6/10 Okay
Chongxun
Travelled with partner
10 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A few minutes walk from the Gora train station, the hotel has spacious room with big window of Mountain View. The breakfast was fantastic with so many traditional Japanese or Western style choices. We bought the dinner buffet in the hotel, which was excellent in a relaxing environment. The free coffee, snacks in the afternoon and free beer in the evening at the library is a really nice touch.
But a rude front desk stuff (an India lady) ruined the five-star rating we would have given and a perfect experience we would’ve had in the hotel. We arrived the hotel at noon with a Japanese friend who lives in a town not far away from Hakone. We wanted to run around Lake Ashino so we changed to running cloth, stored our luggages and backpacks, including my friend’s backpack. When we returned to check in, the Indian receptionist keeps on asking about my Japanese friend, even though I ensured her that my friend just needs to pick up her backpack (all our luggages and backpacks were already placed in our room, a nice service) from our room and leave. The Indian receptionist’s attitude is a steep contrast — arrogant, suspicious — from all the other stuff we have encountered in the hotel, who are all welcoming and polite.
Chongxun
Stayed 1 night in Mar 2025