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Hotel Okada

4.0 star property

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Photo gallery for Hotel Okada

Public bath
TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers
Balcony view
Exterior
Down duvets, in-room safe, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
191 Yumoto Chaya, Hakone Machi, Ashigara Shimogun, Hakone, Kanagawa-ken, 250-0312
  • Tenzan Onsen
    ‪1 min drive‬
  • Hakone Open Air Museum
    ‪11 min drive‬
  • Lake Ashi
    ‪14 min drive‬

Room options

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm | Down duvets, in-room safe, free WiFi, bed sheets

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

  • 42 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

  • 36 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

  • 51 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

  • 51 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Standard Japanese Style Room, Non Smoking

Standard Japanese Style Room, Non Smoking | Down duvets, in-room safe, free WiFi, bed sheets

Standard Japanese Style Room, Non Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Upper Floor Japanese Western Style Room, Non Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room, Non Smoking

  • 43 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm | Down duvets, in-room safe, free WiFi, bed sheets

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

  • 64 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

View all photos for Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

Living area | 32-inch flat-screen TV with digital channels, TV

Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5
  • 2 Single Futons

View all photos for Upper Floor Japanese Western Style Room - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room - Non-Smoking

  • Sleeps 5
  • 2 Single Beds

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

  • Sleeps 5
  • 2 Single Beds

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

View from property

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5
  • 2 Single Beds

View all photos for Western-style Twin Room SENYU With Hot Spring Bath

Down duvets, in-room safe, free WiFi, bed sheets

Western-style Twin Room SENYU With Hot Spring Bath

  • Sleeps 2
  • 2 Single Beds

View all photos for Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

Interior

Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Japanese-Style Room - Non-Smoking

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Standard Japanese-Style Room - Non-Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

Interior

Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

  • Sleeps 5
  • 5 Single Futons

[Upper Floor Guest Room] Japanese-style Room [Japanese Room] [Non-smoking]

  • Sleeps 5
  • 5 Single Futons

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  • Restaurant
4.2 out of 5, Very good, (512)
The price is €186
for 1 room
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About this property

Hotel Okada

Boardwalk/promenade ryokan with spa services and 24-hour front desk
A restaurant, a snack bar/deli and a coffee shop/cafe are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and a 24-hour front desk are on-site.
Hotel Okada offers 103 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:30 AM and 12:30 AM. The temperature in the hot springs is set to 131°F.

Our customers tell us that they can't get enough of the helpful staff at Hotel Okada. During your stay, you're just a quick walk from Tenzan Onsen. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes hot springs
  • 12 minutes by car from Odawara Castle and 14 minutes from Hakone Open Air Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. Hotel Okada offers its guests hot springs. Event space at this ryokan measures 5199 square feet (483 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at Hotel Okada. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Sky Lounge – This buffet restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sky Lounge

Things to do

  • 2 indoor hot springs
  • Arcade/game room
  • Pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's dinnerware
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • 5,199 square feet of conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river
  • On the boardwalk/promenade
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot springs open from 5:30 AM - 12:30 AM
  • Hot springs water temperature - 55 ºC
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 12 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Geta (wooden sandals)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Due to renovations, the foot bath and the Sky Garden on the 8th floor are not available from September 1-December 20, 2025.

Renovations and closures

The property will be renovating from 1 September 2025 to 20 December 2025 (completion date subject to change). The following areas are affected:
  • Hot springs
During renovations, the ryokan will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1100.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve on-site parking and access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 5:30 AM to 12:30 AM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Alcohol isn't allowed at Hotel Okada.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Okada
Hotel Okada Hakone
Okada Hakone
Okada Hotel
Okada Hotel Hakone Machi
Onsen Hotel Okada
Onsen Hotel Okada
Hotel Okada Ryokan
Hotel Okada Hakone
Hotel Okada Ryokan Hakone

Hotel Okada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 795 reviews
Rating 8 - Good. 273 out of 795 reviews
Rating 6 - Okay. 91 out of 795 reviews
Rating 4 - Poor. 32 out of 795 reviews
Rating 2 - Terrible. 8 out of 795 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

So Lan, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. They use google translate to communicate with you! Excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must stay location

