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Hanoi Royal Palace Hotel 2

4.0 star property
VIP Access

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Photo gallery for Hanoi Royal Palace Hotel 2

Premium Suite Large Balcony City View | Memory-foam beds, minibar, in-room safe, blackout curtains
Lobby sitting area
Premium Suite Large Balcony City View | Memory-foam beds, minibar, in-room safe, blackout curtains
Front of property – evening/night
Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available

Explore the area

View in a map
95 Hang Bong Street, Old Quarter, Hoan Kiem District, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double or Twin Room with Window

Memory-foam beds, minibar, in-room safe, blackout curtains

Deluxe Double or Twin Room with Window

9.2 out of 10
Wonderful
(164 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, City View

Memory-foam beds, minibar, in-room safe, blackout curtains

Deluxe Double Room, City View

9.2 out of 10
Wonderful
(46 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, 1 Double and 2 Single Beds, City View

Memory-foam beds, minibar, in-room safe, blackout curtains

Family Suite, 1 Double and 2 Single Beds, City View

9.4 out of 10
Exceptional
(33 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Royal Suite, City View (2 Double and 1 Single Bed)

Royal Suite, City View (2 Double and 1 Single Bed) | Memory-foam beds, minibar, in-room safe, blackout curtains

Royal Suite, City View (2 Double and 1 Single Bed)

9.4 out of 10
Exceptional
(14 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Premier Royal Suite City View

Memory-foam beds, minibar, in-room safe, blackout curtains

Premier Royal Suite City View

10.0 out of 10
Exceptional
(20 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Royal Panorama Suite City View

Royal Panorama Suite City View | Memory-foam beds, minibar, in-room safe, blackout curtains

Royal Panorama Suite City View

9.8 out of 10
Exceptional
(99 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite Large Balcony City View

Premium Suite Large Balcony City View | Memory-foam beds, minibar, in-room safe, blackout curtains

Premium Suite Large Balcony City View

9.4 out of 10
Exceptional
(44 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room with Large Window

Family Room with Large Window | Memory-foam beds, minibar, in-room safe, blackout curtains

Family Room with Large Window

9.0 out of 10
Wonderful
(42 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Day Use - 3 Hours Only

Memory-foam beds, minibar, in-room safe, blackout curtains

Day Use - 3 Hours Only

10.0 out of 10
Exceptional
(114 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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Premium Suite Room With City View | Premium bedding, minibar, in-room safe, desk
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  • Breakfast included
  • Spa
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4.8 out of 5, Exceptional, 1,301 reviews
The price is €61
includes taxes & fees
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About this property

Hanoi Royal Palace Hotel 2

Along with a restaurant, this hotel has a snack bar/deli and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, spa services and 24-hour room service are on-site.
Hanoi Royal Palace Hotel 2 offers 45 air-conditioned accommodations with minibars and a safe. Beds feature memory foam mattresses. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
The free breakfast at Hanoi Royal Palace Hotel 2 gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Hoan Kiem Lake. You'll find features such as free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Vietnamese cuisine while dining at Royal
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the comfy beds, cleanliness, overall comfort and spaciousness
  • Within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business centre. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Spa services, a library, and a terrace are also featured at Hanoi Royal Palace Hotel 2. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Royal – This restaurant specialises in Vietnamese cuisine and serves breakfast and lunch.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (USD 25 per day)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Royal

Things to do

  • Bicycle storage
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • On a lake
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Royal Palace Hotel 2

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 5 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Valet parking fee: USD 25 per day
  • Crib (infant bed) fee: USD 5 per day
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi Royal Palace Hotel 2 offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Royal 2
Hanoi Royal Hotel 2
Hanoi Royal Palace
Hanoi Royal Palace 2
Hanoi Royal Palace 2 Hotel
Royal Palace 2 Hanoi
Royal Palace 2 Hotel Hanoi
Royal Palace Hanoi Hotel
Royal Palace Hotel 2
Royal Palace Hotel 2 Hanoi
Royal Palace 2
Hanoi Royal Palace 2 Hanoi
Hanoi Royal Palace Hotel 2 Hotel
Hanoi Royal Palace Hotel 2 Hanoi
Hanoi Royal Palace Hotel 2 Hotel Hanoi

