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CWD Hotel

3.5 star property

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Experience the sleek, modern design of this hotel, featuring a curved facade and spacious balconies on every floor.
Guests can enjoy a lavish buffet spread with a variety of dishes, including salads and freshly baked bread.
Restful retreat with a neatly made bed and a bedside table featuring a lamp.
Experience the grandeur of our lobby, featuring a high ceiling, chandelier, and elegant staircase.
Enjoy breathtaking views of the calm water and cityscape from this balcony.

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping

Explore the area

View in a map
20 Thuy Khue Street, Tay Ho District, Hanoi, 10000
  • West Lake
    ‪2 min walk‬
  • Ho Chi Minh Mausoleum
    ‪12 min walk‬
  • Hoan Kiem Lake
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite

Relax in this inviting space with a large bed, comfortable seating area, and a TV for entertainment.

Suite

  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Comfortable room with a large bed, desk, and wardrobe, featuring a lamp and mirror.

Deluxe Twin Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

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  • Parking included
4.3 out of 5, Excellent, (511)
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includes taxes & fees
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About this property

CWD Hotel

Family-friendly hotel with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
CWD Hotel offers 98 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include minibars and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at CWD Hotel, you're just a quick walk from Hanoi Botanical Garden. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym
  • Just a 4-minute drive from Hoan Kiem Lake and a few minutes from Ho Chi Minh Mausoleum
  • Airport shuttle service available for a fee
CWD Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly CWD Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Hanoi hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.
CWD Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 12 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at CWD Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 250000.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one way)
  • Rollaway bed fee: VND 250000.00 per night
  • Facilities fee: VND 250000 per person, per night and includes use of: swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
CWD Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at CWD Hotel.

Property is also known as

CWD Hotel Hanoi
CWD Hotel
CWD Hanoi
CWD Hotel Hotel
CWD Hotel Hanoi
CWD Hotel Hotel Hanoi

CWD Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 26 reviews
Rating 8 - Good. 5 out of 26 reviews
Rating 6 - Okay. 10 out of 26 reviews
Rating 4 - Poor. 6 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Staff & service
The hotel staff service was very good,property itself needs a lot of maintenance,having said that we enjoyed our stay,language was a barrier,but we survived with google translate.
Stayed 13 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

JJP, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chose this hotel because it was in the quiet area of West Lake. The rooms are very nice - but the breakfast was poor in terms of both choice and quality. They paid little regard to customer service and even could not supply a street map!. It could be a fabulous hotel - the management needs a good 'shake up' and staff should be trained!!
Stayed 2 nights in Oct 2018

6/10 Okay

PANG

Disliked: Property conditions & facilities

A hotel near the lake

The lake view from my room was excellent, Walking along the side of the lake whether in the day or night is refreshing. However, the walkways are not condusive as access to the lake from the hotel especially with the heavy traffic.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A splendid hotel

The service was wonderful and the staff was splendid. While it was a little far from the main area of Hanoi, it was right by a wonderful lake lined with all sorts of cafes and delicious delights.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It's a government center for development and support of women in Vietname (or something like that) The rooms need refurbishment as of 2017 but comfortable enough, very big and good views from the balcony to the lake.
Stayed 1 night in Apr 2017

6/10 Okay

Untold, Singapore

Disliked: Property conditions & facilities, room comfort

Basic Hotel with OK rating

The hotel look really old, the room is overall OK. Good Point 1. They have balcony with nice sea view 2. Facilities/hotel room are clean. 3. The hotel staff is approachable and will assist you if you need anything. Bad Point 1. The queen bed is really stiff and hard there is no cushion at all, you can feel every bed spring on the bed when you turn/move in bed. 2. The WiFi is unstable and slow, which is really frustrating. 3. The breakfast entitled buffet is daily repeated. I gave a 3/5 star rating for this hotel, I think it can improve better.

