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Aparthotel

Elegant Suites Westlake

5.0 star property

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Exterior
Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk
Meeting facility
Business centre

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪8 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio, City View

Premium bedding, minibar, in-room safe, desk

Studio, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Garden View

A hotel room with a wooden floor, a bed with white linens, a nightstand with a lamp, and a window with curtains.

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Elegant Suites Westlake

Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a jetted bath and offers free WiFi and a washer/dryer. Guests will appreciate conveniences, such as a dining area and an electric kettle, while an LCD TV with cable channels and a DVD player provide a bit of entertainment.
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. This accommodation offers separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Elegant Suites Westlake. During your stay, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle. Built in 2013, this luxury aparthotel has 135 apartments over 16 floors. Each apartment offers free WiFi and in-room jetted baths.
  • Each apartment offers a washer/dryer, in-room jetted baths and a living room
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Extended parking available for a fee
  • Indulge with Thai massages, body scrubs or facials at Elegant Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground
  • Within a 10-minute walk of West Lake and Syrena Shopping Center
  • Free local-area shuttle service
Elegant Suites Westlake offers its guests a full-service spa and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury Elegant Suites Westlake. A free area shuttle within 5 km is available. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hanoi aparthotel.

Camellia – This restaurant serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Elegant Suites Westlake offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 468 out of 701 reviews
Rating 8 - Good. 170 out of 701 reviews
Rating 6 - Okay. 43 out of 701 reviews
Rating 4 - Poor. 10 out of 701 reviews
Rating 2 - Terrible. 10 out of 701 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

anil

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent staff, swimming pool and Spa, very good breakfast, great location.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Stanislavs

Liked: Cleanliness, check-in, communication, listing accuracy
Great place, staying here for fourth time, definitely our home away from home in Vietnam
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stanislavs

Liked: Cleanliness, check-in, communication, listing accuracy
Really good room and service, staying here for the second time, will come again
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Hao Anh

Liked: Cleanliness, check-in, communication, listing accuracy
Good property and place to stay
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kemi

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, great quality service & the food at the restaurant was unreal
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rikke

Liked: Cleanliness, check-in, communication, listing accuracy
Great pool
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stanislavs

Liked: Cleanliness, check-in, communication, listing accuracy
Great place, literally your home away from home. Recommended
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

CHUL

Liked: Cleanliness, check-in, communication, listing accuracy
It is generally quiet and I am satisfied with the location. It is a good place to relax.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Phuong

Liked: Cleanliness, check-in, communication, listing accuracy
The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, check-in, communication, listing accuracy
Even better than expected! Great room and excellent staff. Wonderful location.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Arun

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious room, very comfortable bed. Excellent breakfast, very courteous staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

daniel

Liked: Cleanliness, amenities, communication
very clean and staff is very polite
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, check-in, listing accuracy
Great aparthotel in good location close to nice restaurants, shops and bars. Room really spacious, massage best I have ever had anywhere in the world. Staff really attentive and super helpful in reception and restaurant. Only disappointed with pool being closed for re-grouting and was not made aware of this until we arrived. I would definitely stay there again if I went back to Vietnam.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Sheyne

Liked: Cleanliness, check-in, communication, listing accuracy
I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic stay here, service, amenities and location all excellent. Major construction work around the hotel but did not experience any disruption. Had a slight issue with the first room we checked in to but was dealt with swiftly and professionally. Patrick was extremely helpful throughout our stay and would like to thank him and his colleagues for making our stay very pleasant.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jaesun Kim Carl

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place to stay. Well looked after by Adam.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

SHUXIN

Liked: Cleanliness, check-in, communication, listing accuracy
I have a free upgrade when check-in, getting a suite room! That's really nice, I wish I could stay for another two nights. The room is huge, the bed is soft. The staff are helpful.
Kitchen
Bedroom
Restaurant
Lobby
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort, communication
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, check-in, communication, listing accuracy
It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fantastic the staff are amazing and the hotel is beautiful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Megan

Liked: Cleanliness, check-in, communication, listing accuracy
The only real downside is that they were doing construction on the floor I was on. I only heard it between 2-4pm when I was in my room, but it sounded like concrete being jack hammered. The buffet breakfast was just ok, compared with my other Hanoi experiences.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

cuong

Disliked: Cleanliness, listing accuracy
Dirt roads up to the hotel. Hotel next to unattractive neighborhood. Booked for 4 nights, but stayed only for one night because the hotel had a strong chlorine detergent smell throughout the hotel room. Left first thing in the morning.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Atif

Liked: Cleanliness, check-in, communication, listing accuracy
Good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, communication
Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!
Stayed 1 night in Nov 2025