Hanoi Royal Palace Hotel 2 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3371 out of 4243 reviews
Rating 8 - Good. 443 out of 4243 reviews
Rating 6 - Okay. 229 out of 4243 reviews
Rating 4 - Poor. 112 out of 4243 reviews
Rating 2 - Terrible. 88 out of 4243 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Axel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, can’t be better. It’s in the center of it all, but the rooms are very silent. Great pillows, and really clean smelling sheets. Jimmi is an amazing host, and the staff at the hotel too. We’re very grateful to have had him as a host, he arranged a perfect shuttle back to the airport. Thank you for everything!
Stayed 3 nights in Nov 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff , very nice, specially (Jimmy) he was really helpful , organizing tours, providing useful information. I will stay again there when i go back to Hanoi
Stayed 1 night in Nov 2025

10/10 Excellent

Hagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De locatie is fantastisch, in een rustigere straat op slechts een paar stappen van het drukke Oude Kwartier. We hielden van onze schone en comfortabele kamer, het mooie gratis ontbijt. We kwamen later aan dan gepland, maar het personeel bleef langer om ons te helpen en was erg vriendelijk. De manager Jimmi was absoluut de beste en we genoten van het gesprek met hem! Ik zou dit hotel aanraden aan iedereen die een reis naar Hanoi plant.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel et la direction étaient formidables, tout était parfait. Jennie, Jimmy et Mimmi ont tous été fantastiques pour aider avec tout, que ce soit les réservations ou pour vous indiquer où aller, les restaurants ou les promenades. Merci à tous pour un séjour merveilleux, j'espère vous revoir bientôt.
Stayed 3 nights in Nov 2025

10/10 Excellent

Weir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elhelyezkedés - minden sétatávolságra. Szoba - tiszta és rendezett. Kényelmes ágy. Mindenkinek van valami a reggelire. A tartózkodás legjobb része a személyzet volt. Jimmy és csapata minden elvárást felülmúlt.
Stayed 1 night in Nov 2025

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 훌륭하고 더할 나위 없이 좋습니다. 모든 것의 중심에 있으면서도 방은 매우 조용합니다. 베개도 좋고 침대 시트도 정말 깨끗한 향이 납니다. 지미는 놀라운 호스트이며, 호텔 직원들도 훌륭합니다. 지미를 호스트로 만나게 되어 정말 감사했고, 공항으로 완벽한 셔틀도 마련해 주었습니다. 모든 것에 감사드립니다!
Stayed 2 nights in Nov 2025

10/10 Excellent

Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fantastic, on a calmer street just steps away from the busy Old Quarter. We loved our clean and comfortable room, nice complementary breakfast. We arrived later than planned, but the staff stayed late to help us and were so kind. The manager Jimmi was the absolute best and we loved talking with him! I would recommend this hotel to anyone planning a trip to Hanoi.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó lo atentos que eran los empleados. Recordaban nuestros nombres y los lugares que visitamos (de los que les habíamos hablado). Se aseguraron de que todo fuera cómodo para nosotros. El desayuno era excelente y tenía muchas opciones. También tenía una gran ubicación.
Stayed 1 night in Nov 2025

10/10 Excellent

Williams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete staff and management everything was great Jennie jimmy and Mimmi all were fantastic to help with everything booking for you or telling you where to go restaurants or walking. Thank you all for a wonderful stay hope to see you again.
Stayed 1 night in Nov 2025

10/10 Excellent

Weir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location - everything within walking distance. Room - clean and tidy. Comfortable bed. Something for everyone for breakfast. Best part of the stay was the staff. Jimmy and his team went above and beyond.
Stayed 1 night in Nov 2025

