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Hakone Suisen

2.0 star property

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Photo gallery for Hakone Suisen

A balcony with two wicker chairs, a small table, and a glass railing overlooking a mountainous landscape.
A wooden interior with a glass partition and a reflective floor.
A room with a large window, two red chairs, and a table with a teapot and cups.
A traditional Japanese-style room with tatami flooring, a low table with cushions, a sliding door, and a view of the outdoors.
A modern hotel room with a large window, a dining table, a sofa, and a TV.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
254 Ohiradai, Hakone, Kanagawa, 250-0405
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Hot Springs
    ‪8 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪13 min drive‬

Room options

View all photos for Single Room, 1 Single Bed, Non Smoking, Mountain View

A modern hotel room with a bed, a desk, and a view of the outdoors.

Single Room, 1 Single Bed, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room, Non Smoking, Mountain View

A traditional Japanese-style room with tatami flooring, a low table, cushions, a television, and sliding doors.

Standard Triple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Comfort Quadruple Room, Non Smoking, Mountain View

A modern room with a large window, a dining table, and two chairs.

Comfort Quadruple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Quadruple Room, Non Smoking, Mountain View

A hotel room with two beds, a small table, chairs, a sofa, and a large window offering a view of the outdoors.

Superior Quadruple Room, Non Smoking, Mountain View

9.8 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Non Smoking, Mountain View

A traditional Japanese room with tatami flooring, a low wooden table, and a sliding door.

Deluxe Quadruple Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Executive Triple Room, Non Smoking, Mountain View

A hotel room with two beds, a desk with a chair, a balcony with a chair, and a view of greenery.

Executive Triple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Room

Iron/ironing board (on request), free WiFi, bed sheets

Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Japanese Room, Mountain View, Mountain View, Non-smoking

Interior

Japanese Room, Mountain View, Mountain View, Non-smoking

  • Sleeps 5
  • 1 Double Futon
  • Free Wi-Fi

View all photos for Room

Iron/ironing board (on request), free WiFi, bed sheets

Room

  • Sleeps 5
  • Free Wi-Fi

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About this property

Hakone Suisen

A microwave in a common area, a fridge in a common area and free self-parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Hakone Suisen offers 15 accommodations with rice cookers and complimentary slippers. Full-sized fridge/freezers and microwaves are provided. Bathrooms include bidets, hairdryers, children's slippers and toothbrushes and toothpaste.

This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). LCD televisions are featured in guestrooms. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 11:00 PM. There are 2 hot springs open between 3:00 PM and 11:00 PM.
Our customers tell us that they can't get enough of the helpful staff at Hakone Suisen. During your stay, you'll be within walking distance of Hakone Hot Springs. Features include free WiFi in public areas and free self-parking, plus an indoor mineral hot spring (onsen).
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Amenities include a vending machine, a shared microwave and a shared fridge
  • On-site recreation includes hot springs
  • Just a 3-minute drive from Hakone Hot Springs and 6 minutes from Hakone Kowakien Yunessun
Hakone Suisen offers its guests hot springs. WiFi is free in public spaces. Hakone Suisen also features a vending machine, a microwave in a common area, and a fridge in a common area. Free self parking is available.

Smoking is allowed in designated areas at this Hakone ryokan.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 2 hot springs

Family friendly

  • Children's books
  • Children's dinnerware
  • In-room full-sized refrigerator/freezer
  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Spa

  • 2 hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 41 ºC
  • Public bath open from 3:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Hakone Suisen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 157 out of 181 reviews
Rating 8 - Good. 19 out of 181 reviews
Rating 6 - Okay. 3 out of 181 reviews
Rating 4 - Poor. 1 out of 181 reviews
Rating 2 - Terrible. 1 out of 181 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay but breakfast very basic and meals to buy for cooking not great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. Decent breakfast. Enjoyed both indoor and outdoor hot spring very much.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. I recommend the place and definitely would go back here.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

OCTAVIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are excellent, will return soon
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional, facilitie was great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ritwik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best property to experience the Japanese culture and Suisen. Highly recommend
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay and relax.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Agnieszka

Amazing place. The atmosphere was peaceful and relaxing, surrounded by beautiful nature, which made it the perfect getaway from the busy city. The rooms were very clean, comfortable, and traditional, which made the stay feel authentic and special. The onsen was one of the highlights — very clean, relaxing, and not too crowded. It was the perfect way to unwind after a day of exploring Hakone.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Rhiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice accommodation, staff are really friendly and the town beautiful for a quiet getaway
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Staff were very kind to us despite being English-speaking tourists, lovely view of the valley, and strong Japanese vibes throughout the property. Price was right too. Only off putting part was the interesting walk from the train station.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here - quiet and serene with beautiful mountain views. The onsens were incredible and often empty because of how small the hotel is. Great service and facilities!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ryokan experience.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Very clean and spacious room. A traditional Japanese feel to it! The amenities were great. They had most things you might need, including Yukatas. This together with the onsen bath made this a very relaxing stay. Finally, the staff was lovely and very helpful!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the hot springs and the how great the staff was. I will gladly come back again next.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Masha

Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Hakone Sui​sen. The location is fantastic — peaceful, beautiful, and perfectly placed for exploring Hakone. The atmosphere feels truly magical and relaxing from the moment you arrive. The staff were so welcoming and kind, which made the experience even more special. Our room was beautiful, comfortable, and very well kept. We felt completely at ease the entire time. This was one of the highlights of our trip and we would happily stay again. Highly recommend!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
The whole place was spotless, staff was more than great, but what stood out is their attention to details: the way they recognize you and bring you your shoes as soon as you enter the lobby, they give you a flashlight if you go out at night, they take time to explain things. It is the PERFECT place to stay for a night or two, in a quiet environment.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a very nice place to stay. It was very calm and clean and the stuff was very friendly. It was also very affordable for a beautiful room.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Luisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, beautiful property in the mountains. It’s more of a spa-hotel, So not super convenient for us (we needed a place to sleep and a shower). Did not relize that our room had as bathroom but no shower, but the staff was super helpful and offered a room for a moderate fee, Would. Inlikwses
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price. Very friendly and helpful staff. Quiet, nice and cosy facilities. Enjoyed my stay very much.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, romantic and a must visit
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ryokan was very unique for a first timer like me. Staff were very polite and helpful, and could speak good English which was a big help! Would definitely recommend to anyone staying in a Ryokan for the first time.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice the place was so clean we love our stay we definitely will recommend it !!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and clean. Loved the traditional rooms and the onsen.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lounge, interesting books and records and artwork, friendly and helpful staff, clean. Great hot baths, quiet and relaxing.
Stayed 1 night in Apr 2025