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Aparthotel

Crescendo Urban Stay

4.0 star property

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Front of property
Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated
Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated
1 bedroom, premium bedding, pillow-top beds, individually decorated
1 bedroom, premium bedding, pillow-top beds, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
339 Au Co street, Tay Ho district, Hanoi, Hanoi, 100000
  • Place, West Lake
    ‪8 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪17 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Deluxe Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Elite Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Exclusive Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Apartment

Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated

Executive Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Apartment

Grand Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated

Grand Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Premier Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Signature Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Premium Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Superior Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Crescendo Urban Stay

Concierge services, dry cleaning and laundry facilities are available at this smoke-free aparthotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour front desk, a free food/drink shopping service and express check-in are on-site. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as a pillow menu and slippers.
Crescendo Urban Stay offers 19 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks and kitchen islands. Pillowtop beds feature premium bedding. A pillow menu is available. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Smart televisions are featured in guestrooms. Additionally, rooms include a hairdryer and free toiletries. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Crescendo Urban Stay. During your stay, you're just a quick walk from West Lake. Enjoy features like free WiFi in public areas and free valet parking, plus breakfast (surcharge). This upmarket aparthotel has 19 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a fireplace
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free valet parking and self-parking
  • Full breakfast served daily for a fee
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Just a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake
Crescendo Urban Stay offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi and wired Internet are free in public spaces. The business-friendly Crescendo Urban Stay also features laundry facilities, dry cleaning/laundry services, and a complimentary food/drink shopping service. Limited free parking is available on a first-come, first-served basis.

This 4-star Hanoi aparthotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site
  • Limited number of on-site valet and self parking spaces per unit
  • Onsite parking options include a garage and a carport

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen island
  • Microwave
  • Paper towels
  • Refrigerator
  • Water dispenser

Dining

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 50,000 for children

Bedrooms

  • Bedroom
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Communal living room
  • Fireplace
  • Separate sitting area

Entertainment

  • 50-inch Smart TV

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Area rug in room
  • Hardwood flooring in room
  • No lift
  • Tile flooring in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free grocery shopping service
  • Guidebooks
  • Iron/ironing board on request
  • Lockers
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 19 units
  • Cleaning products are eco-friendly
  • Connecting units available
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Soundproofing
  • Water dispenser

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 AM
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: VND 500000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 80000 for adults and from VND 50000 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crescendo Urban Stay Hanoi
Crescendo Urban Stay Aparthotel
Crescendo Urban Stay Aparthotel Hanoi

Crescendo Urban Stay Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 42 reviews
Rating 8 - Good. 9 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 4 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

8.6/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

razwan

Liked: Cleanliness, amenities, communication
Very clean. Spacious. Kitchen had everything you could need, including a washer/dryer.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Was comfortable, clean, and in a good location.
Stayed 8 nights in Nov 2024
Verified

8/10 Good

Antonio Jermaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed a peaceful stay, the room was nice and it wasn’t loud or crowded. The staff was helpful and nice. The hotels description wasn’t 100% accurate but only because they’re currently under renovation. All in all, I have no complaints.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
A really nice place to stay about 35 mins (walk) to the centre of Ha Noi. The service was good throughout our stay, where the staff were welcoming and always checked if we needed anything else.
Stayed 1 night in Sep 2024
Verified

8/10 Good

sharmaake

Okei for short stay
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent value for the money, great location, good food in the rooftop restaurant. All of the staff are very friendly and helpful. Miss Kim was extremely helpful to make sure my stay was perfect! I highly recommend this hotel.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Crescendo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely excellent location near the old quarter. Staff go above and beyond to help foreign guests and are so helpful in helping with where to eat and what to do. Rooms are very spacious and clean.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Agustin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beautiful location is designed around West Lake so it is quite cool, cozy rooms, a spacious vegan restaurant, and a rooftop cafe on 9th floor. The hotel is an ideal place for you to experience good services when coming to Hanoi.
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Nguyen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. The room is clean, the facilities are brandnew. Food is decent. The service staff was generally ok.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Solius Ingrid