2/10 Terrible

Daniel James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was deeply unhappy with this property and would strongly recommend against booking here. We stayed for an hour before booking somewhere else and leaving as we felt the hotel had deceived us and we no longer felt safe there. The pictures used on Expedia do not reflect the reality of the room. The room itself was tired-looking and dirty with an unpleasant smell. The description was also heavily inaccurate. Firstly, it said that the room was soundproofed; in reality, the window was single-glazed and had a large hole in one corner. The sound of the busy roads outside was entirely audible and would absolutely have prevented us sleeping. Secondly, the description said there were blackout curtains. While this may have been true for one window, the other window used thin blinds with large gaps between them. Not only would this have allowed a lot of light through, I feel we would have been entirely visible to the buildings around when we had the light on. There were also things like a "fireplace" which were entirely absent. We didn't really care about this, but it shows another way where the description is untrue. I have been chasing a refund from both the hotel and Expedia but have so far been unsuccessful. I really feel like I've been scammed. The hotel we ended up in cost less and was significantly nicer.
"Sound-proofed" - not helped by a large hole to the outside
"Blackout blinds" - thin and with large gaps
Stayed 3 nights in Nov 2025

8/10 Good

Ku

Travelled with family
Liked: Staff & service
Stay for one night, good staff service, shopping, no hot water when i took a shower on that day, breakfast just ok, elevator start on the second flood so prepare to be able to carry luggage up the stairs but staffs will help to bring luggage to your room good staffs service
Stayed 1 night in Dec 2025

10/10 Excellent

Rockmann

Liked: Cleanliness, staff & service, amenities
We absolutely loved staying here. The manager is so awesome and helped us so much. He helped us book an overnight cruise to ha long bay and a 3 day trip to ha Giang. We had so many questions for him about the rest of our travels and he helped us figure out the rest of it. The hotel room was very nice and cozy. The breakfast in the morning was super yummy as well. I cannot recommend this place enough and recommend how amazing the manager is. I recommend booking everything with him, he is the best. I will definitely recommend this hotel to all my friends and family. All of the staff are super nice, it’s super clean, and a perfect location close to so many things. I am so thankful we stayed here. If it wasn’t for the manager our trip to Vietnam would have not been as great. So thankful for his hospitality, kindness, and service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Il personale, soprattutto Celina e Mimi, è stato straordinariamente cordiale e disponibile, contribuendo a rendere il nostro soggiorno indimenticabile. La posizione dell'hotel rende anche facile esplorare tutte le principali attrazioni. La colazione a buffet offre una buona varietà e hanno persino anticipato leggermente l'orario della colazione per noi, così da poter prendere il nostro minivan per Sapa.
Stayed 1 night in Nov 2025

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very kind. They went above and beyond to meet our requests. It was the kind of hotel that makes me want to stay here again when I visit Vietnam next time.
Stayed 1 night in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
The staff, especially Celina and Mimi were extraordinary friendly and helpful to make our stay a memorable one. Location of the hotel also makes it easy to explore all the key attractions. The buffet breakfast offers a good spread and they even started breakfast slightly earlier for us so that we can catch our minivan to Sapa.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Nous avons absolument adoré séjourner ici. Le manager est incroyable et nous a beaucoup aidés. Il nous a aidés à réserver une croisière d'une nuit à la baie d'Ha Long et un voyage de 3 jours à Ha Giang. Nous avions tellement de questions pour lui concernant le reste de notre voyage et il nous a aidés à tout organiser. La chambre de l'hôtel était très agréable et confortable. Le petit-déjeuner du matin était également super délicieux. Je ne peux pas recommander cet endroit assez et je recommande à quel point le manager est formidable. Je recommande de tout réserver avec lui, il est le meilleur. Je recommanderai certainement cet hôtel à tous mes amis et ma famille. Tout le personnel est super sympa, c’est très propre et l’emplacement est parfait, proche de beaucoup de choses. Je suis tellement reconnaissant que nous ayons séjourné ici. Sans le manager, notre voyage au Vietnam n’aurait pas été aussi merveilleux. Tellement reconnaissant pour son hospitalité, sa gentillesse et son service.
Stayed 1 night in Nov 2025

