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Conrad Hangzhou

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Photo gallery for Conrad Hangzhou

King Presidential Suite | Bathroom | Separate bathtub and shower, jetted bath, rainfall showerhead
Bar (on property)
Lobby
King Conrad Suite | View from room
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
228 Xinye Road, Jianggan District, Hangzhou, 310016
  • Place, Hangzhou City Planning Exhibition Hall
    ‪1 min walk‬
  • Place, Hangzhou Grand Theatre
    ‪6 min walk‬
  • Place, MIXC Mall
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪21 min drive‬

Room options

View all photos for King Deluxe Room

King Deluxe Room | View from room

King Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Suite

King Deluxe Suite | View from room

King Deluxe Suite

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe River View Room

King Deluxe River View Room | View from room

King Deluxe River View Room

8.0 out of 10
Very good
(1 review)
  • River view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Room

King Executive Room | View from room

King Executive Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Room

King Accessible Room | Bathroom | Separate bathtub and shower, jetted bath, rainfall showerhead

King Accessible Room

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Conrad Suite

King Conrad Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

King Conrad Suite

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Presidential Suite

King Presidential Suite | Living area | 55-inch TV with cable channels, MP3 dock

King Presidential Suite

  • City view
  • 281 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Double Deluxe Room

View from room

Queen Double Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Deluxe River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Executive Room

Queen Double Executive Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Executive Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Twin Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive King River View Room

Executive King River View Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Executive King River View Room

  • River view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen River View Room

Executive Queen River View Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Executive Queen River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Premium Room

King Premium Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

King Premium Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family-friendly Queen Double Room

55-inch TV with cable channels, MP3 dock

Family-friendly Queen Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Twin Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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4.6 out of 5, Wonderful, 170 reviews
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About this property

Conrad Hangzhou

This hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a conference centre are on-site.
Conrad Hangzhou offers 306 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Cable televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, bidets and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.
Conrad Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

With your stay at Conrad Hangzhou, you'll be connected to a shopping centre and within walking distance of Raffles City Hangzhou. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to Swedish massages, body treatments or body wraps at Conrad Spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Wushan Night Market and 5 minutes from West Lake
Conrad Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 17287 square feet (1606 square metres) and includes a conference centre. A hot tub, spa services, and a terrace are also featured at the luxury Conrad Hangzhou. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Conrad Hangzhou has 3 restaurants on site.
A complimentary food shopping service is offered and 24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 193.20 for adults and CNY 96.60 for children
  • 3 restaurants
  • A bar/lounge
  • Free manager's reception (select days)

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (17,287 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Conrad Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 419.76 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 193.2 for adults and from CNY 96.6 for children
  • Fee for in-room wireless Internet: CNY 40 (rates may vary)
  • Rollaway bed fee: CNY 419.76 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Conrad Hangzhou Hotel
Conrad Hangzhou Hotel
Conrad Hangzhou Hangzhou
Conrad Hangzhou Hotel Hangzhou

Conrad Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 90 reviews
Rating 8 - Good. 12 out of 90 reviews
Rating 6 - Okay. 2 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

canson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a very good hotel in this area
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new modern hotel with amazing staff! Clean, great options for breakfast Room very comfortable I love it!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

susan valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and best lobby bar for quiet quality time
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel to my friends and I myself would definitely choose this hotel whenever I visit Hangzhou again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Chuen Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good breakfast. 10/10 would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jialan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

excellent room service, clean and warm welcome
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super luxury, got a room on the 43rd floor with an amazing view. Very clean, quiet and comfortable. It's right next to an upscale shopping mall with good dining options. Overall, super happy, would stay there again!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Everything just exceeded our expectations. Great room, amazing service from every staff in the hotel, good facilities, great placement, great view, good restaurants insiden the hotel. No complaints at all - it was even reasonable price compared with nearby hotels.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Dawei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
All just fine!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Dewi Mimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great. Except the ciggarete smoke comes to our toilet.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

wentao

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s not Conrad service we knew.
Stayed 1 night in May 2019
Verified

2/10 Terrible

Man Kwong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed.
Stayed 5 nights in May 2025
Verified

6/10 Okay

Wai Ming

Liked: Cleanliness, staff & service, amenities
好
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wan Ting

員工友善
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

nifur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔 출장숙소로 다녀왔어요

깔끔하고 야경이좋은곳
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Shih Chih

Liked: Cleanliness, property conditions & facilities, room comfort

溫馨

客房乾淨，服務人員觀查細微，以客為尊
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

非常好的一家，下次会再来

整个服务，硬件都是很好，行政套房的调酒更是好喝！
Stayed 1 night in Aug 2023
Verified

8/10 Good

choy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務非常好

有些工作人員會說粵語，他們提供的服務非常好。 所有員工見到您時保持微笑。
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Byung Je

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

항주 최고의 호펠

view가 좋고 친절하며 아침도 맛있게 했습니다. 다음에 다시 오고 싶네요.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都很棒！
Stayed 2 nights in Jun 2021