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Hotel Hakone Terrace

Property class: 3

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Photo gallery for Hotel Hakone Terrace

Property entrance
Food and drink
Front of property – evening/night
Free WiFi
Deluxe Twin Room | Free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Hakone-machi Gora 1320-934, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Museum of Art
    ‪3 min walk‬
  • Place, Hakone Gora Park
    ‪5 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | Free WiFi

Standard Double Room

  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Family Bedroom

Free WiFi

Family Bedroom

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

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Property amenity
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  • Parking included
  • Free Wi-Fi
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About this property

Hotel Hakone Terrace

A restaurant, a coffee shop/cafe and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is not available.
Hotel Hakone Terrace offers 8 accommodations with complimentary slippers and a hairdryer. Rooms open to balconies. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

During your stay at Hotel Hakone Terrace, you're just a quick walk from Hakone Gora Park. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Amenities include a terrace
  • Just a 4-minute walk from Hakone Gora Park and a 2-minute drive from Hakone Open Air Museum
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi.

This 3-star Hakone hotel is smoke free.

Hotel Hakone Terrace has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • No housekeeping service

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Late check-in fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after 7 PM must contact the property by 6 PM to make arrangements. Otherwise, check in after 7 PM is not permitted.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 7 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakone Terrace
Hotel Hakone Terrace Hotel
Hotel Hakone Terrace Hakone
Hotel Hakone Terrace Hotel Hakone

Hotel Hakone Terrace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 88 reviews
Rating 8 - Good. 36 out of 88 reviews
Rating 6 - Okay. 13 out of 88 reviews
Rating 4 - Poor. 1 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great property but restaurant was average. Dinner I had there was below average. Salmon was over cooked and served with partially reheated vegetables. Also, disappointing that cuisine was Italian vs Japanese.
Stayed 1 night in Jan 2020

10/10 Excellent

ALEXEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Japanese Aspen without the skiing

excellent condition and great use of space in the room. location could not have been any better too - close to the bus stop and the rope way.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Kian Heng

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the staff were great when we rang to say we would be a little bit late for check in. They waited till we had arrived. Our hotel room was very spacious and perfect for our one night stay.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovey with a wonderful view and the staff were just so helpful. The service they provided to us was above and beyond, making for a very pleasant stay.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Restaurant dinner menu was delicious
Stayed 3 nights in Oct 2019

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Amazing, sparkling , like new , great stay.
Stayed 1 night in Oct 2019

8/10 Good

M, Chicago, IL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to cable car and Gora. Would stay here again.
Stayed 2 nights in Aug 2019

10/10 Excellent

KrisEv07

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, our room was spacious and very clean. We enjoyed our stay!
Stayed 1 night in Aug 2019

8/10 Good

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but the location is a bit far from station and no restaurants around
Stayed 1 night in Jun 2019

8/10 Good

Faizal

Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant stay in Hakone !

Very happy and pleased with the stay!!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most caring and helpful staff we have had so far!! I’d stay here again in a heartbeat!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms and not to far from a convenience store and the cable car.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and very spacious. The high tech tub was awesome. The staff were very friendly, and they have Netflix which is great when you've been travelling for weeks and just want a night in! There is no elevator, carrying our luggage up to the third floor was a bit of a pain.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, large room, had aircon and heater. The room had a kitchen with a cook top but no tea towels, cutlery, utensils, pots or pans. The room was not cleaned during our stay. There was no elevator, only stairs which made it difficult as we had to carry out luggage up 3 flights.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly owner. Was helpful with town details and welcoming. Twin room was very large for Japan with own kitchen and separate bathroom. Room was well finished throughout and modern.
Stayed 2 nights in Apr 2019

10/10 Excellent

Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick break away to have a look around. Good space for a family
Stayed 1 night in Jan 2019

2/10 Terrible

Farzanah

Disliked: Cleanliness, room comfort

Poor service

Room does not get cleaned during your stay at all. No lift so you need to bring your bags up to your room yourself.
Stayed 3 nights in Dec 2018

8/10 Good

Aditya

It was a decent okeyish type of experience. Hotel should look forward to relaxing checkin timing rules
Stayed 1 night in Nov 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Accommodation

Great location at a reasonable price. Friendly staff and restaurant next to lobby. Large, clean rooms as well.
Stayed 1 night in Oct 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hakone Gem

Great location, large and clean room, and accommodating staff. Highly recommend this hotel.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018