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Hotel Musashiya

3.5 star property

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Photo gallery for Hotel Musashiya

Public bath
Public bath
Japanese-Style Room with Mountain View (20sqm) | In-room safe, desk, iron/ironing board
A hot tub with a view of a lake and mountains.
A hot spring bath with a wooden deck and a view of a lake and mountains.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Breakfast available
  • Business services
  • Room service
  • Housekeeping

Explore the area

View in a map
Motohakone 20, Japan, Hakone, Kanagawa, 250-0522
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Shrine
    ‪10 min walk‬
  • Place, Lake Ashi
    ‪12 min walk‬

Room options

View all photos for Japanese-Style Room with Lake View (20sqm)

Japanese-Style Room with Lake View (20sqm) | In-room safe, desk, iron/ironing board

Japanese-Style Room with Lake View (20sqm)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Room with Mountain View (20sqm)

Japanese-Style Room with Mountain View (20sqm) | In-room safe, desk, iron/ironing board

Japanese-Style Room with Mountain View (20sqm)

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Basic Single Room, Mountain View

Basic Single Room, Mountain View | In-room safe, desk, iron/ironing board

Basic Single Room, Mountain View

  • Mountain view
  • 19 sq m
  • Sleeps 1
  • 1 Single Futon

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About this property

Hotel Musashiya

Along with a coffee shop/cafe, this ryokan has coffee/tea in a common area and a microwave in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, a library and free newspapers.
Hotel Musashiya offers 35 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries, hairdryers and children's slippers. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Hotel Musashiya, you'll be within walking distance of Lake Ashi. Free WiFi in public areas, free self-parking and a coffee shop/cafe are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Full breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • On-site recreation includes hot springs
  • Within a 15-minute walk of Lake Ashi and Hakone Shrine
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Musashiya offers its guests hot springs. A library, a terrace, and a vending machine are also featured at the family-friendly Hotel Musashiya. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Hakone ryokan.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 9 AM for a fee: JPY 2,000 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal
  • Tea service

Things to do

  • Books
  • Hot springs
  • Karaoke
  • Library
  • Table tennis

Family friendly

  • Children's dinnerware
  • High chair
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • Genkan (entryway)

Room amenities

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • In-room dining only
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Fusuma (room partition)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 2000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7 AM - 10:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Beds and futons are provided based on the number of adults in the reservation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Musashiya Hakone
Musashiya Hakone
Musashiya
Hotel Musashiya Ryokan
Hotel Musashiya Hakone
Hotel Musashiya Ryokan Hakone

Hotel Musashiya Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 153 reviews
Rating 8 - Good. 63 out of 153 reviews
Rating 6 - Okay. 24 out of 153 reviews
Rating 4 - Poor. 11 out of 153 reviews
Rating 2 - Terrible. 4 out of 153 reviews

7.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Great Staff, enjoyed breakfast
Stayed 1 night in Jul 2023
Verified

8/10 Good

Axel-Peter C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind service, great lake view, fantastic dinner
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, amenities
best view of Hakone Shine
Verified

6/10 Okay

Verified traveller

The reason I book this Hotel I want to see the lake and cruise around to see the beauty of the little town
Stayed 1 night in Nov 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The view of Ashi Lake is beautiful. The hotel is walking distance to the Hakone Sight Seeing lake cruise. The hotel is a bit dated but other than that, the staffs are very friendly and helpful.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great traditional experience

We had a fantastic stay. It gave us a traditional Japanese experience in a ryokan with dinner in our room. We got some nice wine (would you believe from the seven eleven just down the road from the hotel), and had a lovely relaxing night watching the sunset and having dinner n chatting in our lake view room. The onsen was also lovely. The hotel is a little dated on first impression, but I soon forgot about that once we got to the room and started enjoying the whole experience.
Verified

10/10 Excellent

Maylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The building was old but it was nice coz i got to experience japanese style room but the toilet doesnt have a bidet.
Stayed 2 nights in Aug 2022
Verified

2/10 Terrible

Doug

Disliked: Amenities
Hot and uncomfortable room. Hotel is old and in rundown condition.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Icky! Glad we had only one night!
Stayed 1 night in Sep 2023
Verified

6/10 Okay

steve

Liked: Amenities
A little run down. Didn’t use shower in their room too dirty. Used so showers. Good location nice view. Staff was nice. Lobby smells musty. Someone was smoking on our floor could smell it all over.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Old style Japanese hotel, with futon bed and hot baths. Nearby the Hakone shrine and lake view, short walk to the left to see Mt. Fuji. Try and go there to view it around sunrise and/or sunset. Hakone shrine is lit up in the early evening and no one around! If you spend a few days in Hakone get the Hakone Free pass. If only taking the bus to and from the hotel just pay the bus fare which is cheaper. To get there take bes H from odawarra station, bus can get very crowded
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Farrah

