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Hortensia Flower Hotel & Spa

3.0 star property

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Photo gallery for Hortensia Flower Hotel & Spa

Restaurant
Reception
Honeymoon Room | Living area | 20-inch flat-screen TV with cable channels, TV
Front of property
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
46 Luong Van Can, Hoan Kiem, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, individually decorated, individually furnished

Comfort Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, individually decorated, individually furnished

Comfort Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, individually decorated, individually furnished

Comfort Double Room

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Minibar, in-room safe, individually decorated, individually furnished

Comfort Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

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About this property

Hortensia Flower Hotel & Spa

A coffee shop/cafe, concierge services and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, limo/town car service and a computer station are on-site.
Hortensia Flower Hotel & Spa offers 12 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 20-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at Hortensia Flower Hotel & Spa, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a coffee shop/cafe and dry cleaning service are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Hanoi Old Town Night Market and 2 minutes on foot from Hoan Kiem Lake
  • Airport, railway station and shopping centre shuttle service available for a fee
There's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. The business-friendly Hortensia Flower Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property.

This 3-star Hanoi hotel is smoke free.

On-site venue – This coffee shop specialises in local and international cuisine and only serves breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Sign language-capable staff
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Art Deco architecture
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hortensia Flower Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 460000 per vehicle (one-way)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Hortensia Flower Hotel & Spa offers transfers from the cruise terminal, ferry terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Aquamarine Hotel Hanoi
Aquamarine Boutique Hotel Hanoi
Aquamarine Boutique Hotel Hotel Hanoi
Aquamarine Boutique Hotel Hotel
Aquamarine Boutique Hotel
Hortensia Flower & Spa Hanoi
Hortensia Flower Hotel & Spa Hotel
Hortensia Flower Hotel & Spa Hanoi
Hortensia Flower Hotel & Spa Hotel Hanoi

Hortensia Flower Hotel & Spa Reviews

Reviews

6.4
Rating 10 - Excellent. 2 out of 13 reviews
Rating 8 - Good. 4 out of 13 reviews
Rating 6 - Okay. 3 out of 13 reviews
Rating 4 - Poor. 2 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

5.4/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

NIGEL

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A gem in hiding in the heart of the old quarter. The staff were amazingly helpful. Rooms have been recently upgraded. We even got advice on what areas to be carefull in and told never to hale taxi from side of road but to always use grab or have them book it through grab for us so we were not scammed. What shops have best deals on clothing shoes etc.... picked up exactly the same shoes as another family member for 1/4 the price they paid as we followed hotel staff advice. Best of all 2 doors down was by far the best restaurant we found to eat in for a quick tasty cheap meal and drink
Stayed 7 nights in Nov 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night, was in the perfect area of town. Greeted at door with smiles.
Stayed 1 night in Mar 2025

4/10 Poor

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Very disappointing

Perfect position near to night market and Lake but the downside was the noise of traffic which only abated for a couple of hours in the night. The hotel desperately needed some tlc and a deep clean. There was an intermittent bad smell in our rooms and fir me the bed was way too hard. Breakfast on 2 of the 3 mornings was not replenished so very little choice. The star were great, friendly and helpful
Stayed 3 nights in Nov 2019

6/10 Okay

Isabella Roed

Stayed 1 night in Aug 2025

4/10 Poor

sungho

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치가 좋아요.

꼭 하나 장점을 찾으라면 위치!!! 다른 모든 시설은 꽝!! 불쾌한 냄새는 덤이다...
Stayed 1 night in Apr 2025

2/10 Terrible

Suzanne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not clean at all. A lot of mold, the room smells mold. There is no window. Very humid in the room. The shower was very nasty. No toilet paper. Towels very dirty. No food included even tho they mentioned included in our stay. Place looks horrible. No massage. No washing machine. Locker doesn't work. Please avoid at all cost!
Stayed 4 nights in Mar 2025

8/10 Good

Moustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Stein

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

You will get what you've paid

ほとんどホテルにはいないだろうと思い予約したホテルですが予想以上のがっかりでした。 掃除が行き届いていない。髪の長い子供と一緒に宿泊しましたが、前日のものなのか、そこら中に散らばっていました。 フローリングと呼ぶには古臭い木の板だったので、年をとった清掃者には見にくかったのかもしれませんね・・自分たちのものとはいえ 嫌な気分でした。次の日にフロントに「しっかり掃除をしてくれ」と注意しましたが、部屋に帰ってきても結果は同じ。 諦めました。タオルも白がくすんでいて汚かったです。1日目は変えてもらえてないのじゃないかな、と感じたほどでした。 ベットサイドのスタンド電気もコンセントが壊れているものをそのまま設置されていました。みて明らかに壊れているので、どうせなら 片付けておいてほしかったです。そこら中にありも歩いていますし、次に宿泊することはないでしょう・・ クーラーはうまく機能せず。朝食は時間になっても準備されず、品数も少ないものでした。 唯一の救いはスタッフが概ねフレンドリーだったこと。 You will get what you've paid　ですね。
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

概ね気持ちよく滞在できました。

いわゆる安宿に属する古いホテルですが、今建設中のフォーシーズンホテルにも近く場所は悪くないです。通りに面した明るい(たぶん通りの音が入ってくる)部屋と開かない小さな型ガラス窓の暗い部屋からチョイスです。微妙に上下階とつながっていて見えませんが話し声とタバコの臭いが入ってきます。水道栓の周囲には黒カビが生えています。広さは20m2位。でも受付の女性2名を含めスタッフは明るく親切で嫌な思いをしたことはありません。この価格としては良い宿だと思います。
Stayed 4 nights in Dec 2019

8/10 Good

meeyoun

Liked: Staff & service
Stayed 4 nights in Nov 2019

10/10 Excellent

Ya

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフがとても親切で、気持ちよく滞在できました。
Stayed 2 nights in Sep 2019