See all properties

Hakone Kowakien TEN-YU

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hakone Kowakien TEN-YU

Reception
Hot springs
In-room safe, blackout curtains, cots/infant beds, free WiFi
In-room safe, blackout curtains, cots/infant beds, free WiFi
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

View in a map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Lake Ashi
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(18 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

Similar properties

Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom) | Room amenity

Hakone Kowakien Mikawaya Ryokan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 187 reviews
The price is €339
12 Sept - 13 Sept
Hakone Kowakien Mikawaya Ryokan

About this property

Hakone Kowakien TEN-YU

Luxury ryokan with sauna and spa services
A restaurant, a bar/lounge and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with Hot tubs and a safe. 50-inch LCD televisions come with digital channels.

Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, a gift shop and multilingual staff
  • On-site recreation includes hot springs and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Steps from Hakone Kowakien Yunessun and 3 minutes on foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) – This steakhouse only serves dinner.
Kihinkan(sobakaiseki) – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1293 out of 1571 reviews
Rating 8 - Good. 183 out of 1571 reviews
Rating 6 - Okay. 51 out of 1571 reviews
Rating 4 - Poor. 21 out of 1571 reviews
Rating 2 - Terrible. 23 out of 1571 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dasom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족 단위로 묶었습니다. 노천탕, 경치 모두 매우 좋았습니다. 하프보드로 양일 모두 뷔페 먹었는데 일식이 입에 맞지 않아 힘들어하시던 아버지도 잘 드셨습니다.
Stayed 1 night in Jun 2025

10/10 Excellent

Leanna

Stayed 1 night in Apr 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with clean, modern architecture. The staff were nice, friendly, and attentive to requests. Although a bit pricey for the room rate, I highly recommend staying here if you ever come to Hakone, Japan
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ryokan was beautiful. The onsen was truly special with breathtaking views into the mountains and waterfall for the open air bath. The water really was different - made my hair silky smooth. The kaiseki dinner was also an experience I would definitely recommend trying! Beautiful presentation.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at Ten-yu. So much that we came back a second time in 2 years. Everything in their facility is professional and cater to their clients. The breakfast and dinner buffets have a wide variety of quality cuisine. Both onsens are different, unique, and enjoyable. We thoroughly enjoyed our time there. We would definitely visit a third time!

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this property - so peaceful and relaxing! We were two adults with our two children (ages 10 and 13) and had a delightful time here. It’s a bit of a hike to get to, but was worth it 100%. Staff was very good. Visited the onsen twice and started to get the hang of it! Thank you for a wonderful stay!
Front from front of hotel
View from our balcony
Stayed 1 night in Jun 2025

10/10 Excellent

Syed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so welcoming, the service from the moment we arrived was outstanding. The ladies came out of the hotel to help us check in, the hotel itself had so many great things available. Loved the free ice cream vending machine. Special thanks to Manna, he was so kind and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

SUIMEI, Parlin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was one of my best hotel stays. It was expensive but it's totally worth it. You felt welcome the moment you stepped off the shuttle. Hotel staffs were great and attentive. The breakfast and dinner buffets were amazing, food quality and selection were all top notch. Onsen on the 5th and 6th floor, got to try both of them to feel the different atmosphere. Foot spa at the main floor. If you need privacy, tub and swing chair on your balcony is another option. Love everything, definitely will go back again!
Stayed 2 nights in May 2025

10/10 Excellent

michelle, Mukilteo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful area and grounds. We are new to onsens and noticed they even give an onsen orientation class. We ran out of time to use the pool but hear it is nice. The buffet dinner was robust but you must be aware that it is timed and drinks may cost extra. We enjoyed the options and were able to sample a lot of new foods. Staff were very helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mark Minoru

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing hotel, with excellent amenities and an amazing view.
Stayed 2 nights in May 2025

10/10 Excellent

chin-chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. We had a large and well appointed bedroom on 6th floor with a balcony overlooking the stunning green landscape with a spring water bath and swing chair. Staff can’t do enough and you feel very well looked after. Nice touches such as free drinks and ice cream. Wonderful onsen and Japanese garden. Very extensive breakfast buffet. It’s a large hotel and was very noisy when we arrived but was quiet and peaceful after that and had a wonderful air of calmness. Get very clear and detailed instructions from hotel on where to pick up shuttle bus from Gora station to hotel on arrival as this was very confusing from information given which needed to be much clearer.
Stayed 2 nights in May 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
An excellent experience in Hakone.
Stayed 1 night in May 2025

10/10 Excellent

Sun Myung, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly outstanding! Everything—from the exceptional staff and top-notch service to the excellent amenities—exceeded expectations. I even accidentally left my pants behind, and they graciously shipped them to my next hotel at no cost. Now that's incredible service!
Stayed 1 night in May 2025

10/10 Excellent

Gil

Stayed 1 night in May 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay :)
Stayed 2 nights in May 2025

10/10 Excellent

Nelson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, rooms were amazing, onsen was wonderful! Would come again
Stayed 1 night in May 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best experience for a honeymoon

Amazing, confortable, peaceful, the staff was very friendly and helpful I strongly recommend this place and I will come back again
Stayed 1 night in May 2025

10/10 Excellent

Christine

Stayed 1 night in May 2025

10/10 Excellent

Kok-Wai

Stayed 1 night in May 2025