Disliked: Cleanliness, property conditions & facilities
This was the most absolutely disgusting lodging experience I have ever had. One word sums up this hotel perfectly: DIRTY. The sink had old watermarks and toothpaste from the previous guest. There was dust, stains, dirt, and rust everywhere. The bathroom was exceptionally bad, worse than a public bathroom. It is clear that they have never once wiped or disinfected surfaces in the room. The futons were so thin that it felt like you were sleeping straight on the ground. The room also had a horrible public bathroom smell that didn’t go away. The staff was nice but I would not recommend this hotel to anyone, especially given the high price. We got out as soon as we possibly could.
Stayed 1 night in May 2023
Verified

8/10 Good

Sunver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is definitely unique! i requested a non-smoking japanese style room which they did provided! i honestly loved the view of the Lask Ashi from my room! The staff was friendly and definitely helpful! I made a mistake of booking a smoking room, but i needed a non-smoking room, which they easily changed it to that when i emailed in regards of my booking mistakes. Their onsen are phenomenal! they had an indoor onsen and outdoor onsen, tried both and i think i love the outdoor onsen over the indoor ones(just a personal preference) I guess my only downside for this hotel is the housekeeping, i did stay for 4 days and 3 nights, it didnt seem that they do any housekeeping at all? luckily i had some plastic bags that i used as a garbage bags(there was also some garbage can in my room, but it didnt look like its enough, since there was no housekeeping during my stays. The room is a little outdated, could really use some renovations in my opinion. But other than those, i would definitely come back to this place and hopefully it gets some improvements in regards of housekeeping and renovations. Oh, they also have some sort of curfew before they locked their doors. If i remember correctly there are 2 doors that you can get in, the main big door which closes at 21:00 pm, and the small door besides it that closes at 23:00 pm, so if you are planning on staying to this place, those are the hours before they close the doors for the night(Ya, it kind of weirds me out regards of curfew)
Verified

8/10 Good

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
元箱根港のまわりを散策したくて、近くの宿を探してました。ロケーション抜群で、どこに行くにも便利でした。
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Jumpei

Disliked: Cleanliness

いまいちでした、、、

いろんなものが古い。清潔感が乏しい。 お風呂も汚い。 その割には宿泊費が高い。
Stayed 1 night in Apr 2023
Verified

8/10 Good

Norio

Liked: Cleanliness, staff & service
従業員の対応は良かったです！
Verified

6/10 Okay

Koichi

箱根湯本から旧箱根街道(旧東海道)をたどって元箱根までくると目の前にあるのがむさしやさん。箱根神社もすぐ近くで観光には便利。今回素泊まり予約したが近隣のレストラン、居酒屋大概17:00には閉店するのでここは素泊まりおすすめしない。 宿の設備は古さを感じるが箱根・芦ノ湖界隈でこの価格なら仕方ないか。
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

よしかつ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
歴史ある古い旅館のようですが、芦ノ湖に飛び込めるぐらい近くて、景色に癒されます♪ 食事は食べきれません。
Stayed 1 night in Aug 2022
Verified

8/10 Good

??

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
施設もスタッフも昔ながらの雰囲気ですが、私は嫌いじゃないです。
Stayed 1 night in Apr 2022
Verified

8/10 Good

Yuko

Liked: Staff & service
スタッフの皆さんがとても親切で感じが良かったです。
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

hikaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夕飯は成人男性には少し足りないかもしれないてますが、朝は充分に出てきます。
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

noriko

Liked: Staff & service
古い設備は否めないが、大浴場から芦ノ湖の眺めが最高でした。
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

昔ながらの旅館

ホテルというより旅館。おじいちゃん、おばあちゃんが親しみやすく、お料理も量が多く、歓待してくださる気持ちが伝わってきました。 コロナ禍で宿泊者が少なく、経営的に大変で、お年寄りが中心にはたらいていらっしゃったので、掃除など細かいところに手が廻らないのだろうと感じましたが、元箱根港に近く今回の旅程においてはロケーションが最高で、概ね満足しました。ありがとうございました。
芦ノ湖のスワンボート、愉しかった。
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
和室でした。二人で利用しましたが、十分な広さでした。 芦ノ湖遊覧船の元箱根港の目の前です。関所跡まで歩いても15分から20分程度なので、観光の拠点としては非常に便利だと思われます。
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location and their service was good, however facility was bit old and was not clean.
Stayed 2 nights in Mar 2021