10/10 Excellent

Vranchek

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mon séjour de 2 nuits et 3 jours ici a été exceptionnel, grâce à leur service et leur hospitalité remarquables. Le personnel a fait des efforts incroyables, avec Jimmi se distinguant par son aide constante et amicale. Après m'être blessé à la cheville le premier jour, l'hôtel a rapidement organisé une visite à l'hôpital, montrant leur véritable souci du bien-être des clients. Le dévouement et la gentillesse de toute l'équipe ont rendu notre séjour mémorable. Je donne à leur service un parfait 100 sur 100. Hautement recommandé à toute personne recherchant une excellente expérience hôtelière.
Stayed 3 nights in Nov 2025

10/10 Excellent

Liesbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location, Excellent staff support who took extra effort to pack food for our early morning flight
Stayed 1 night in Nov 2025

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, amenities
La colazione è stata una piacevole sorpresa, soprattutto perché di solito non mangio molto al mattino. La varietà era giusta, abbastanza da soddisfarmi, come pane fresco, caffè caldo, frutta, riso e i soliti preferiti come bacon, salsicce e uova. Semplice, ma perfetto. Ciò che ha davvero fatto la differenza è stato lo staff. Sono stato in molti posti e ho imparato che il personale può essere il fattore decisivo, e qui è stato meraviglioso! Cordiali, attenti e genuinamente calorosi. La reception in particolare è andata oltre le aspettative. Questo tipo di attenzione fa davvero la differenza. La posizione è stata un altro punto a favore. Sei proprio nel mezzo di tutto, come i mercati, i ristoranti e tanti posti che puoi facilmente esplorare a piedi. Comodità e ospitalità in un unico posto, difficile da battere.
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everyone is very accommodating, even when we checked in late at night. They have also allowed us to stay and wait for our bus pick up when we went back for our luggages. They also have a comfort room in the lobby area, which you can use to prepare for your next trip. The rooms are also spacious, clean and well-lit. The location is also near the usual tourist attractions.
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Breakfast was a pleasant surprise, especially since I don’t usually eat much in the morning. The spread had just enough variety to keep me satisfied such as fresh bread, hot coffee, fruits, rice, and the usual favorites like bacon, sausage, and eggs. Simple, but it hit the spot. What really stood out though was the staff. I’ve been to many places, and I’ve learned that staff can be the ultimate dealbreaker and here, they were wonderful! Friendly, attentive, and genuinely warm. The front desk in particular went above and beyond. That kind of thoughtfulness makes all the difference. The location was another win. You’re right in the middle of everything like the street markets, restaurants, and plenty of spots you can easily explore on foot. Convenience and hospitality all in one place that’s hard to beat.
Stayed 1 night in Nov 2025

10/10 Excellent

Clack

Liked: Cleanliness, staff & service, amenities
My 2-night, 3-day stay here was outstanding, thanks to their exceptional service and hospitality. The staff went above and beyond, with Jimmi standing out for his constant, friendly assistance. After injuring my ankle on the first day, the hotel promptly arranged a hospital visit, showcasing their genuine care for guests. The entire team’s dedication and kindness made our stay memorable. I give their service a perfect 100 out of 100. Highly recommended for anyone seeking an excellent hotel experience.
Stayed 1 night in Nov 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities
The staff were courteous and the rooms were clean. The beds were very firm and the walls very thin. In addition, they advertise a secure luggage room on their website when in reality they leave the luggage in the lobby.
Stayed 2 nights in Nov 2025

10/10 Excellent

Joanita

Liked: Cleanliness, amenities, property conditions & facilities
The staffs’ attitude was excellent, always friendly and willing to help. The breakfast buffet was good with lots of options. Central location so all attractions are within walking distance. Thanks to the whole team for a memorable stay in Hanoi.
Stayed 5 nights in Nov 2025

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