This Ryokan was amazing. Absolutely insane. From the first minute you walk in the door to when you check out, it is non-stop service and complete accommodations. First class service, will definitely book another stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2025

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A traditional hotel with an abundance of old-world charm. We were so impressed by how well-maintained and clean this hotel was, as well as the warm friendly greetings we regularly received from staff who were positioned throughout the front lobby. Service and hospitality were top class. Buffet breakfast and dinner were great – a wide variety of choices were available. Family members with dietary requirements were generally able to find something that suited them and food was well-labelled. Visited Hakone for the woodwork (Yosegi Zaiku) rather than the hot springs so unfortunately cannot comment on the onsens. The walk from Hakone-Yumoto Station to the hotel can easily be done in around 20-30 minutes depending on how quickly you go. It is a very pleasant walk especially along the Sukumo River. However, if you are carrying a lot of luggage, a taxi would be the better option. Overall, this was a beautiful, well-run establishment and we really enjoyed our stay here.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yeonjune

Stayed 1 night in Jan 2025

10/10 Excellent

Liem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No other word yo describe this better than the best hotel. Accomodation, facilities, onsen bath on room. Staff is exceptional perfect, polite, helpful. The breakfast is ok, but if you like Japanese food more then it is perfect. Fully recommend this hotel. Will stay again if come back to Hakone.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful however the Onsens are not tattoo friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hotel Okada, and I couldn't have been more impressed with both the hotel and its incredible landscaping. From the moment I arrived, the ambiance was welcoming, and the staff went above and beyond to ensure my stay was comfortable. The highlight of my experience was the hotel's Japanese Garden. The landscaping was absolutely breathtaking, with vibrant flowers, manicured lawns, and well-placed pathways that created a peaceful, almost magical atmosphere. It was the perfect place to relax and unwind after a busy day, offering both tranquility and beauty.
Stayed 3 nights in Nov 2024

8/10 Good

Kamol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

TAEYOUNG

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 2 nights in Dec 2024

10/10 Excellent

Say Wee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at hotel okada, with the private onsen. While the facilities at yu no sato (open hot spring bath) were great too.
Stayed 1 night in Dec 2024

10/10 Excellent

Beenish

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Needs update

It is a good hotel however should update their rooms.
Stayed 1 night in Dec 2024

6/10 Okay

Chiyako

Stayed 1 night in Nov 2024

10/10 Excellent

Vishnu Teja

Liked: Staff & service, property conditions & facilities
Nice location
Stayed 1 night in Nov 2024

2/10 Terrible

David

Disliked: Staff & service
Was unable to make the reservation due to a unfortunate medical emergency. Did request a partial refund, which did not occur.
Stayed 1 night in Nov 2024

2/10 Terrible

David

Disliked: Staff & service
Was unable to make the reservation due to a unfortunate medical emergency. Did request a partial refund, which did not occur.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Okada has an agreement with the hotspring spa next door. This was wonderful and unexpected. There is a convenient shuttle that goes to town for a very reasonable price. But there was no air-conditioning, so be careful going there if it is a hot season.
Stayed 2 nights in Nov 2024

6/10 Okay

Yong

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I miss Hotel Okada so much! Wish we had stayed 3 nights instead of 2. Or even more! 20 min walk into town if you can't catch a cab. Older hotel, but still very clean and comfortable. The onsen was such an incredible experience for us. THE BUFFET!!! Oh my lord, all you can eat sashimi and more! Different, traditional, Japanese food than what we are used to in North America. Grateful to be able to experience such an array of amazing food. 20/10 would recommend this place to stay. The service was lovely. There's even a little candy machine in the lobby for kids and the staff gave us tokens when we arrived for it, so the kids were thrilled. Koi fish swimming just outside. Wonderful gift shop. Do it. Book it.
Stayed 2 nights in Oct 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff and food in this slightly dated yet spacious and comfortable hotel. The staff were very helpful moving our room from a smoking to non smoking. Whole Process only took 10 minutes. Would recommend to anyone visiting Hakone
Stayed 1 night in Oct 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing property, very clean, helpful staff and lovely food and service.
Stayed 1 night in Oct 2024