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Crowne Plaza Hangzhou Qiantang by IHG

4.0 star property

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Photo gallery for Crowne Plaza Hangzhou Qiantang by IHG

Buffet
Presidential Suite, 1 King Bed | 1 bedroom, down duvets, minibar, in-room safe
Premium Room | 1 bedroom, down duvets, minibar, in-room safe
Exterior
Concierge desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Gym
  • Laundry

Explore the area

View in a map
No. 381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang, 310018
  • Place, Hangzhou China Silk Town
    ‪17 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪17 min drive‬
  • Place, West Lake
    ‪19 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Club lounge access

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, down duvets, minibar, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, down duvets, minibar, in-room safe

Premium Room

  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room

1 bedroom, down duvets, minibar, in-room safe

Standard Room

  • Sleeps 3
  • 1 Single Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, down duvets, minibar, in-room safe

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Standard High Floor

1 bedroom, down duvets, minibar, in-room safe

2 Twin Beds Standard High Floor

  • Sleeps 2
  • 2 Single Beds

View all photos for 2 Twin Beds Standard

1 bedroom, down duvets, minibar, in-room safe

2 Twin Beds Standard

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Jinsha Lake City View)

Suite, 1 Bedroom (Jinsha Lake City View) | 1 bedroom, down duvets, minibar, in-room safe

Suite, 1 Bedroom (Jinsha Lake City View)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Club lounge access

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Club lounge access

  • Sleeps 2
  • 2 Single Beds

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About this property

Crowne Plaza Hangzhou Qiantang by IHG

Art Deco hotel with 3 restaurants and 24-hour fitness centre
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service and a business centre.
Crowne Plaza Hangzhou Qiantang by IHG offers 328 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Crowne Plaza Hangzhou Qiantang by IHG features free WiFi in public areas and self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 10.4 mi (16.8 km) from MIXC Mall and 10.8 mi (17.4 km) from Hangzhou Grand Theatre
Crowne Plaza Hangzhou Qiantang by IHG offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 8073 square feet (750 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Hangzhou Qiantang by IHG. Self parking is free.

This Art Deco Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and at the weekend from 6 AM to 10:30 AM.
Char – On-site bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6 AM to 10 AM on weekdays and 6 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Char

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 8,073 square feet of conference space
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Hangzhou Qiantang by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 148 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou Heda an IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hangzhou
Crowne Plaza Hangzhou Qiantang by IHG Hotel Hangzhou

Reviews

Crowne Plaza Hangzhou Qiantang by IHG Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 20 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from subway station. Easy transportation. Next to a shopping mall, tons of food options nearby. Great customer service, and helpful staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is superb. Hotel staffs are very kind and extremely helpful. Great Experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2025

8/10 Good

jeanney y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

8/10 Good

PAI-CHENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

YUMIKO

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーブースの壁に髪の毛が多く付いていて不快な気分になった。周辺の環境は、目の前にショッピングエリアや飲食店もあり、夜も安心して歩ける治安で大変良かっただけに、掃除が行き届いていないことが残念すぎた。
Stayed 1 night in Mar 2025

10/10 Excellent

EUNTAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Xinxin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dong Wok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Hsinghua

Stayed 1 night in Sep 2023

10/10 Excellent

WEN TIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

MINSEONG

Stayed 1 night in May 2023

10/10 Excellent

Heechae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amzing stay. Staffs were very helpful and kind.
Stayed 1 night in Jan 2023

10/10 Excellent

leihong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，都乾淨，又方便
Stayed 1 night in Mar 2021

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方，服務也都很好
Stayed 4 nights in Aug 2019

10/10 Excellent

YOUNG KOO, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019