6/10 Okay

Michiel, Netherlands

Disliked: Cleanliness, property conditions & facilities

Value for money for experienced Hanoi visitors

stayed here with my wife for a few days. the location is a bit out of the city centre so not too convenient if you want to stroll around and visit the city (have to take taxi). hotel is quite outdated and basic, with mold on the walls on places. big rooms, quite hard beds, simple breakfast and seems more tailored to local/domestic tourists. but the views (especially from the higher floors) are very nice. friendly and supportive staff

4/10 Poor

Li Kieng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Should not be classified as Hotel

Nice view of lake, that's all. Good air con. Have to walk 300 m to get food, if hungry, but only during the day. I arrived late, nothing to eat, not even in the hotel. Maps have to be purchased. If big tour group stays in hotel, breakfast will be a nightmare. No seats, no food. The staff do not replenish fast enough. Not recommended unless you have no choice.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

great view at great price

great view West Lake at bargain rates. Wifi a bit slow, but easy to connect multiple units. Steamy hot water with good pressure. spacious room. Breakfast was okay, coffee black & thick as oil, but good.

6/10 Okay

YUKA

Travelled with family
Stayed 2 nights in Mar 2025

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's not good! Low Cost effectiveness.

It's not good! Low Cost effectiveness. High Cost, Old Facility, Poor Food, But Good View, Not Good Wifi Speed
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Suite room is quite spacious but sofa must be cleaned. Breakfast is so poor that I usually go to buncha restaurant near the hotel even though I was given breakfast vouchers.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
エクスペディア情報と違いがありすぎです
Stayed 4 nights in Mar 2019

4/10 Poor

KWAN JIK

별로 추천하고싶지않음 환대, 전날에 콜택시 예약 제시간오지 않음 사후관리 조치 미흡

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

お勧めできないホテル

要望したベットタイプが違い、フロントに申し入れたが言葉が通じず我慢した。 朝の食事も、品数・量が少なく８時過ぎに行くと無いものがあった。 ２度目の利用はない。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

寝るだけと割り切るなら良いんじゃないですか。

Wifiがオープンなので時間によっては遅すぎて使い物にならない。あるはずのランドリー設備がない。客層が悪すぎ。掃除が適当で、使われた歯ブラシが普通においてあったり、朝食がショボすぎたり、フロントスタッフが英語を話せなかったり、お湯が出なかったり、建物は大きくても(古いです)、中身がスカスカって印象です。 ビジネスに使うと後悔すると思います。寝るだけと割り切って、格安で予約できれば使うホテルだと思います。

8/10 Good

Verified traveller

Liked: Staff & service

値段相当でも他に比べれば満足

ホテル自体は古いですが、部屋も広く、西湖も見れて、値段の割に満足できました。ただ、今回泊まった部屋は、バスルームの変な臭いが部屋にこもりましたが、締切ることで対応できました。同じエリアの同レベルのホテルではいい方だと思います。

8/10 Good

JUNSIK, 서울

Liked: Room comfort

만족

갸격에 비하면 만족 위치도 좋았고요

10/10 Excellent

Pai-Hua, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通不太方便！

10/10 Excellent

IVAN, 河南

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不错的酒店

环境不错，窗外面就是西湖，视野开阔。 如果去机场，打的士25万盾可到。 二百来块，性价比很高。 前台帅哥会说中文，清洁的阿姨也有会说中文的。

6/10 Okay

chieu minh

Liked: Cleanliness

không đến nỗi tệ

cảnh quan khá đẹp và yên tĩnh về đêm, có view xuống TÂY HỒ thông qua ban công. túm lại cảnh quan đẹp

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel avec un bon rapport qualité/prix

L'hotel est un peu excentré (à moins de 2km du centre ville). Il est spacieux. Notre chambre donnait sur le lac Ho Tay, la vue était magnifique. La chambre était confortable. Nous regrettons que la piscine de l'hotel soit payante et l'accueil de l'hôtel pourrait être amélioré (sourire, meilleur anglais, accueil enthousiaste) mais globalement c'était agréable.