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Starcity Halong Bay Hotel

3.5 star property

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Photo gallery for Starcity Halong Bay Hotel

Front of property – evening/night
Outdoor pool
Buffet
Lobby
Deluxe Twin Room, 2 Single Beds, Bay View | Minibar, in-room safe, blackout curtains, free cots/infant beds

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Ha Long Street, Bai Chay Ward, Ha Long, City, Ha Long, Quang Ninh (province), 200000
  • Place, Sun Square
    ‪1 min walk‬
  • Place, Bai Chay Beach
    ‪8 min walk‬
  • Place, Dragon Park
    ‪13 min walk‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪49 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View | Minibar, in-room safe, blackout curtains, free cots/infant beds

Deluxe Room, 1 King Bed, Bay View

  • 30 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Room amenity

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Room amenity

Executive Suite

  • 58 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Bay View

Room amenity

Deluxe Twin Room, 2 Single Beds, Bay View

  • 30 sq m
  • Bay view
  • Sleeps 4
  • 2 Single Beds

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About this property

Starcity Halong Bay Hotel

Hotel with free breakfast, steps from Ha Long Bay
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free buffet breakfast and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre. Housekeeping is not available.
Starcity Halong Bay Hotel offers 152 accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and complimentary slippers. Cots/infant beds (complimentary) are also available.
An outdoor pool and a children's pool are on site.
During your stay at Starcity Halong Bay Hotel, you're just a quick walk from Ha Long Bay. Free breakfast, free self-parking and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Vietnamese cuisine while dining at Givral Restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Ha Long Bay and 8 minutes by car from Halong Bay Marina
Starcity Halong Bay Hotel offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

A business centre and meeting rooms are available. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Starcity Halong Bay Hotel. Free self parking is available.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.
Givral Restaurant – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Paradise Restaurant – This restaurant serves breakfast, lunch and dinner.
Star Bar – On-site bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Givral Restaurant
  • Paradise Restaurant
  • Star Bar

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 11 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Travellers who are not citizens of Vietnam are required to present a passport at check-in.

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Starcity Halong Bay
Starcity Halong Bay Hotel
Starcity Halong Bay
Hotel Starcity Halong Bay Hotel Ha Long
Ha Long Starcity Halong Bay Hotel Hotel
Hotel Starcity Halong Bay Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Hotel
Starcity
Aloha Ha Long Hotel
Starcity Halong Hotel Ha Long
Starcity Halong Bay Hotel Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Halong Bay Hotel Hotel Ha Long

Starcity Halong Bay Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 12 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Tomasz

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old with outdated bathroom with a disgusting & moldy shower curtain. Bed and pillow very firm - felt like sleeping on a floor. Receptionists are friendly, but barely speak English, which caused some issues with our airport transportation booking.

6/10 Okay

Max

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Misleading

Pros: Beautiful spacious rooms with king size beds. Cons: Hotel advertised that they had a spa and fitness facility. Their staff old me it was closed When I asked where it was. When I looked for it and couldn't find it they then told informed me they didn't have one.... very dissapointing. Location is terrible, surrounded by a shanty ghetto.

4/10 Poor

Gianni, Vina del Mar, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not much to do

I book the hotel since there was a SPA and a pool, well none of them where working [Don't know if Hotels.com or hotel not showing the right information] I went in low season and really there is no need to stay in Halong Bay, I would recommend to take a tour from Hanoi [day trip, 1 night or 2 in the Boats]. There is no much to do and the closer airport is 2-3 hrs away [around 50-60 USD] Definitely I recommend the Halong bay experience in the ocean, but in the city not much to do

8/10 Good

b.bowker, catba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not much here

staff were excellent and the rooms and restaurant were great but halong itself is very dull with absolutely nothing to see or do.

6/10 Okay

Jojo260, Vietnam

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Poor service

The service was not great. With a couple of incidents making this hotel the worse one we stayed in during our trip x

6/10 Okay

mmxxii, SLC, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not bad but stop acting 5 star

hotel is not as big a deal from the main road and "beach" as others said. the hotel was good, the pool is an after thought that is in fact out front/side of hotel but we enjoyed it very much. maybe just because we are experienced travellers and and are grateful when we have things like a pool and an excellent view from what you paid (not allowed to say how much but it was great) The people in Halong area were not at all nice and I would not go back to the area at all. wish I had just been happy seeing pics of it for all the hassle getting there and back (not an easy ride there on shared mini-bus)

10/10 Excellent

Rosie Lee, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Really great stay! Room a lot bigger than we thought! Service was great! Rooms cleaned daily, bath robes, slippers etc. Surrounding area has everything you need at all different price ranges. Night market and beach are less than a minute walk from hotel and there are plenty of tour places around with the boat port (where the bay tours lead from) is within walking distance too. Definitely recomend!

