problem ordering the same drink earlier during my stay. For a property of this standard, I would have expected more consistency in service. That said, everything else was excellent, and with a bit of clarification or staff training on menu items, this would have been a perfect stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! All staff were friendly and professional And the service was top notch. Beautiful room and the whole resort was very clean. A choice of several restaurants , all fabulous.
Stayed 4 nights in Sep 2025

10/10 Excellent

VISHPAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 nights and 4 days this past week with my mother. I have stayed in many 5 star hotels around the world but I have never come across such friendly staff members anywhere else. Every single person from front desk to restaurant staff to staff around the resort had a smile on their faces and said hello every single time. Its little things like this that mattered and made the whole trip enjoyable for my mother and I. Thank you again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Norman F

Stayed 4 nights in Aug 2025

10/10 Excellent

Paul William, Norwich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lives up to the expectations, the staff are extremely helpful and friendly. We have a 6 month old baby with us and they couldn’t be more accommodating. Would highly recommend A+
Stayed 6 nights in Sep 2025

10/10 Excellent

Arvin Singh Khosa

Stayed 3 nights in Sep 2025

6/10 Okay

Hamed

Liked: Cleanliness, staff & service
The staff was incredibly friendly and attentive, however the hotel and facilities were not on par with Ritz.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alan Hercules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great ! Super clean and quite
Stayed 6 nights in Sep 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Sabine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great facilities but service was not reliable. Also we were not able to go to all the restaurants that we wanted to go because they were booked up more than a week before our arrival.
Stayed 7 nights in Aug 2025