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was probably the best hotel experience I have had during my many solo travels in Asia. The staff, facilities, and amenities were top-notch. Me and my friend were with 2 small kids but they took care of us very well. They made our stay very pleasant ..
Stayed 1 night in Sep 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Goodhand

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a lovely time at this apartment! The staff all made us feel very welcome and gave us recommendations for the local area. Our favourite place we have stayed in Vietnam. Beautiful rooftop. Comfy bed and was quiet enough. It’s close enough to be walking distance to the lake ,feeling like you are in the hustle and bustle! Overall, cannot recommend this apartment enough
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kim Tuy?n

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s very nice building, apartment brand new, lot of light with balcony, good location, reception very helpful! I will recommend to our friends Thank you so much!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Hoang

Liked: Cleanliness, amenities, property conditions & facilities, communication
My girlfriend and I experienced great service while staying here. The receptionist gave us great recommendations, allowed us to leave our luggage there after we had checked out so we could explore more, and were very accommodating to all our requests. Hotel is located near Westlake, rooms are simple but good and there is room service every day. Highly recommend.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Jaromir

Liked: Cleanliness, property conditions & facilities, communication
Noisy street
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Kim Tuy?n

Liked: Amenities
The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door. I think its best place with that price.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

NOURDINE

Liked: Cleanliness, amenities, property conditions & facilities, communication
A liottle bit noisy because of the road
Stayed 10 nights in Nov 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room we booked was a 1-bedroom apartment, Complete with kitchen and laundry. It was also very clean and comfortable. I was a little concerned about being able to find vegetarian foods, but lucky me, there was a vegan restaurant in this hotel. The hotel also offers a litte grocery store in the basement, they make it easy!
Verified

8/10 Good

Amanda

Liked: Cleanliness, room comfort, communication

Direct and to the point

The receptionist was clear and communicative from the moment I booked. Offered to send a car at an extra cost and gave me direct check-in instructions.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Linh

Its clean!! and TV is smart one, which is plus
Stayed 1 night in May 2024
Verified

4/10 Poor

Verified traveller

Liked: Communication
Disliked: Cleanliness, room comfort
Stayed here twice on my trip. The first time I as great, no issues and smooth check in and out. The second time was terrible. We were given a room that had not been cleaned from the previous stay. The replacement room was the same! We had to check the remaining key cards by ourselves to find a clean room. The room we found.. the showerhead was falling off the wall because it's dislodged from it's attachment, very unsafe to shower.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Myrcella

Liked: Cleanliness, amenities, property conditions & facilities, communication
Vacationed in Hanoi for one week and decided to stay at this hotel for 1 night. I didn't go wrong. First impressions are important to me and this place didn't disappoint, the location is less than one hour from the airport, close to a wide array of restaurants and shops. The hotel is posh, clean and comfortable, the bed was one of the most comfortable beds I ever found in a hotel and the view of the city was worth every penny. I stayed in the 1 bedroom apartment with balcony on 6th floor which was quite spacious with plenty of storage space and conveniences. The property boasts spectacular views, The most important thing to mention is the customer service, every single person I encountered was friendly, polite, helpful and efficient. I am looking forward to my return.
Verified

4/10 Poor

Kwok Keung

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
Air conditioner is fault. I need ask several times to exchange
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

M Apartment

Liked: Cleanliness, amenities, property conditions & facilities, communication
The best reception service in my life, I would recommend 10/10. We got help with laundry. Recommendations for exchanging money and sightseeing. They organized two amazing, two day long trips for us. The two receptionists that we met talked well in English. They were polite and friendly. They went extra mile and called different locations and services for us, f.e. reserved tickets to the water pupet theater. The room was clean and spacious. AC worked without any problem. There was always some water and tee in the room. There is a vegan restaurant on 1&2nd floor and city view rooftop cafe on 9th floor, The food was really tasty. Could not ask for more. The hotel is located on main road lead from city center to Hanoi airport.