8/10 Good

Vin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay at Starcity

Hotel location was great but not beside of the main road. Need to walk in around 5 mins and walking distance to Halong night market. Service was excelent and friendly staff.

8/10 Good

Andy, Thailand-Germany

Liked: Cleanliness, staff & service, room comfort

Friendly Hotel, good for one night

Starcity shares the problem of the whole region: Nobody will stay there longer than two nights - people visit Halong Bay on boat cruise (1 or two nights) and have one overnight stay before or after the cruise. Starcity is nice and rather well located, as a taxi can bring you anywhere you like. Breakfast was ok, but not very western, as they accomodate 95% Chinese and other Aseans. But a backpacker can easily survive - rooms are big enough, the view is ok (if the weather is on your side), staff is friendly (but speaks no English) and the restaurant in the hotel and all restaurants around the hotel are good and cheap. Starcity has got the charme of the seventies, but this common to almost all hotels in the area. Tourism industry has changed the flair over the years. Finally, we can recommend it and would come back.

6/10 Okay

Chen, Singapore

Location is alright only

Hotel is in a small road with piece of empty land in front of it. Still relatively close to night market. Pool pictures on website are so deceiving, its a standalone outdoor pool by the side of the carpark. Breakfast is acceptable. Hotel mainly catered for tour groups.

8/10 Good

Jin ho, spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

overall good stay no complain

6/10 Okay

john, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great view

overall good hotel with a very limited restaurant menu.very helpful staff

6/10 Okay

ds999, margate, kent. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful value, comfortable hotel - great views

great value for money. up a hill about 200 yards from seafront and a one dollar taxi/mc taxi ride to public jetty with junks to see halong bay. great views from rooms with sea views on upper floors. comfy room, good a/c, clean with big comfortable bed and full size bath in bathroom. fridge with reasonably priced beers etc. great brekky with local and western items including omlette chef! reception staff very helpful, nothing too much trouble - even called united airlines office in vietnam for me - thoroughly recommend

4/10 Poor

Elias

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

øv oplevelse i bund og grund.

Det var under al kritik. Absolut ikke som annonceret, damen i receptionen forsøgte at score ekstra penge ved at give misvisende informationer omkring priser ved ekstra overnatning. Byggelarm hele døgnet, og dårlig morgenmad. Hotellet har så også skiftet navn midt i det hele, således at det hedder aloha hotel istedet for Starcity hotel. Der var ikke baby seng som annonceret på hjemmeside, der var ikke babystol ved morgenmaden. Morgenmaden var mangelfuld og kedelig. Kan ikke anbefale dette sted.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Fotos versprechen mehr als vorgefunden. Lage anders als im Beschrieb. Renovierungen über dem Zimmer. Keine Informationen im Zimmer über Zeiten und Angebote (Frühstück, Spa etc.) Freundliches Personal.
Stayed 1 night in Oct 2019

10/10 Excellent

duck jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Mai

Cam thay khong duoc thoai mai
Stayed 1 night in Mar 2018

6/10 Okay

Hyuckjin, Korea

Disliked: Room comfort

불만족

별도였음. 위치 및 주변 환경이 매우 미흡. 다만 아침식사는 만족

6/10 Okay

Verified traveller

Liked: Staff & service

4/10 Poor

Paulina

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Jeong Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

M.A, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

微妙かな？

3泊しました。良かったのは朝食。ベトナムコーヒーは癖になる美味しさでした。ホテルスタッフもフレンドリーで、コンシェルジュ含めいろいろと相談に乗ってもらいました。良くなかったのは設備面。レストランは1階にしかないし、SPAも見当たりません。ランドリーサービスを利用しようと何度かコールしましたが、一度も出てもらえませんでした。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nothing special but still good

The bed was like sleeping on a park bench.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Le personnel ne parle pas du tout anglais et est souvent incompétant ; on y perd sa patience et son temps. Sinon les chambres sont propres et agréables.