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Novotel Ha Long Bay,

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Photo gallery for Novotel Ha Long Bay,

Spa
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Front of property – evening/night
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000
  • Place, Sun Square
    ‪1 min walk‬
  • Place, Bai Chay Beach
    ‪8 min walk‬
  • Place, Dragon Park
    ‪13 min walk‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪49 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Bay view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Single Beds

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Bay view
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Bay View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Bay View

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Bay View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds, Bay View

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Presidential Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)
  • Bay view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Vinpearl Resort & Spa Ha Long
Bai Chay
  • On private beach
  • Pool
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 554 reviews
The price is €105
includes taxes & fees
18 Jun - 19 Jun
Vinpearl Resort & Spa Ha Long

About this property

Novotel Ha Long Bay,

This hotel features an outdoor pool, a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Ha Long Bay, offers 225 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Novotel Ha Long Bay,, you're just a quick walk from Sun Square. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy ocean views while dining at Square restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Bai Chay Beach and Dragon Park
  • Airport shuttle service available for a fee
Novotel Ha Long Bay, offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 7 meeting rooms are available. Event space at this hotel measures 4090 square feet (380 square metres) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the luxury Novotel Ha Long Bay,. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Ha Long hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Square restaurant – This poolside restaurant serves breakfast, lunch and dinner. A children's menu is available.
Lobby Lounge Bar – This poolside bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
Poolside bar – This poolside bar serves brunch, lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 425,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge Bar
  • Poolside bar
  • Square restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,090 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Ha Long Bay,

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 800000 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 425000 per person
  • Airport shuttle fee: VND 1190000 per vehicle (one-way)
  • Rollaway bed fee: VND 800000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Ha Long Bay, offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ha Long Bay Novotel

Novotel Ha Long Bay

Novotel Hotel Ha Long Bay

Novotel Ha Long Bay Hotel Halong Bay

Novotel Halong Bay

Novotel Ha Long Bay Hotel

Novotel Ha Hotel

Novotel Ha

Novotel Ha Long Bay Hotel

Hotel Novotel Ha Long Bay Ha Long

Ha Long Novotel Ha Long Bay Hotel

Hotel Novotel Ha Long Bay

Novotel Ha Long Bay Ha Long

Novotel Hotel

Novotel

Novotel Ha Long Bay Hotel

Novotel Ha Long Bay Ha Long

Novotel Ha Long Bay Hotel Ha Long

Novotel Ha Long Bay, Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 441 reviews
Rating 8 - Good. 140 out of 441 reviews
Rating 6 - Okay. 42 out of 441 reviews
Rating 4 - Poor. 18 out of 441 reviews
Rating 2 - Terrible. 16 out of 441 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Yuliana

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Rooms should be better cleaned.
Stayed 1 night in Feb 2026

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside
Stayed 1 night in Feb 2026

10/10 Excellent

Choi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다
Stayed 1 night in Feb 2026

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Der Aufenthalt in diesem Hotel vermittelte mir ein großes Gefühl der Sicherheit, angefangen beim aufmerksamen Service des Personals bis hin zur Tatsache, dass die Ausstattung der Zimmer stets vollständig und in einwandfreiem Zustand war
Stayed 1 night in Feb 2026

6/10 Okay

Luan

Disliked: Amenities, property conditions & facilities
Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles
Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay at
Stayed 1 night in Jan 2026

10/10 Excellent

Gefei

Stayed 6 nights in Dec 2025

2/10 Terrible

Hany, Windsor

Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only
Stayed 4 nights in Nov 2025

10/10 Excellent

Evan

Stayed 2 nights in Oct 2025

10/10 Excellent

Chuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.
Stayed 1 night in Sep 2025

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.
Stayed 1 night in Oct 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Stayed 2 nights in Apr 2025

8/10 Good

Ricardo

Stayed 4 nights in Dec 2024

8/10 Good

Emily

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Stayed 2 nights in Dec 2024

10/10 Excellent

poonam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Tuan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

4/10 Poor

Tan

Travelled with partner
Liked: Cleanliness, staff & service
My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Stayed 2 nights in Jun 2024

10/10 Excellent

Van Duc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Stayed 2 nights in Dec 2023

6/10 Okay

nelly

Stayed 2 nights in Nov 2023

10/10 Excellent

husna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the food in their restaurant was lovely.
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 3 nights in Nov 2023